MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3190 results found
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Bug
When I enter matches i can't see my cards or can't enter gameplay. The matchmaking works and everything else as well, but im not able to play and my timer bar runs down without me having a choice to mulligan or even see or play my cards
9 votes -
Can't get past seeing my hand
When playing a Standard Brawl game after being able to look at my hand the game gets "stuck" if I'm going first wether I Mulligan or take it the game moves forward but it never gets past that, timer shows up... I wait, timer ends and the game just seems to stop. Same if I'm second except I never get passed the opportunity to decide wether to keep or Mulligan.
I have captured the logs but don't know how to share them, this is a Pixel 7 phone with and Android OS.
7 votes -
What the heck is going on tonight?
Basically, when I try to load into a game I either get a long queue or I can’t take any action. Thanks for the help
8 votes -
Omniscience games don’t start
Games load in and don’t get past opening hand. Game crashes out and reloads in main screen
8 votes -
Not able to start matches
Everything I try to start a match I can not get to the actual game play. It either queues for a long time or does match, ask if I want to go first then just sits on the main game play screen never drawing cards.
9 votes -
server issues
I can't seem to play the game. Each time I get in, it shows like the opponent is trying to choose to play or draw first, either my timer starts to run or theirs, and once the timer runs out, it just stays in that mode, and you cannot concede. Also, after each different screen change, it tries "connecting to server" and my Wi-Fi is fine.
9 votes -
Avatar Premiere Draft missing
Premiere Avatar draft (and someone else said Final Fantasy) are missing suddenly.
7 votes -
Games not loading. Sparky won't go away
Sparky has not gone away for WEEKS now. I've been playing for years. Sparky is useless to me. And today gameplay won't even load on VS matches. WOTC sucks. Get more devs on this game. The company makes enough money to where this game should run flawlessly. I feel like we're all shouting into the void and nothing will get done about it but WOTC will still gladly take our money.
9 votes -
Client not pairing for matches
Client not pairing for matches.
9 votes -
Beginning of match bug
At the beginning of the match, no hand is drawn, no ability to concede, and the timer runs out but doesnt end the match, and all counters are at 999.
9 votes -
Threshold indicator on Shoreline Looter doesn't work
Shoreline Looter has a Threshold ability that activates when there are 7 or more cards in the graveyard. However, the indicator on the corner of the card doesn't change from 0, despite there being multiple cards in the graveyard and the ability being active. This only happens with Shoreline Looter; other creatures with Threshold (in the same deck) don't have this problem, which has happened to me in PC and Android during Standard Play and Sparky matches.
4 votes -
"retrieving asset manifest" at initial loading screen then goes to "error updating Data: please check your connection and try again"
"retrieving asset manifest" at initial loading screen then goes to "error updating Data: please check your connection and try again"
5 votes -
Mana flood/drought
I would like your development team to do away with the 50/50 chance of either getting flooded with mana or having a drought. One or the other happens to me consistently in 80% of the games I play. That's not RNG, that's rigged. Get it fixed please. I'm sure I'm not alone in this situation.
4 votes -
Locking screen
Since last update. Constant game lock. Reconnect required
6 votes -
Tutorial
The option to turn off the tutorial is missing or been removed. Or there’s a glitch in which the blue little fairy has been reactivated with no tutorial decks remaining, as I have completed it all.
In essence I don’t want to hear it every time I exit a match to complete a quest that’s not even their or on my home screen as I’m sure that in its self is a glitch…
8 votes -
Partial interface blocked
Dear devs,
Seems that the TMNT patch in Android has come with an intermitent bug:After undetermined action the cards in the play are not rearranged to minimize space and blocks most of the interface, you can hold to see the cards, open the config (as if going to surrender) but you cannot click to maximize your hand nor click skip all phases (the Next button is disabled).
The timer appears as if i had priority.This is causing loses and frustration because closing and opening the app seems to be a worlaround, but in Android the losing screen takes MINUTES, by the time I can join the game i have already lost due to being AFK trying to log in back.
In case it helps one of the times i was in my oppponent turn, just uses Mondrak dominus ability, sacrificed two creatures to get the indestructible counter and after that i got stuck (my turn did not start).
In other ocasión (a different match) i got a card returned to my hand during my turn and blocked UI again (as described above).
I really hope this does not cause a player dropout for the teenage mutante ninja turtles, because It is really frustating and i do not feel like playing if every other match ill have to reconnect to lose for being AFK.
Thank you in avance for your help and work.
Best regardsDear devs,
Seems that the TMNT patch in Android has come with an intermitent bug:After undetermined action the cards in the play are not rearranged to minimize space and blocks most of the interface, you can hold to see the cards, open the config (as if going to surrender) but you cannot click to maximize your hand nor click skip all phases (the Next button is disabled).
The timer appears as if i had priority.This is causing loses and frustration because closing and opening the app seems to be a worlaround, but in Android the losing screen takes…
4 votes -
firebender ascension doesn't identify the triggers and doesn't place triggers in the same order consisently
It is impossible to correctly order the triggers for Firebender Ascension when it does not indicate which triggers are which. To further complicate the issue, Arena does not order them the same way each time. This is a major flaw that has to be fixed.
6 votes -
Sparky shows up after update even for players who have the tutorial complete
Sparky shows up after update even for players who have the tutorial complete
Its not fixable by uninstall install and it's not the equipment I use. I use a android 15 mobile phone and this occurs to me in mobile I haven't check in pc but from what I see here other players same issue with pc. Fix when you can please arena IT team. It seems to be on your side.9 votes -
Have a deck that is traditional historic format and when I go to change the format in the dropdown menu, it hides behind other UI
Have a deck that is traditional historic format and when I go to change the format in the dropdown menu, it hides behind other UI
6 votes -
Brawl matchmaking (if not ranked, score the decks)
Brawl matchmaking is unfair and I uninstalled the game because of this. Some friends got me thinking about commander again, so I thought I would reinstall Arena and have some fun. Instead it was a few hours of misery, because literally 90% of my opponents had high-pace optimized decks. I could not even come close to competing with my outdated decks. To be clear, I am not trying to hate on the power level of good decks/cards, but rather that the matchmaking is deplorable and it made me quit the game. Since it is not Ranked (by player), perhaps the algorithm needs to quantitatively estimate the deck strength for matchmaking purposes.
Brawl matchmaking is unfair and I uninstalled the game because of this. Some friends got me thinking about commander again, so I thought I would reinstall Arena and have some fun. Instead it was a few hours of misery, because literally 90% of my opponents had high-pace optimized decks. I could not even come close to competing with my outdated decks. To be clear, I am not trying to hate on the power level of good decks/cards, but rather that the matchmaking is deplorable and it made me quit the game. Since it is not Ranked (by player), perhaps the…
5 votes
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