MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10074 results found
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freeze
freeze in draft game
I can't continue this game without concede21 votes -
not gaining rank
Not gaining rank and losing rank when winning! Please fix and replace rank!
143 votes -
Limited rank dropped after winning a constructed match
I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.
32 votes -
Win or Lose my rank goes down.
after the latest update my rank goes down win or lose in ranked play. and in unranked play it does the same thing i lose rank
40 votes -
36 votes
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Color Challenge
I have completed all my quest at Color Challenge, but I dont have some cards and cannot advance. ¿What should I do?
82 votes -
Connection Lost
I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server
104 votes -
Long opponent combo caused my timeout to get used.
An opponent had combo generating lots of card interaction. I checked the resolve all box to get passed it but stupid Arena kept pausing on every triggered ability over a minute. This caused Arena pop-up a timeoout fuse on ME! for an oppponent's combo taking too long.
If someone checks RESOLVE ALL get **** Arena to accelerate the resolution after the first few abilities. No one wants to sit through the same abilities triggering over and over for a minute or more.25 votes -
Server Disconnect
Whenever I try to log in it says I'm disconnected from the server, and when I try to reconnect it won't let me. Do I need to update the game or something?
23 votes -
No Mythic Rare wildcard reward
I just opened a pack which gave a mythic rare wildcard and at the same time I also unlocked the mythic rare pack reward, but I only received one mythic wildcard.
37 votes -
My timeout ropes used up by my opponent's actions
My opponent was running a Mill deck and I had Gaia's Blessings in my deck, so they kept stacking mill triggers and mill triggers. I click "resolve all", but while all the triggers are going, it's MY rope that's burning even though I clicked "resolve all" and it's THEIR triggers taking up all the time.
21 votes -
waiting for server
game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..
My internet and laptop are fine; this is an issue with arena..
Please help
327 votes -
Lands not tapping for mana
Asset errors abound. The tap lands were entering untapped, then in the future they wouldn’t tap for mana at all. The game was lagging and skipping around.
Attached is a photo where the game is asking me to pay one more mana but it will not allow me to tap my temple.
66 votes -
Missing Mastery Pass Rewards
I havn't had lv57 mastery pass reward,an ikoria pack.
48 votes -
Missing Mastery Path Mythic Card Rewards
I do not receive any of the promised Mythic Card rewards when I complete the Mastery pass levels. This happened for level 29, 39, 49, and 56 (my current level). Please fix and provide the cards to my account.
31 votes -
Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game-
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4,654 votes -
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Game crashes constantly on mac
please fix the mac client asap, game crashes constantly upon taking the first action after start up. and also please give us full screen support. honestly it's embarrassing how bad this client performs
20 votes -
Frequent Mac crashes
Mac client won't stop crashing. Happens everyday
60 votes -
inexistent mana
Opponent casted a 6 mana creature on turn 5 without any mana acceleration
25 votes -
crash on mac client
Mac client crashes constantly, at least three times a day
59 votes
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