MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1995 results found
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Blank board on game start after disconnect
PC - standalone client. I was disconnected after AFK-ing for about 20 minutes during a quick draft event. After reconnecting, I entered a game and the board was just blank. I was never shown the opening hand of given options to mulligan. The timer started to run but when it reached the end it just stayed there indefinitely. Adjusting settings had no effect. Eventually, I emoted and that triggered a reconnect which brought me back to the event screen. Game result was null.
4 votes -
After hitting the "Play" button, goes to match but nothing happens
Quick Draft FF. After hitting the play button, goes to the game screen, shows opponents name and avatar, but nothing happens, cannot do anything, cannot even concede. Play on PC
5 votes -
Bug with adept watershaper
I used Abigale to give a creature flying and lifelink, when in attacked with it I had adept watershaper on the battlefield it didn’t get indestructible even though it was tapped, it cause me to lose the game. There is a bug with one of these two cards. It was during a draft. Id like for my gems to be refunded for the draft
3 votes -
New Set Quests Completed Early
Hi, I played some Arena this morning thinking that the three quests I had sitting around were quests from previous days, so I completed them to make room for the new quests given upon the release of a new set. The ECL Mastery had already expired, so I got no XP at all; just now, I logged back in, and I do not have 3 new quests, so I am 1500 XP behind on my TMT mastery pass for no reason at all. Why would you grant the quests early so that players can make the mistake of completing them…
2 votes -
Cards being placed on opponents side or in one big mass in the middle of the playing field
Playing on Android. When I am forced to "reconnect" due to whatever issue, either the playing field will show up extremely glitchy, or my cards are placed in the wrong spot, and so are my opponents. Which leads to it being impossible to see what's going on. The most recent time it happened, I even closed the game and cleared the cache, after getting kicked in the middle of a draft.
2 votes -
Sneak implementation
When casting a card that has Sneak - but doing it during the normal casting phase, not in middle of an attack - I should not need to agree that I do want the normal version, it should just cast normally. The Sneak option is shown, but grayed out. This is an unnecessary step. It's one of several instances of the player repeatedly being offered options that don't make sense in context. Awesome game overall, very impressive; could stand a few tweaks, like any great deck! Thx
2 votes -
Foot Elite with Raph and Mickey ability
I ve played Raph & Mickey which brought Foot Elite into play attacking and not triggered Foot Elite ability to give +1 +0 undestructible
1 vote -
Sokka's Haiku unable to cast during Omniscience Quick Draft Event
Sokka's Haiku was unable to counter Crashing Wave in the Omniscience Quick Draft. The card did not highlight to indicate it was a "potential" instant-speed response but other cards did highlight. I tried to drag it out anyway and it would not cast the spell.
4 votes -
the card wish is bugged. it will not let me play a card from exile
the card ´wish´ is bugged. it will not let me pick a card from my sideboard
3 votes -
Sigardian evangel needs changed. Alchemy cards need more QA.
This needs to be changed. The conjured card needs to lose the ability to conjure another one. Completely broken.
2 votes -
Preacher of the schism attack bug
When attacking, preacher of the schism did not trigger. No counter effects such as Tishana's Tidebinder were on board, and the creature was not put into play tapped and attacking by an effect such as Ninjutsu. Unfortunately do not have steps to reproduce, or other items on board.
PC / Steam
2 votes -
Performance Issue / Memory Leak when entering matches
Performance Issue / Memory Leak when trying to play a match. Game gets so slow it becomes unplayable. This only started with ECL update.
The only workaround is closing the game and re-opening it. Then, once rejoined in the game, it suddenly works perfectly with no issues.
2 votes -
Mutagen tokens free
Was playing against a mutant/mutagen deck, and the other player could activate their mutagens without paying any mana.
Help!
2 votes -
Game freezing on android
I've already posted that my game is Freezing but I failed to include it's on the android app.
I've gathered a lot of instances that trigger the freeze such as:
-Attacking
-looking at opponent's hand
-ultima resolving and ending the turn
-Phelia exiling a token
-watching a card on my own hand
-Annihilator sacrificing a token
-trigger from weaver of souls
-opp casting their commander
-Any sweeper
-looting with pirate's pillage
This has been happening at least since Feb 25th (I'm not sure, as I could've given grace that it was my phone for some days), and I'm afraid to…3 votes -
Ogre Slumlord not triggering
Ogre Slumlord gives the player the choice to make a 1/1 rat token whenever a non-token creature dies (assuming Ogre Slumlord remains on the battlefield when the trigger is resolved). When playing on Android, this ability never triggers and does not allow the player the option to create these tokens. In this specific instance, the deck in question was a "Vren, the Relentless" commander deck and the creatures killed were destroyed (not exiled) by instant and sorcery cards.
2 votes -
Spiralling cards
Hi, I have more and more matches where my opponents play the cads "Bloodthirsty Conqueror" and "Enduring Tenacity". As soon as one of the cards activates, I loose in one move, because the effect (I loose one live, opponent wins one live) never ends. This seems not to be in the spirit of the game.
3 votes -
Tedious monocolor matchmaking in Hitoric Play
Last two months matchmaking in Historic Play is absolute pain. 90% of decks I am matched against are mono. I myself am iusing a wide variety of dual colored decks.
2 votes -
Token destruction bug still present
The token destruction bug that locks you out of moving is still present. Wizards will upload new shop items, new limited time events, new accessories, all while the game still isn’t playable. I’m now seeing decks constructed specifically with the purpose of setting you up with tokens and then popping them so you’re locked out of moving and forced to close the app and reboot it, loosing the game. This is not longer just an inconvenience, this now now effecting competitive ranking. I’ve been playing arena for about half a year now. This will be the first battlepass I don’t…
3 votes -
Crashes every game when casting spells
I use an iPad mostly for this game but just for troubleshooting I tried to play on my android galaxy 23 ultra and it wouldn’t even load up. It is just crashing immediately and goes back to my Home Screen where the app icon is. On the iPad I have tried repairing the game files and uninstalling it and clearing the cache but nothing works. As soon as the tmnt arrived I never worked properly. This app became trash. I have been playing since 1994 and I enjoy the game so please help me fix this.
3 votes -
After TMNT update game is crashing all the time
After the update preparing for TMNT last week the game is unplayable on iOS. It runs fine on PC. At first I thought it was just when I sacrificed tokens or creatures but it’s happening all the time. If I have to sac anything it crashes. If my opponent sacs something it crashes. Now it seems like if the stack is more than a couple spells it crashes. I normally play 3-6 games a day and now I can’t play at all. My rating has gone down significantly.
2 votes
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