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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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13759 results found

  1. unable too authenitcate i cant log in game

    game keeps saying unable too authenicate so i cant log in

    3 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  2. experimental confectioner

    Paired with Peregrin took = endless supply of rats and food tokens - can continuously cycle forever = so broken - needs nerf

    22 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  3. Opponent and me both time out while I'm casting a delve spell

    In a timeless Bo3 game, I delved a dig through time for 6, but was never prompted to finish casting the spell. While I am frozen, waiting for the opportunity to pay costs, my opponent begins roping, until their time runs out. Shortly after, I begin to rope until my fuse runs out. It proceeds to slowly alternate between us a few times, then stop entirely. After it stopped, I Alt-F4ed to close the game, and logged back in to find that I had won the game and therefore the match, since I was already 1-0.

    I checked my internet…

    10 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. Flash abilities activate while cloaked with Cryptic Coat

    Friend was playing explorer and rattlechains was cloaked with Cryptic Coat. Rattlechains ability to give spirits flash was still activated even while flipped down with Cryptic Coat

    5 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  5. Dopplegang copying buried in the garden

    Previously I had 2 copies of Buried in the Garden which were exiling 2 separate cards from my opponent.

    I then cast Dopplegang with x=2. Targeting each individual Buried in the Garden I owned.

    At this point the game froze, then it slowly loaded each copied card, but when it loaded them on the stack the target was already picked for me, and all 4 new token copies of buried in the garden were targeting the same target.

    The game froze, then lagged (my opponent had a disguised creature and mana to unmorph it, so it lagged on their response).

    …

    8 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  6. Error Updating Data and days lost playing after paying for Mastery Pass

    I have had the Error Updating Data since the 3/5 update, with no fix insight and plenty of reports below, and I have been locked out of the game now for 3days while having paid for the Mastery Pass will there be compensation for the days lost worth of Mastery XP?

    8 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  7. Error updating data keep popping up after MKM alchemy update

    This error message keeps showing up after the update. At first, I can play 1-2 games after updating, but then after finishing the second game, this message shown up and I can’t play anymore. Reinstalling MTGA didn’t help.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Historic Brawl decks contain "non format cards"

    when I try to challenge a friend to a friendly brawl, almost half of my decks have a yellow triangle with a number on it. When I hover over the triangle, it says non format cards. This problem started with the release of Lost Caverns of Ixalan.

    13 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  9. Please take measures against “Stalling”/“Stalling” need to be punished (「遅延行為」に対して対策をして下さい。/ 「遅延行為」への罰則が必要です。)

    Please take measures against “Stalling”. “Stalling” need to be punished. The same goes for “AFK”&“Loop”. Please send “REPORT FEEDBACK”
    (「遅延行為」に対して対策をして下さい。「遅延行為」への罰則が必要です。「放置行為」「ループ行為」に対しても同様に必要です。「レポートフィードバック」を送ってください。)

    ◆Penalty plan(ペナルティ案)
    3times“Stalling” * within 24 hours
    　↓
    [Lv1]Penalty:Bot Match only(24hours)/Monitoring period(1week)

    　↓+3times“Stalling” * within a period

    [Lv2]Penalty:Bot Match only(1week)/Monitoring period(1month)

    　↓+3times“Stalling” * within a period

    [Lv3]Penalty:Bot Match only(1month)/Monitoring period(3month)

    　↓+3times“Stalling” * within a period

    [Lv4]Penalty:BAN / Account suspension

    3回「遅延行為」※24時間以内に
    　↓
    [Lv1]罰則:Bot戦のみプレイ可能(24時間)/監視期間(1週間)

    　↓+3回「遅延行為」※期間内に

    [Lv2]罰則:Bot戦のみプレイ可能(1週間)/監視期間(1ヶ月)

    　↓+3回「遅延行為」※期間内に

    [Lv3]罰則:Bot戦のみプレイ可能(1ヶ月)/監視期間(3ヶ月)

