MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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25900 results found
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Cannot access store
Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!
537 votes -
daily quest timer reset but no new quest
My daily quest are not showing up when my timer hits 0 and then the timer starts over and there are still no quest available. Also it says I can have 3 daily quest active at once but I only get 1. Closed the game and restarted it thinking that might update my quests but they still were not there.
71 votes -
Game locks when opponent concedes at ranked
Game locks when opponent concedes at ranked.
- The game does not disconect.
- User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
- Cards animation and graphics engine still working.Not the first time that happen. Player concedes inmediatly after played card animation finish.
Always with odd names players. In this case: USBSoundDevice
I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…-
Color Wheel Bug.mp4 9795 KB -
UTC_Log - 01-13-2021 14.41.46.log 223 KB -
MTGA log- Softlocked Conceed.png 183 KB -
Softlocked Conseeded.png 3404 KB -
MTGA log- Softlocked Conceed.png 183 KB -
Softlocked Conseeded.png 3404 KB -
frozen screen.png 3092 KB -
Clipboard04.jpg 509 KB -
Log20201028_130836.log 1839 KB -
Log20200927_224525.log 20 KB -
Capture.PNG 4849 KB -
MTGA 2020-08-25 17-29-17.mp4 40067 KB -
mtgafrozengame.png 4511 KB -
Bug Arena.png 2176 KB -
Log20200518_092726.log 163 KB -
Log20200502_170656.log 11 KB -
Desktop Screenshot 2020.05.02 - 17.05.45.33.png 3386 KB
281 votes -
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Unable to cast instants after blockers declared
Unable to cast instants after declaring blocker
42 votes -
Triggers on the stack resolving before we can respond
I had a Rotting Regisaur in play, and one card in hand, which was a Creature with Flash. When the Regisaur's triggered ability went on the stack, it didn't pass priority to me, and immediately discarded the card I could legally play, before moving to the main phase, with no input from me.
You should always have the possibility to respond to a triggered or activated ability if you have a spell you can cast, or an ability you can activate.
25 votes -
mastery reward
Missing Mastery Pass Rewards
Missing Level 103 and 104 Mastery Pass Rewards.
89 votes -
Match rigged
Can you please fix the absurd bad game system!!!!
It is absurd that with 25 lands i constantly have mana problems!!!
It is absurd that the percentage of games i start drawing is less than 30% every day!!!!!
It is absurd that if i change my deck i immediately face the worst possible opponent!!!
It is absurd that using a deck with more than 60% of winning history i cannot leave platinum tier 4 or 3!!!!Cambada de atrasados!!!!!
30 votes -
Cannot update, unistall, or reinstall
Update doesn't work. Comes back with error message. Tried to unistall and my computer can't find the patch files so I cant uninstall. I can't reinstall either.
14 votes -
Game Froze
Game just froze won't play the card i choose and won't pass the turn even timer ran out but game stuck
62 votes -
opponent concede, game continues
Got a probmem: opponent concede but the game wasn't ended: I got no reward, can't exit the match but still can interact with the table.
41 votes -
Wont get my mythic cards rewards from mastery pass
So far i didn't get any mastery pass mythic cards rewards. At first i was thinking it was just a UI bug, but further inspecting my collection gives me a hint i wont got any new actual mythics (86 mastery lvl currently). If i am being wrong, please clarify which new mythics i've got
30 votes -
Game frozen
The game has frozen mid game. Not sure what to do now
43 votes -
Mastery Pass Mythic Individual Card Reward not beeing awarded/displayed
Please merge with "Mastery Pass Mythic Individual Card Reward not beeing awarded/displayed ".
Upon completing my game against a green deck I was not awarded my Mythic Card Reward for completing level 56 of the Mastery Pass Rewards.
91 votes -
PEOPLE USING ILLEGAL CARDS EITHER BANNED OR NO-LONGER STANDARD LEGAL
since yesterday after your update you can not play standard ranked I have tried but people have figured out how to play cards that are no longer standard legal they have rotated or are banned cards. I have lost trying to play but going up agaianst lynalor elf rekindiling phynix once upon a time just doesn't get it very unfair. I am not playing pioneer I am playing in standard ranked best of 3 wow I guess you all just can't help but give people every way6 you can to cheat. As if you all rigging the shuffler wasn't enough…
40 votes -
Deck Validation Failed
Happens with my 5 color Niv-Mizzet Reborn deck. I have tried creating a new version from scratch - same error. All cards are legal for the format.
48 votes -
Gems instead of rares
I have been opening throne of eldraine packs and receiving only 20 gems instead of rare cards but my throne of eldraine collection is far from being complete.
30 votes -
Deck Validation Error
Try to start a match, and get This Error:
"Network Error: Deck Validation Failed"
I've double and triple checked decks in question, and they are all legal for the match I'm trying to play. This is only happening to certain decks in my collection.
54 votes -
Deck Validation Fails. Any Deck I try. After I updating.
Deck Validation Fails. Any Deck I try. After I updating.
36 votes -
Random Defeat Mid Match
Happened twice tonight! In the middle of "Traditional Standard Play," the screen suddenly showed my avatar exploding and showed "defeat."
The first time it happened, I was about to cast a Wicked Wolf during my first main phase. I had lost to my opponent the first match, and this was the second match.
The second time it happened, my opponent had just past the turn to me, and I was moving my cursor over to use a Deathsprout. This game was the 3rd game in the match, and both my opponent and I had won a game a piece prior…
41 votes -
Connect Lost Draw Ranked Match
During a ranked match, my opponent is losing. Upon their defeat, the game quickly shows connection lost for a short moment and game ends in a draw. I am concerned opponent forced a draw by some disconnect method.
40 votes
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