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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1628 results found

  1. Got 20 gems instead of a rare

    I opened a Kal pack and I received 20 gems instead of a rare. I don’t have the entire Kal rare collection.

    9 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  2. Cannot select decks

    Cannot select decks in traditional standard decks, but that decks are available for standard play

    6 votes

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    4 comments  ·  Deck Building / Collection  ·  Admin →
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  3. ICR rewards from Mastery Pass not received

    I am currently not receiving ICR rewards from the Mastery Pass or at least they do not pop up and are not shown as NEW in the collection.
    I am currently Level 20 at the MID Pass and should have received 2 Uncommon and 2 Mythic ICRs.

    16 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  4. Can’t complete color challenge

    Unable to select deck, recently downloaded update. I hadn’t played in a while and had left off on black vs blue color challenge. It will not allow me to select a deck to play. I looked up the cards that should be in the cold blooded killers deck for that match and recreated it, but still couldn’t select it for the match in spite of having completed the previous ones.

    5 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  5. unable to comple color challenge after deleting the color challenge decks

    there should be an option to either restore the stock color challenge decks or to reset the color challenge

    34 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  6. Ban Golos in Historic Brawl

    With Golos now even banned in Commander!!! it shows that he is cleary to strong and no fun.
    When he is banned in Commander where the powerlevel is so much higher, isnt there a good point of finaly ban him in historic brawl too ?
    As Historic Brawl in Arena has no ladder, its basicly a "fun" mode to play so one commander where the best way is to "leave" should not exist.

    17 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  7. Missing rewards for mastery pass

    1. I did not receive any mythic wildcards from level 1-60 on the mastery pass.
    4 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  8. Mastery XP Card Rewards Not Being Received

    After completing level 80 of the most recent mastery tree (D&D Mastery), I did not receive the Mythic Card reward, and have not received any of the uncommon card rewards since. (I am now on level 94 of the mastery tree.) There doesn't appear to be an issue with the XP wheels themselves. I am granted the correct amount of points, and it does roll over to the next mastery tree level, but without releasing card rewards. Please help!

    19 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  9. ICR not duplicate protected - received 5th copy

    I recieved a 5th copy of Goldspan Dragon as an ICR instead of gems. I already had 4 copies...

    26 votes

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    17 comments  ·  Deck Building / Collection  ·  Admin →
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  10. Mastery Pass Mythic ICR Level 80

    I did not receive the Mythic ICR at Level 80 or the Uncommon or better ICR at 80+

    30 votes

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    9 comments  ·  Deck Building / Collection  ·  Admin →
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  11. Mastery Pass Mythic 

    1.   Level 76 of the AFR Mastery Pass did not reward a Mythic card (did not receive any card).

    2.   Android phone.

    3.   Did not receive any reward for level 76 even though pass is purchased. 

    4.   Should have received a mythic card from AFR set.

    5.   2021.8.0.950.884923 patch. Have seen others confirm similar results on reddit.
    31 votes

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    9 comments  ·  Deck Building / Collection  ·  Admin →
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  12. Invalid decks

    Since the last update some of my decks appear as INVALID despite having all the cards. Cloning them or making other decks shows the same thing (INVALID).

    73 votes

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    22 comments  ·  Deck Building / Collection  ·  Admin →
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  13. Decks have been deleted

    All of my Favourited decks have been deleted, it looks like the addition of the new player decks to my collection ticked me over the 75 deck limit, and rather than deleting my least played/incomplete decks my decks that I actually play with every day have been deleted

    4 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  14. Land draw in sealed is just scripted.

    In the 50% of the time you draw wrong land that makes you die doing nothing. 16 lands, 8 per color, you draw 6 of the same color, this happen 50% of my games, this is not fair and you die doing nothing because most of the time you keep drawing other color cards. The game is scripted, just assassinate you to make you pay more for gems. FIx this or i'm gonna uninstall, this is a scam, non way is just misfortune, probability is a different thing.

    11 votes

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    5 comments  ·  Deck Building / Collection  ·  Admin →
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  15. Missing card

    Crazy I just got those card and it’s missing . Who knows how many other card has disappear from my collection.

    5 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  16. A player had unlimited turns by using two cards, grinning ignus and birgi, god of storytelling.

    My opponent just kept on return and casting without limits in 1 turn! What the ****. Poor game balance, this is a bug. Because they had unlimited turns, they were able to kill me. So stupid, who thought a card combo like that would be fair.

    9 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  17. allow basic land art to be set as default. the same way you can default an card sleeve

    allow basic land art to be set as default. the same way you can default an card sleeve

    41 votes

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    7 comments  ·  Deck Building / Collection  ·  Admin →
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  18. New cards missing

    I’ve been missing several cards (notably rare and mythic rare) cards from new packs I just opened.

    On at least 4 occasions, I opened a pack to find a card that I really want to add to my existing deck, then go into deck builder immediately, and the new card is simply missing. I search by name, rarity, colour and nothing...

    This seems to happen quite often.

    7 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  19. Card styles don't work

    I'm using iOS and purchased card styles of "Ruin Crab", "Hypnotic Sprite" and "Brazen Borrower" at 4/30/21. But they don't apply at playing, only apply at deck building.

    9 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  20. Historic Tournament Match - Direct Challenge Deleting the Bo3 cards of the SIdeboard

    A friend and I were playing Historic Tournament DCs and the client deleted the part of the sideboard that was marked as Bo3 in the Builder. They did not appear at sideboarding in the match and they were deleted afterwards from the decks in the builder. We tested this several times, and it always happened; however this didn't happen in regular direct challenge, just in tournament mode.

    18 votes

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    4 comments  ·  Deck Building / Collection  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues