MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2467 results found
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Not receiving any mail including anniversary mail
Not receiving ANY mail since the the wild card gift.
10 votes -
Draft
During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…
12 votes -
won game but counted as loss
I was queueing for MKM premier draft at a record of 4-2 at about 11:30 EST on March 1st. The loading screen said "waiting for opponent.." for more than a minute so I hit cancel. The game queue cancelled as normal and I was able to queue up again normally. However when I won my next game and was presented with the typical victory screen, it counted the game as a loss and showed me at 4-3 in my draft overview. I was forced to finish my draft at a 4-3 record instead of being able to continue at 5-2…
3 votes -
Missing rewards for Midweek Magic Alchemy Ladder Event
Hello,
I played the event and won two games, but the reward sceen stayed blank, no cards (and no gems?) were rewarded. I had to click few times on continue in order to continue.
Also in the collection view, there were no new rare cards marked as newly added. (Not sure about gems)6 votes -
no anniversary gifts from the 25 th till the 27th included
no anniversary gifts from the 25 th till the 27th included
8 votes -
draft loss after I failed to enter the game
I just loss two draft game. And I start anothor draft game. But I failed to enter the game. I was stucked still in the entering page and time runs then. So I canceled this game but received a loss strangely. Thanks to the ******* system and ******* MKM set made me lost 3 times without win any game. I have played magic for 8 years and MTGA for 4 years. But now I lost confidence in this game. I hope to return my premier draft entrance fee.
3 votes -
jump in blue mission bug
Jump in blue mission not progressing even though i have completed jump in 5+ times, making sure to get the win and collect the rewards each time.
3 votes -
Phantom Losses during Limited events
Two of the last three events I have entered have given me a “phantom loss” where after deck building , my deck appears with a triangular exclamation point error message and I start the event with one loss. This happened during my first attempt at the MKM arena open, where I was upset but wrote it off as a fluke, and again just now in MKM draft. I don’t know what I am doing to cause it, but it is very annoying and makes me not want to play since I am playing at a disadvantage to everyone else.
Please…
2 votes -
Premier Draft Game-Tracking Failure
I was playing in a Premier Ravnica Chaos Draft on IOS and won a game (I had previously won twice and lost twice). When I returned to the event, it had counted the win as a loss. This is of course not correct, and it should count my win as a win. Included are a screenshot of my victory and the following event screen.
2 votes -
3 votes
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Quick Draft Given Automatic Loss
Quick draft. Queue timer went to 4 minutes, clicked cancel. Returned to the menu to discover I had been given my 3rd and final game loss.
3 votes -
Draft loss bug
Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player
3 votes -
draft
During the pick phase of a War ofthe Sparks premium draft the game has returned a connection error and was impossible to continue the draft phase. As a result, there were random cards in the deck/
2 votes -
server drop during draft event leads to loss
I want a refund for my draft event.
I was winning the match, then I cast my removal spell, and the the screen stayed like this until the turn-timer started. I thought it was my opponent's timer. They the timer ended, but nothing happened. Then it informed me of disconnect.
I want a refund for my draft event.
Fix your crummy servers!3 votes -
イベント参加券のアイコンが変わった
青い参加券があって、
新しく
いたって普通のイベント 参加券
を手に入れたあと、
青い参加券がなくなって見えた。そして、
いたって普通のイベント に参加券を使ったら、
表示が
以前の参加券の表示ではなく、いたって普通のイベント参加券の表示に見える現象が発生した。2 votes -
Starter decks not being added
After winning 3 games on the starter deck event with the new lists, I only got 1 of them which was not the one I was using
Checked collection just in case I got the cards, but only got the ones from the deck I unlocked
Thought we were supposed to get all of them
14 votes -
BUG: Premier draft ended early
My opponent conceded and my draft ended early. I was certain i had won and this was clearly shown in the Players.log file. Please see snippets below. I can share the full log if needed but note its bigger than 50Mb.
[UnityCrossThreadLogger]1/15/2024 12:06:32 PM
"CurrentWins":5,"CurrentLosses":2[UnityCrossThreadLogger]1/15/2024 12:11:43 PM: Match to A8D35577DE2EA2AB: MatchGameRoomStateChangedEvent
{ "transactionId": "8cef5b8d-c02d-4c28-bc25-27a75675c06d", "requestId": 218, "timestamp": "1705342228721", "matchGameRoomStateChangedEvent": { "gameRoomInfo": { "gameRoomConfig": { "reservedPlayers": [ { "userId": "F1A3D9C03A4D88A5", "playerName": "Oceans#26912", "systemSeatId": 1, "teamId": 1, "connectionInfo": { "connectionState": "ConnectionStateOpen" }, "courseId": "AvatarBasicVraska", "sessionId": "c2843e41-52f6-4feb-89fb-d63371d35cc9", "platformId": "Windows", "eventId": "PremierDraftLCI20231114" }, { "userId": "A8D35577DE2EA2AB", "playerName":…3 votes -
Sheoldred, the Apocalypse in a Phyrexia Draft
My opponent played a Sheoldred, the Apocalypse in Phyrexia Premier Draft. I didn't last long...
24 votes -
wins recorded as losses in draft format
During Premier draft MKM My opponent surrendered when I had lethal on the board. The game client recorded this as a loss ending my draft (as it was the 3rd loss).
Game version:
2024.34.0.5124.10513823 votes -
Snakeskin Veil not working during Quick Draft Outlaws
FIVE TIMES I had the mana and one or two Snakeskin Veils available during battle. All five times, that instant was not an option either before selecting blockers or after selecting blockers. I could have taken out several of his creatures if that had been working, but because they did not work, I lost the game. When I practiced with a similar deck against the bot Sparky, that instant worked fine, but not in the event game. I will upload two screenshots and have many more if you want them. I also upload the log file.
1 vote
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