    　↓+3回「遅延行為」※期間内に

    [Lv4]罰則:BAN / アカウント停止

    ●encounter “Stalling”“AFK”“Loop”(「遅延行為」「放置行為」「ループ行為」に遭遇)
    PapaAlphaTango(Log20230817083001)
    osusteurer(Log20230817    190302)
    zips(Log20230817201209)
    Starfishsan(Log20230823    000956)
    flag(Log20230823005812)
    Chubby(Log20230824    210647)
    Player 2(Log20230829064432)
    BelHur91(Log20230829    151511)
    miguelito_02(Log20230911213400)
    mahonaruto(Log20230912193006)
    Baoby(Log20230914    011552)
    rakaro(Log20230915184434)
    ThirdEyeButterfly(Log20230921    191537)…

    2 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  10. Game failing to launch post khans update

    The client makes it past the initial loading screen but gets gives an error and can't connect immediately after. I'm using an android a53 and did not have this issue until the update yesterday and it is still unresolved despite the status page insisting all things are working as planned. Uninstalling and reinstalling has done nothing

    14 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  11. Mercenary ability malfunction

    I encountered a repeatable issue on iOS that occurs when you have a stack of mercenary tokens and try to use their abilities to target one of the mercenaries on that stack. No matter where on the stack you try to click, the mercenary using its ability will always target and tap itself, rendering the ability completely useless. Lost a match in premier drafting due to this issue. Super frustrating

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Mobile iOS Crash

    MTGA Crashing when trying to enter a game on iOS. Has been happening for multiple days now and no attempts at restarting the device or app have fixed it.

    9 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. Mercenary’s targeting each other.

    With Thunder Junction mercenaries, it is impossible to target other mercenaries with the +1/+0 ability on mobile.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  14. Repulsvive Mutation x=0

    Platform: PC
    Opponent uses Unauthorized Exit to bounce my Yarus back to my hand. Then when I recast it they attempt to counter with Repulsive Mutation with x=0 (with a 3/1 on the table). Mutation resolves but my Yarus is not countered (I did not have available mana to pay the cost). They obviously expected it to work, as did I, but it didn't.

    8 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  15. decimate

    Italian description text missing in card named DECIMATE.

    It could be this one instead of WWWWWWWWWWW.

    Rules Text.

    Distruggi un artefatto bersaglio, una creatura bersaglio, un incantesimo bersaglio e una terra bersaglio. (Non puoi lanciare questa magia a meno che tu non possa compiere scelte legali per tutti i suoi bersagli.)

    4 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  16. incorrect sideboard display

    When creating a sideboard for a standard traditional deck, I can add cards to the sideboard up to 15 cards, however, the menu only shows 7. Attached is the image that shows that I have added Temporary Lockdown however it's not in the list. This has only started since OTJ update.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. Product Suggesstion

    Concerning the OTJ release on IOS. If you have multiple mercenary tokens, it's impossible to target one with another. Always targets the one you are tapping

    6 votes

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  18. Game crashed when trying to plot

    Game crashed when trying to plot Djinn of Fool's Fall wouldn't allow me to cast or plot causing me to time out and disconnect from my match.

    4 votes

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  19. Targeting stack of mercenary tokens with +1/+0 does not unstack the group and results in unintended targeting

    I spent 2000 gems just to lose all games because of this bug.

    5 votes

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  20. Ojer Axonil

    BUG: Ojer Axonil, Deepest Might failure to increase Play with Fire damage

    My opponent had 8 life. I had 3 attackers, one which was Ojer Axonil, and two others that had a power of 2.

    Opponent declared block on Ojer Axonil. I then cast Play with Fire, targeting the player. As Play with Fire is not combat damage, and it's damage is less than Ojer Axonil's power of 4, the damage of Play with Fire, should have increased to 4.

    Causing 4 points, with the two unblocked attackers should have won me the match. Instead, Play with Fire only struck…

    13 votes

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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

(thinking…)

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues