MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2467 results found
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The number of missions to complete the "Jump In!" event 3 times has been reset.
The number of missions to complete the "Jump In!" event 3 times has been reset.
The number of missions to jump in once and complete the "Jump In!" event three times was displayed as 1/3, but when I restarted MTGA, the number was reset to 0/3. It was.
The same thing happened to me before, but at the time I thought it was just my imagination.
I am reporting this because the same thing happened again.2 votes -
game kept on crashing when joining match(3x) during draft
There was an initial crash/game closed when finding an opponent. I restarted mtga and it got to the found opponent screen with their name then crashed again. this happened a second time, then was able to start the match after missing my first turn. this was during a draft event, on my pc.
2 votes -
Cannot continue selecting packets with jump in.
Hello, I was trying to play Jump In after the MKM update, and I was able to select my first packet (Wandering), but after selecting a second packet (Spelunking), the game booted me back to the main menu. Now, when I access Jump In, I am prompted to choose my second packet, but I have no options. The game shows that my first packet was Wandering like before, but there are no packet options. I can still go back to the main menu, but I cannot continue with my Jump In entry.
3 votes -
Opponent timed out and wasn't disqualified - I was given match loss?
At the start of a Quick draft match, my opponent timed out during mulligans, but was not disqualified. I was disconnected after a few minutes of waiting with a "Waiting for Server" message, then given a match loss after reconnecting. PC. No loss of internet on my end. This was the third loss after a 4-2 record. Seems like this should have caused a draw, at the worst. Not cool.
1 vote -
Midweek Magic Set Constructed and a dedicated Set Constructed event
The Midweek Magic set contructed event currently happens about one week after release of the set on Arena. That is way too soon to accumulate an extensive enough amount of cards to contruct a deck with. Right now it feels like little more than Sealed plus, since many players lack the cards to truly engage with the new set yet.
This event should be held a week later, when the set is still fresh, but the collections are a bit more fleshed out. Simply swap its spot with the "On the Edge" MWM event, that currently is held one week…
2 votes -
crash in sealed event
crash during sealed event, log file attached. opponent's fuse ran out but never completely expired, couldn't concede either
2 votes -
Multiple claimable Arena Anniversary rewards
I received multiples of the same daily Arena Anniversary mail, the rewards could therefor be claimed multiple times. These came spread out over the day.
I'm on Windows PC / Steam
I noticed I received the same mail 2-3 times including draft tokens and mastery experience. I may also have received 2 of the M20 packs but uncertain. To my knowledge, any other anniversary mail has only been received/claimed once.
I claimed the reward twice in a row, by just opening the mail and clicking claim, without paying attention to the contents or titles at first. I received the the…
8 votes -
Did not receive mythic card rewards from event pass mastery after reaching those milestones
The first time it happened i thought maybe i had less mythic wildcards than i was expecting before reaching the mastery milestone that grants one, but this time i was paying attention and i had 2 mythic wildcards before the milestone reward and still only 2 and after reaching it. I also did not see any animation that shows that i got a new mastery reward after finishing the game that gave me enough XP to get it, it showed only the daily win reward. Logging out and back in did not solve my issue.
I'd like to receive my…1 vote -
draft
So, I understand that you are supposed to learn from losses.. bla bla bla
But facing as a draft noob at bronze gold and platin players 3x in a row ain't fun and doesn't help to learn 1 bit. **** that.2 votes -
Additional loss after 2nd game in Premier Draft
In my most recent MKM-Alchemy Premier Draft, I won the first game and lost the second game. While the first win was registered correctly, I suddenly had two instead of one loss after the second game. Effectively this caused me to collect 3 losses early.
I suspect that there was something wrong going on when I was matched for the second game. While the search for an opponent had already been finished after about 3 seconds (thats when the "Cancel" button dissapeared) it took an unusual extra 10 seconds until I entered the game. I experienced no internet connection issues…
2 votes -
Draft
I paid 10000 coins yesterday for a premier draft e diconnect during it. after I can draft with diamonds but i lose 10000 coins!
2 votes -
App crashing while entering match
For about the last month, when opening the app for the first time after a while, the first match I begin makes the app crash, then reopening the app it find the pending match but when at the “username vs username” screen it crashes again and keeps doing that until the timer runs out and i get match loss. While playing in ladder isn’t a huge problem, it happened also during a Standard Metagame challenge making me lose the entry at the first match without even playing the match whatsoever. You can verify that by checking my log. A refund…
2 votes -
Black page during sideboard
During the Timeless Challenge event during the sideboard I can't see the state of the game. It appears as a black page and affect during the sideboarding since I have to take notes from the cards and boardstate. Since this is a paying event is really annoying.
4 votes -
internal server error while drafting
i got logged out in the middle of a draft and got this message that it was an internal server error first and then i got error code -1, so i cant log in and my draft is probably ******, could i please get my gems back
2 votes -
loss in premium draft
I had a phantom loss in this premium draft on 1/3/2024. I just won a game and returned to the results screen with a 3rd loss and the highlighted claim button.
4 votes -
Internet drops out for a second and you cannot reconnect to game
I have paid money for gems to be able to participate in events for the new set thunders of outlaw junction.
However, despite being close to winning this particular match, my internet dropped out very briefly.
I reset my modem, logged into Runescape on my side monitor, obviously internet is running fine, but I'm stuck idle in MTGA after "reconnection" and the game won't allow me to make any moves, forcing a loss.
This is honestly unacceptable considering a sealed event costs 2000 gems. It is best of 3 but still that is a substantial sum of money to lose…2 votes -
gold
I didn't received the full amount of gold shown after completing an event. I was suppose to receive 2000, I got less than that (I think 1250 or something like that). This is the second time it happens to me. I am a new to the Arena so I thought that there was something I missed the first time.
1 vote -
ジャンプインがプレイできない
ジャンプインで２つ目のデッキ選択が終了できない。
選択できた場合には最初のメイン画面に戻り、
再度イベントに戻るとデッキ選択が出来ていなかった事になっている。2 votes -
Two copies of a common showing up in one Outlaws of Thunder Junction draft pack
During an Outlaws of Thunder Junction premier draft, early on in pack two there was a pack with two copies of Corrupted Conviction in it. Unless the pack collation is designed to replicate the possibility of a duplicate foil in packs of paper cards, that shouldn't occur on MTGA.
1 vote -
Close after limited thunder junction premier draft pairing
Client closes after pairing opponent on premier thunder junction draft. iPhone 12 mini. Happens as soon as opponent is found.
I can rejoin after opening the client but it happens every time.
2 votes
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