MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1733 results found
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Tutorial Spark
As of 2024-01-22, the tutorial spark is showing up on the home screen every time I access it - just logging in, moving from other screens, and after a match. Any time I come to the home screen, I hear"Congratulations on completing spark rank..."
I don't know if it's a bug or a 'feature', but I would LOVE to disable this spark forever after the tutorial is done. Nothin against the spark, I've got 10+ years in the game - I'm all good.
22 votes -
Tutorial Voice Lines Repeat Indefinitely
After completing the tutorial and color challenges, Spark is permanently stuck on the home screen. Every time I go to the home screen (start of program, click to it, or finish a match) it repeats the voice line "wow, you've beaten all of the color challenges"
Please consider adding a 'disable spark' or 'disable tutorial' option while this is being worked on
20 votes -
Can spark PLEASE STFU??
Spark continues to "educate" me about my limited and constructed rank EVERY TIME I go into profile, it's incredibly irritating.
Please fix before I lose it, spark is almost as bad as clippy.
21 votes -
Unable to log in after update
Unable to log in after update. Tried logging in, update actioned, then the below message after "waiting for server".
23 votes -
Your app won't load after the update
First of all, your bug report forums have one of the worst user experiences I've ever seen in my entire life. Truly a testament to how little you care about your players.
Second, your bugfest of an app isn't loading after the KTK update. If it's not too much trouble, could you maybe make your GAME WORK FOR ONCE IN YOUR LIVES?????
24 votes -
Network error There was a problem communicating to the server. Post Game Update - Outlaws of Thunder Junction
After today's game update (Outlaws of Thunder Junction)
The status page shows everything is supposed to be operational again.
However, I cannot connect to the server. I get the following error after ot
Everything looks good but after loading inital scene. It takes some time showing Waiting for the Server... befor I get the Network error There was a problem communicating to the server. Or alternatively (Unable to get collection. Please try again later.
5 votes -
No connection to server
Can‘t connect to server after previous magic software update (apple iPad)
23 votes -
Can't log in since the update on March 5
Can't log in since the update today (March 5).
This is very critical for me because if I'm unable to log in, I can't draft the new Alchemy set, spend wildcards to craft cards, buy gems, get my daily wins, or enjoy the new Mideweek Magic event.
10 votes -
Game keeps crashing
Playing arena on iOS (iPhone). Keeps crashing several times during matches. Almost lost due to being timed out. I have uninstalled/reinstalled but it hasn’t fixed the problem. Was working great before the recent big upgrade. Very frustrating
14 votes -
Can no longer play arena after Tuesday’s update on PC or ios
Can no longer play arena after Tuesday’s update on PC or iOS. Tried unstalling and reinstalling several times. Nothing works. Please help. See uploaded error message
12 votes -
Glowing Reach symbol is a bit excessive
You already have an ability reminder icon on the card itself. Surely part of playing the game is looking at what abilities your opponents permanents have? It's right there..
Anyway, regardless of that, can you maybe make it glow for the first round of combat on their turn only? After that it's pretty annoying visual guff that just gets in the way and is distracting. Like, we get it, you got reach, incredible, move on.
Seems like you have "fixed" an issue that didn't exist with an effect that is simply annoying and should at most be an optional thing.
…
6 votes -
Bug: "Festival: Murders at Karlov Manor Story"rewards, the first reward "call a surprise witness" is not given
Bug: "Festival: Murders at Karlov Manor Story"rewards, the first reward "call a surprise witness" is not given
version 2024.34.10.5192.1053153
12 votes -
Kamigawa Neon Dynasty full art lands with stylized kanji are not being displayed correctly after most recent update
Kamigawa Neon Dynasty full art lands with stylized kanji are not being displayed correctly in matches and the deckbuilder. The kanji and mana symbol textures on these lands are completely missing.
13 votes -
Error Updating Data: Please check your connection and try again.
I cannot login to my account on ios, android, or PC. This is extremely disappointing as I have been looking forward to playing KTK limited ever since it was announced. Please fix this!
The full error message is: "Error Updating Data: Please check your connection and try again."
Despite this message my internet connection is fine and it is working in every other way. My son has even been able to sign into Arena on his account!
19 votes -
Sparky bug in main menu
Sparky continues to say the phrase that I went through training with single-color decks. Moreover, he says this phrase every time I go to the main menu. I completed the event with two-color decks and in the settings menu I chose to complete the training. All two-color decks have been transferred to my deck database. But Sparky keeps saying this phrase when entering the main menu. This is a little annoying
15 votes -
Network Error on both Windows 11 and iPhone
SInce yesterday's update I'm getting Network Errors on both my Windows 11 and iPhone 12 devices.
The MTG Arena Status page says that all systems are operational but I can't log into the game on any of my devices.
My internet connection is working (using that for posting this) but I also tried by restarting my router.6 votes -
Bite Down on Crime cost is displayed in a confusing, inaccurate way
Bite Down on Crime card's mana cost is displayed as 1 generic and 1 green mana while in hand and when casting it. This is especially confusing when selecting to cast this with or without collecting evidence as the UI suggests that it costs 1G without collecting evidence.
10 votes -
Bug: "Festival: Murders at Karlov Manor Story"rewards, the first reward "call a surprise witness" is not given
Bug: "Festival: Murders at Karlov Manor Story"rewards, the first reward "call a surprise witness" is not given
version 2024.34.10.5192.1053153
11 votes -
Cannot interact with Arena via mouse after updating to MacOS Sonoma v. 14.2.1
After updating my MacOS to Sonoma v. 14.2.1, I can no longer click on anything on Arena. I can hover my mouse over things and hear things, but I cannot click anywhere. I access Arena via Epic. This is on an iMac M1. Everything else is working normally. Only Arena has this issue.
12 votes -
Interface freezes on MacOS Sonoma
After updating to MacOs Sonoma, I simply can't interact on the interface at all. It's just like it freezes. I can see the animations and hear the music on home menu but I can't access any sub menu at all. Just like my trackpad is broken. More, I recently tried again and I was logged out. Same issue : I was unable to reconnect as it was just impossible to enter my password. Just like my keyboard is broken. FYI I'm using Epic Games as a client to launch MTG Arena. This problem goes on for few weeks now and…
10 votes
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