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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2743 results found

  1. Jump-In Marvel

    Jump Into Marvel Issue: I paid 1000 gold coins and chose two packets,Battalion and Agents of SHIELD. . Coming back to play I am given the button to choose packets and brings me to another screen where Iron Man is pre-selected and the confirm button does not work. See screenshot and log. Currently unable to use the Jump Into Marvel Event.

    12 votes

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    0 comments  ·  Events  ·  Admin →
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  2. No update in app store

    App asks for an update, yet there is no update available in the app store. IPhone 16

    14 votes

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  3. 14 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Unable to load iOS app

    The game says an update is required but there is no update available on the iOS App Store.

    14 votes

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  5. Deck builder freezes on “Waiting for the Server…” when opening specific Historic deck

    Platform: PC / Windows
    Format: Historic Traditional / Best-of-Three

    Issue:
    The MTG Arena client freezes on “Waiting for the Server…” when I try to open a specific Historic deck in the deck builder. The deck can be imported/created and can even be played in matches, but after saving it, trying to open or edit the deck causes the client to remain stuck on “Waiting for the Server…”.

    Steps to reproduce:
    1. Create or import the following Historic Traditional deck.
    2. Save the deck.
    3. Leave the deck builder.
    4. Try to open the same deck again from the Decks screen.…

    12 votes

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  6. "Rank season error" message gave me 10 mistery packs, but when i oppened them they just disappeared and i got no cards..

    I got 10 booster packs on a system message at MTGA, but when i oppened them they just disappeared and i got no cards and no wildcards progression

    12 votes

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  7. June

    Got 10 weird packs for June rewards, opened one and got an error.... Then the packs disappeared!

    12 votes

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  8. 今週(26/06/17 JST)のメンテ後にデッキ編集が開かないケースが有る

    下記手順で再現(友人から代理報告であり、自環境でも再現)
    1.添付したリストのデッキをインポート
    2.インポートしたデッキを編集すると「waiing for the Server」で画面が進まない

    ただし、2の前にデッキ選択中にフォーマット変更しておくと、
    デッキ変更中フラグが立っている状態での再起動となるため、次の先同時に編集画面に入れるみたいです

    11 votes

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  9. Match and quest reward bug

    No match and quest reward since this morning (EU).

    22 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. wins

    Wins do not count towards constructed ranks, daily quests or daily wins!!!! not even for the mid weekly event!!

    22 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Bug Report: Multiple Rank Resets / Rank Reset Not Fixed

    My rank was reset twice between June 1st and June 2nd. Although the official X (formerly Twitter) account announced that a fix had been deployed for this issue, my account's rank has still not been restored to its correct state. Could you please look into this and restore my rank? Thank you.

    12 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  12. Ghost packs and ranked reset

    Yesterday, when the May ranked season ended on MTGA, I received my rewards. Since I had finished in Mythic rank in both Limited and Constructed, I was demoted to Platinum. So far, so good. But today, when I logged into the game, I got a message saying my rank had been reset. I received the rewards again, but now the packs don't show which collection they're from, and when I open them, nothing happens. Then, on top of that, my rank dropped to Silver.

    14 votes

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  13. Marvel achievement cards do not appear available to me after I have won them

    None of the marvel achievements cards are showing up available for me to use. This is extremely frustrating. Will I receive these once the bug is fixed? I will stop playing, if not. I don’t want to earn more cards that I cannot use. I’m mainly playing IOS

    11 votes

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  14. Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event

    PC User: Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event: Network Error: Unable to join event: Please try again later.

    13 votes

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    0 comments  ·  Events  ·  Admin →
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  15. Full screen setting does not save for wide screen monitor

    Full screen settings do not work/persist when using a widescreen monitor. Most modern games properly support full screen settings.

    16 votes

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  16. Rank Bugged

    My ranks both on ladder and limited got set to spark rank. I played multiple games in mythic on ladder and no matter if I win or lose my rank does not change and stays at 94% mythic.

    20 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Mythic Rank Has Been Reset to Sparky Zero

    Hello,

    I'm on PC, WIn 11, and my Mythic Rank has been reset to Sparky Zero.
    My daily quest and Daily wins are not being added to their respective counters.

    This also means I do not get XP for the Mastery Pass I paid for.

    Hoping for a swift solution,

    20 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  18. marvel jump in packet selection bugbug

    Stuck on packet selection in marvel jump in event. Multiple people having this same issue. Selected Conniving, and tried to select iron man, then was kicked back to main menu. Can't select 2nd packet now because the choices no longer appear. It's been 3-4 days now where I haven't been able to play the jump-in event.

    11 votes

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    0 comments  ·  Events  ·  Admin →
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  19. Received blank packs for season rewards again. Nothing in them when opened

    As title states. This happened in may and again for June.

    11 votes

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  20. "Rank season error" message gave me 10 mistery packs, but when i oppened them they just disappeared and i got no cards..

    I got 10 booster packs on a system message at MTGA, but when i oppened them they just disappeared and i got no cards and no wildcards progression

    11 votes

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MTG Arena Bugs & Product Suggestions

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