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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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2489 results found

  1. Logged out/ Premier Draft Kamigawa.

    Arena disconnected me during premier kamigawa draft during maintenance. Can´t log back in and finish my draft.
    Is it possible to get a refund, please?

    1 vote

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  2. Product suggestions

    Im on PC, playing a sealed event.
    When select attack, the game "hiccups" for a second, and becomes stuck on the select attackers step, after the attacker is moved "forward" but just before it is tapped, and the game "freezes" in an odd way. Anymations still play, I could still send and receive emotes. The timer started counting down, but even after running out nothing happened.

    I had to quit arena after nearly ten minutes of waiting for something to happen. Except now I can't connect to the server, logging in gives me two odd log in errors in succession:…

    1 vote

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  3. Sealds award lost.

    kamigawa sealds award couldn't be received.I win 5. I want 1600 gem and 3 pack.

    1 vote

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  4. Can’t add decks with cards I don’t have to Blast From the Past

    Put together a deck, went back to check one by one and removed all cards it said were illegal, when I saved it only said it contained cards I don’t have. Format is set to Blast from the Past, 60-card deck, Submit is faded out when I highlight the deck.

    1 vote

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  5. midweek blast from the past

    Too bad you cant play historic cards neither acces history packs to build anything. another great achievement of WotC

    1 vote

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  6. BUG - my AO left battle field. triggered ability.

    I looked at my graveyard before choosing. returned to browser, and it did not show the options (counters or look at top 7). I timed out because I could not select an option and after timing out, it did not let me do either.

    1 vote

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  7. 相手ターン中に消失の詩句が使えなくなるバグ

    アルケミーイベント中、インスタントが相手ターンに打てなくなるバグに遭遇

    オートパスが悪さしてる模様

    参加費取るイベントの時にバグるのほんと勘弁して

    1 vote

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  8. Wrong Mastery Rewards

    I haven't the mythic card reward in the neon dynasty mastery on lvls 5, 11 and 18.

    1 vote

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  9. bug

    Eu não consigo usar minhas cartas quando uma partido começa no evento semana que está ocorrendo esse final de semana. Isso acabou custando a minha inscrição em um evento dentro do jogo.

    1 vote

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  10. Event games occasionally not counting towards daily wins

    On Wednesday 02.16.22, I completed the Midweek magic with 3 wins, however only two counted towards my daily wins. Today, 02.19.22, I went 7-2 in a premier draft, however only received 6 daily wins. I started and completed these events in the same day.

    1 vote

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  11. 護法

    プレミアドラフトで、対戦相手が護法２を持つ継ぎ接ぎ自動機械を唱えて、自分が鏡殻のカニの魂力能力で打ち消した時、護法が誘発して打ち消された。
    護法はパーマネント時のみ有効なはずなのにスタック上でも発動した。これで負けてしまった。

    1 vote

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  12. シールドのデッキ編集

    シールドの初回デッキ編集時に
    開封パックの1部しか表示されず、明らかに枚数が足りないです。
    これではまともにシールド遊べません。

    1 vote

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  13. problemas en draft

    Estaba jugando un draft premier de kamigawa y me apareció una pestaña que voy a subir a continuación y después de ahí se me tranco todo el juego, lo que me llevo a perder esa partida y el draft, espero que no sucedan esas cosas y que tengan en cuenta que no es fácil conseguir las gemas para perderlas por cosas como esta, muchas gracias, espero su respuesta.

    1 vote

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  14. Was not given cards in Premium draft event

    I was drafting a premium Neon Dynasty event.

    I successfully chose 16 cards. See screenshot 1.

    Then there was a long delay which I attributed to other people picking slowly.

    Finally I realised that the draft had become broken, so I restarted my client. It was now at the end of the draft phase and I had been given the rest of my cards by Arena's auto-picker.

    See screenshot two. These screenshots were taken less than a minute apart.

    I will not play this deck as it is terrible and hope you can refund me for this disaster.

    1.   Give us
      …
    1 vote

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  15. Technical trouble shooting

    Unable to play 5th stage of color challenge, please New Player Experience Decks to my account. Playing on Android mobile.

    1 vote

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  16. Quick draft crash doesn’t return me to match. New match shows transparent cards. Restarting app gives loss to match.

    I am frustrated beyond words right now. I paid for a quick draft. Created a really good deck.

    1st match, I was about to win, then my opponent cast an instant spell, which made my arena app crash. So I restart the app. I don’t get taken back to the game. Instead the game is over and neither the opponent or me receive a loss. 0-0

    2nd match, I receive a loss. 0-1

    3rd match, My opening hand shows transparent cards as shown in the pic. So I mulligan down to 6. Same thing happened. Can’t see my cards. So…

    1 vote

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  17. 蜂きぐん

    はちきぐんの無法者自体に+１/+１カウンターを置いても+２/+０されない

    1 vote

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  18. NEO Sealed - "currently waiting" forever (40+ minutes)... is no one playing?

    Not sure if this is a bug, or just no one playing but... i've been waiting for over 20 minutes for a game. I feel like it's impossible that there are NO other sealed players online right now... screen shot below only shows half of the time ive waited.

    1 vote

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  19. Discover the Impossible Bug during NEO Premier Draft Event

    While casting "Discover the Possibilities" during a Premier Draft Match, After selecting my 1 of 5 cards, the expected card would not show up as selectable for casting. This happened twice in the same draft.

    To repeat bug:
    1) cast "Discover the Impossible", Select the exiled card you wish to cast.
    2) Playing on Mobile: Android - Galaxy 4
    3)Actual result: selected card did not show up and was not interactable with to cast
    4) Expected result: Selected card should be visible and interactable to cast.
    5) screenshots attached
    6) Use the "view battlefield" feature, then return to hand view…

    1 vote

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  20. En el draft rápido y en salta a la acción, no permite añadir los mazos de cartas a la colección. Gracias

    En el draft rápido y en salta a la acción, no permite añadir los mazos de cartas a la colección. Gracias

    1 vote

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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues