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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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23494 results found

  1. Card in collection but unable to be added in decks

    I recently got a Vorinclex, Monstrous Raider, from a quick draft and was very excited to use it in my deck however when I tried to search for it or look through all my cards I can't find it (when editing a deck or making a new one). When I go to my profile, and then collection and search the card is there no doubts but I'm unable to see it when I am in my deck editing/building. I use both PC and IOS. No workarounds sadly.

    1 vote

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  2. Startled Awake

    In my draft Shadows Over Innistrad game, I had a copy of Startled Awake in my graveyard and drew a second copy into my hand. Casting it would have let me win the game, but Arena wouldn't let me cast the copy in my hand - it wasn't highlighted as a castable card and attempting to cast it did nothing.

    I'd appreciate a refund.

    1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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  3. Previous opponent used "Goblin Charbelcher" and dealt 48 damage to me, yet they had exactly 48 cards remaining in their deck!

    Previous opponent used "Goblin Charbelcher" and dealt 48 damage to me, yet they had exactly 48 cards remaining in their deck! They'd played 4 lands prior the the final hit only and had 5 card in their hand. I find it hard to believe they'd only had 4-9 basic lands in a 60 card deck. So I believe there was a major bug with this card. Worth looking into.

    4 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  4. Please correct the formula for duplicate protection on your drop-rate site!

    For god's sake, can you PLEASE correct the line trying to explain the formula for drop protectoin here:

    https://magic.wizards.com/en/mtgarena/drop-rates

    'Represented by where N is 143 and M is the total number of items the player already owns.'

    This is not even a sentence! It's so embarrassing that you haven't been capable of doing this for over what five years now?

    1 vote

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  5. Hidetsugu and Kairi did not get its death trigger after being sacrificed with Eaten Alive.

    Hidetsugu and Kairi did not get its death trigger when it was sacrificed with Eaten Alive.

    Version: 2023.27.10.4623.1013452
    Game mode: Historic

    The only thing my opponent had on the field was Korvold and some artifact, might have been a Herald's Horn. Nothing that muted death triggers.

    Most recent game is the one where it happened. Explosive singularity was on top of my deck. I also had Palantir and The Black Gate out.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Triger to copy enchantement have not been activated

    I attacked by enchant creature player and i dealed demage but triger from other creature to copy any enchantement had not activated

    1 vote

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  7. ストアで購入できるジェムの量が価格に比べて少なかった

    ストアで380ジェムで400ジェムを購入できるようになっていましたが、普段と比べて利率が小さく、設定ミスではないかと思っています。現在、ストアからは商品自体が消えています。

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. miss a card style due to a temporary account block

    I couldn't finish the June season because of a temporary blocking of my account (apparently the time to check my means of payment).
    Being a few games away from being mythical, I couldn't benefit from the "orcish bowmasters" card style.
    Now that my account is available again, wouldn't it be fair if I could still have it? Or should I wait to buy it when it is available in the store?

    1 vote

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  9. Plarrg and Nassari bugg - Unable to cast exiled spell on upkeep

    Occasionally when playing an exiled card on upkeep, it is unable to be cast. In the menu it displays the cards as normal but they are all greyed out (even the spell which should be playable). Even if they are all permanent/socery spells which can be cast. This has occured multiple time on all different types of spells, not just X spells, and not spells with additional criteria like "in addition, sac creature/discard card" etc.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  10. bad gameplay, bad design, my friends and i are about to quit

    the board wipes are out of hand, literally to the point where im going to quit

    1 vote

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  11. サイクリング処理の際のバグ

    [[ロリアンの発見]]をサイクリングした際、スタック解決前に墓地を確認する為にクリックを行った。
    その際に相手が優先権を同時に手放した処理があり画面が進んだと思ったら[[島]]のサーチを飛ばされてしまい土地を手札に加える事ができなかった。

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  12. Deck has white background in editor/sideboarder

    See, the card-name-background is white, which is okayish but not when the card name is also white due to styles. Desktop client.

    1 vote

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  13. MTGA chooses which decks should face each other

    And it really sucks how you always play against control decks when you hate playing control. The preferred match-up is absolute dog dirt.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  14. zareth san torrential gearhulk interaction bug

    I was just playing rogues against torrential gearhulk creativity in explorer. I put zareth san in attacking for my thieves guild enforcer and reanimated my opponent's torrential gearhulk intending to cast the thoughtseize in my graveyard for free. Zareth san's ability resolved correctly and put the torrential gearhulk in play on my side. The torrential gearhulk's ETB trigger did not go on the stack at all and the game auto passed the rest of my turn (I was tapped out).

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  15. splendid agony and young wolf

    casting Splendid Agony to put two -1/-1 counters on a Young Wolf with a +1/+1 counter does not cancel out the +1/+1 counter and the Undying does not trigger

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Bug? Cast a creature. It never entered play. Stayed in the spell stack window onscreen the rest of the game

    Drag / Dropped the creature onto the battlefield. events froze until my roper timer ran out. Creature never entered the battlefield, but it's image stayed on screen as if it were on the stack the whole game. No other issues during gaemplay Image from two different point during the game thereafter attached. Playing on latest version of iOS client on an iPhone 11s with up-to-dated OS

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  17. I would like to buy <Opt> card style.

    Currently, the <Opt> card style cannot be purchased with in-game currency. This is because it is set up as an item that should be obtained with a promotional code. However, promotional codes have expired and are not accepted. If the only way to obtain card styles other than <Opt> is with a promotion code and the promotion code has expired, the setting should be changed so that the card styles can be purchased with in-game currency like other card styles.

    2 votes

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  18. Not drawing hand in start of game

    Game started but no hand was drawn. Myself and my opponent both had 60 cards shown in deck, everything was interactable as if it were started but neither of us drew our hands. I restarted the game and it still was at that point, exact same situation. I just conceded to get it over with because it started to use my timeouts

    iPhone app version 2023.26.0.731.1004322

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  19. Issue between Terisian Mindbreaker and Satoru Umezawa

    There is a problem with interactions between Terisian Mindbreaker and Satoru Umezawa. When I ninjutsued Mindbreaker on the battle field it did not mill half the opponents deck.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  20. phyrexian gargantua

    im playing in my PC under quick draft march of the machines
    Im at 2 life, i have daxos, blessed by the sun in play
    i cast phyrexian gargantua.
    im supposed to gain life first before i lose 2 life.
    I was defeated in the match at 1 life with both the gargantua and daxos resolving.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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