MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2469 results found
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Daily Tasks Issue
First, it awarded me for my daily task…I don’t remember what the first one was. After that it gave me three new daily tasks. I finished my daily wins task. I thought the three new daily tasks might have to do with an update so I started working on those.
Anyway…the daily tasks stopped counting what I was doing on the counter but seemed to continue to reward gold as if I had done them. I didn’t notice until I had done them several times thinking the counter was delayed. One was cast 40 creatures. By the time I was…
2 votes -
Mastery Rewards not being delivered
Mastery Infinity Rewards (Level71+) are not being delivered for the Wilds of Eldraine Mastery. After plaing Standard Ranked (now at Mastery Level 80), these Uncommon card rewards are not being delivered.
1 vote -
Not recieving XP for the daily and weekly wins
- Win a match .
- PC
- Not recieving XP for a lot of wins
- Recieve the XP for each win
6 votes -
Can't enter Premier Draft
After finishing a Premier Draft two days ago, the game seems to think I'm still in it, as it prompts me to "Resume".
But, if I click that, the game crashes by getting stuck on a (non-moving) "Waiting for the server..." screen. This happens both on PC and Android.
I've tried a couple of times on both systems, always with the same result. Reinstalling did not help either. Joining ranked play works as normal. I've attached a screenshot from my Android phone.
I've opened a ticket https://mtgarena-support.wizards.com/hc/en-us/requests/2841042 just to be told that I should reopen it here. Your other system…
18 votes -
Cartas não entra em jogo
Na minha tela não aparecia as cartas em jogo.
1 vote -
DMU Premier Draft Event stuck waiting for server
My DMU Premier Draft ended, and I claimed the reward. However, the client thinks I am still in the event (says "Resume" on the home page). When I try to click it to enter another Premier Draft, I get a black screen with the message "Waiting for the Server" over the wheel of death indefinitely. I have to restart the whole client and then I'm back where I started, with the event saying "Resume." It doesn't say "Resume" if I click through the event menu, but I still get stuck on the "Waiting for the Server" screen.
Other events seem…
20 votes -
Marketing
Occasional player from 1996/97. Tutorials are great. Discovered this game(Arena) on a Hot Pockets box which I cut the art out of box to divide my cards that I left at a friends for 15 years and was recently returned. Female clerk said she played and recommended Youtube tutorials. Just some feedback not covered in the questionnaire I just filled out. I walked his young step son through the game and he learned a lot about basic math and strategy and will recommend it to him 15 yrs later. So thank you Hot Pockets and Wizards.
1 vote -
I finished the August season number 44, in the built mode. I have not received any access tokens for the Qualifier tournament.
I finished the August season number 44, in the built mode. I have not received any access tokens for the Qualifier tournament.
1 vote -
Bug: Auto Stop Feature
During first main played the spell on two-headed Hunter with intention to play in second main. When card went to exile, the auto stop on second main did not happen which prevented me from playing the creature. This prevented me from having lethal damage on my next turn and allowed opponent to win.
Was 4-1 in tournament and was in full control of the game, now 4-2 it is likely to prevent me reaching 7 wins. Upon reviewing gameplay settings on iPad, I am unable to establish an auto stop on second main when in all circumstances I should have…
1 vote -
1 vote
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Got a lost when I won the game
I started a queue then stopped it to check my deck before getting into the game. Then I started the queue again. I played the game and won by giving 10 poison counters on my opponent. I got the Victory animation. Then I was sent on the reward/deck page and it showed me 3 lost. As if I had lost the game. It's not the first time that I've lost a run like this. But it's the first time I report it.
4 votes -
Re-open Phantom Sealed when some criteria met
Sealed events are unenjoyable when the pool you open is unlucky and difficult to make a deck out of. Moreso when it is a phantom event and stakes are at their lowest.
If a player is struggling to construct a deck that works and wins games, there seems to be little issue with allowing them to open a new pool of cards to redeem the positive experience MWM is trying to achieve.
1 vote -
Daily quest reward doubling
When finishing a game that completes a daily quest, the rewards screen seem to count the daily quest rewards twice. However, the actual increase in coins to the account seems right, so it's visual only. E.g. if I finish a quest for 500g and get 250g for first daily win, it would show as 1250g in victory screen. However, I would correctly get only 750g to my account
4 votes -
Premier draft went missing
My in-progress premier draft went missing after updates. Just Alchemy garbage available, and I'd like my 1-0 Archangel deck back, please.
20 votes -
Arena Open Day2 draft, open gruff triplets and then all cards were gone from pack
Hello,
I am playing in the arena open day2 draft2, i opend gruff tripplets in second pack, wanted to pick it, but then all cards were gone. I got it on stream. I rstarted arena, then the pack was gone and did not have gruff tripplets. Can you fix this, since it is about 2000$.1 vote -
Wrong losses count
Hi there!
I'm playing the Arena open today and the system put me a "lost game" counter extra.
I played 3 games and lost 1, but i get two "lost counters" in the event interface.
1 vote -
The game didn't reward me for my victory
I finished a ranked game winning and i didn't recieve the daily game reward neither i advanced in a quest that i should have.
As you can see i received only one daily reward and i won two games today2 votes -
Elves can tap for mana even with summoning sickness
Elves can tap for mana even with sumonning sickness please correct this.
1 vote -
Penalized with a loss in a quick draft after opponent conceded
I was going for my 5th win of a LOTR quick draft. My opponent conceded and upon returning to the event page, I saw I had been given my 3rd loss instead of my 5th win. Unfortunately, it seems this has been an issue for awhile and I'm not seeing much resolution for those who have posted this issue previously.
Not only robbed of my 5th win, but robbed of the chance to get the full 7 win draft. I was on a 4 game streak too after making some changes to the deck so I was feeling really good…
3 votes -
Lash of the Balrog won't allow me to sacrifice a creature
In two separate games I cast Lash of the Balrog, then selected sacrifice a creature, then targeted an opponents creature. But when it came time to pay for the spell it wouldn't let me sacrifice any of my creatures, it only allowed me to pay the extra 4 colorless. I kept undoing and trying to make it work but I couldnt. Lost both games on MTGA because of it during a sealed event.
2 votes
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