MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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25992 results found
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Daily Win and Reward XP not updating
I am winning matches but the daily Win and Reward XP are still showing 1/15.
Please help.38 votes -
Server loss connection
Since last update my game is losing connection constantly, while my internet still working fine. So the server lost connection, then the game get freezed. If i restart the game, i get long reconnection time, and after some retrys i enter the game again but it still freezed ...
149 votes -
Xp denial
At the beginning of the post update play when the quests, daily and weekly wins were completely refreshed, I started to play ranked and unranked games to earn the available xp. However, once I had gotten my 10 daily wins, I noticed that I did not get the xp for 4 of them or the xp for 4 of the weekly wins either, please credit my acct for the missing xp. I should be level 4 with 750 xp after 10 wins and 2 of 3 quests completed. 500x2+10x25+10x250= 3750xp, or level 4 with 750xp
36 votes -
Game Freezing / Disconnecting
I've lost two games in events due to the game freezing and disconnecting.
90 votes -
game freeze
playing theros sealed. game froze. claimed connectivity issues. I have gig internet. Cerberus pet still works. opponent just stopped playing. don't want to concede because it will count as a loss.
203 votes -
Failure to time time out
game is failing to time out opponent
52 votes -
No priority after blockers/before combat damage
Had Tymaret, Chosen from Death on the battlefield and my opponent swung with a creature that would be lethal.
I meant to assign blockers (blocking what I could) and activate tymaret before damage was dealt to survive, but as soon as I declared blockers the game proceeded to damage step and I died before getting priority again.9 votes -
Stuck in game won't allow me to play , and then stuck in timeout.
Dropped from game, and when re entered can't play. timer times out but game won't end. last ranking due to this.
61 votes -
Network Error
Network error during tutorial. No recovery.
399 votes -
Lost connection to server twice during draft
I lost connection to server twice during ranked draft. Lost two games because of it. All since new update.
32 votes -
freeze
just freeze ...
32 votes -
Creature with flash can't cast after attack
I had a creature with flash in my hand when the opponent attacked and I had the mana to play it. When the attack started it just immediately resolved to damage step and I lost.
9 votes -
Cannot access store
Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!
537 votes -
daily quest timer reset but no new quest
My daily quest are not showing up when my timer hits 0 and then the timer starts over and there are still no quest available. Also it says I can have 3 daily quest active at once but I only get 1. Closed the game and restarted it thinking that might update my quests but they still were not there.
72 votes -
Game locks when opponent concedes at ranked
Game locks when opponent concedes at ranked.
- The game does not disconect.
- User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
- Cards animation and graphics engine still working.Not the first time that happen. Player concedes inmediatly after played card animation finish.
Always with odd names players. In this case: USBSoundDevice
I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…-
Color Wheel Bug.mp4 9795 KB -
UTC_Log - 01-13-2021 14.41.46.log 223 KB -
MTGA log- Softlocked Conceed.png 183 KB -
Softlocked Conseeded.png 3404 KB -
MTGA log- Softlocked Conceed.png 183 KB -
Softlocked Conseeded.png 3404 KB -
frozen screen.png 3092 KB -
Clipboard04.jpg 509 KB -
Log20201028_130836.log 1839 KB -
Log20200927_224525.log 20 KB -
Capture.PNG 4849 KB -
MTGA 2020-08-25 17-29-17.mp4 40067 KB -
mtgafrozengame.png 4511 KB -
Bug Arena.png 2176 KB -
Log20200518_092726.log 163 KB -
Log20200502_170656.log 11 KB -
Desktop Screenshot 2020.05.02 - 17.05.45.33.png 3386 KB
281 votes -
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Unable to cast instants after blockers declared
Unable to cast instants after declaring blocker
42 votes -
Triggers on the stack resolving before we can respond
I had a Rotting Regisaur in play, and one card in hand, which was a Creature with Flash. When the Regisaur's triggered ability went on the stack, it didn't pass priority to me, and immediately discarded the card I could legally play, before moving to the main phase, with no input from me.
You should always have the possibility to respond to a triggered or activated ability if you have a spell you can cast, or an ability you can activate.
25 votes -
mastery reward
Missing Mastery Pass Rewards
Missing Level 103 and 104 Mastery Pass Rewards.
89 votes -
Match rigged
Can you please fix the absurd bad game system!!!!
It is absurd that with 25 lands i constantly have mana problems!!!
It is absurd that the percentage of games i start drawing is less than 30% every day!!!!!
It is absurd that if i change my deck i immediately face the worst possible opponent!!!
It is absurd that using a deck with more than 60% of winning history i cannot leave platinum tier 4 or 3!!!!Cambada de atrasados!!!!!
30 votes -
Cannot update, unistall, or reinstall
Update doesn't work. Comes back with error message. Tried to unistall and my computer can't find the patch files so I cant uninstall. I can't reinstall either.
14 votes
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