MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,444 votes

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    4060 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    1,988 votes

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    1841 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Glittering Frost Crashes the game

    While tryin to generate mana out of a land enchanted with Glittering Frost, the options for mana are only presented as "W//W", and the game inmediatly crashes, not letting you take any other actions. I'd like a refund for the event. I'll attach the pertinent log

    777 votes

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    580 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,941 votes

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    843 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Color Challenge incompletable

    When trying to start the last battle of the color challenges, I see "Waiting for The Server..." indefinitely. This is the case for all 5 of the color challenges, and only for the final step. I'm playing on Windows 10, and can find no workaround. I can't seem to progress through the rest of the game before completing these challenges so it seems like a pretty major issue.

    181 votes

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    77 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. "Maximum hand size is 0" / cards not drawn / no library / negative life totals


    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...


    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.


    422 votes

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    331 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Game win registered as loss

    I was playing a game in Theros quick draft and won (my opponent conceded at 8 life). When I returned to the home screen the win was registered as a loss and I was unable to continue my run. I am playing on Mac and have experienced connection issues since the update. Also, I was unable to play cards by clicking and dragging and was only able to play them by double clicking. The actual result I experienced was a game loss. The expected result is a win.

    338 votes

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    26 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    838 votes

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    342 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Could not target player

    I am unable to target a player. Instead the emotes appear.

    I'm not able to explain how to reproduce the bug.

    268 votes

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    179 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ecological Appreciation

    Ecological Appreciation potential bug - I was playing in a Strixhaven Sealed event, and tried to cast Ecological Appreciation for X = 4. I selected the 4 cards, and waited for my opponent to make their choice, but when the card resolved, nothing was added to the board. I had no creatures, my opponent had an elemental token, and Efreet Flamepainter, and maybe one other creature, but nothing with text that should have prevented Ecological Appreciation from working.

    170 votes

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    57 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. 119 votes

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    52 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. magma opus



    1.  Give us the steps to reproduce the bug
      

      The conditions are as follows.
      step 1: Cast Magma opus.
      step 2: Target Frost Trickster an Kelpie Guide to do damage
      step 3: Target Fractal Token to tap.
      step 4: Divide damage to Frost Trickster, and 2 to Kelpie Guide.




    2.  Note which platform you’re using (PC, Mac, Android, or iOS)
      

      PC




    3.  Enter the actual results you’re experiencing
      

      The rope starts to roll, cant do anything anymore.




    4.  Enter the expected results of the feature
      

      Resolve the spell




    5.  Add any relevant screenshots/videos
      

      See attached files



    6. If you found a workaround, please add workaround

    130 votes

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    84 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·