MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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4109 results found
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Deck Building Issue
Is anyone else on IOS having the issue in deckbuilding during a draft where the back button in this screen does not work? You have to cancel deck building (and all current deck building changes) to return to the draft deck.
13 votes -
game freezes on android
the game wont run on android it freezes and I get server error try again later but its running fine on pc this started happening with last update i couldn't report on phone because of freezing
8 votes -
Game crashes mid game
Mobile Android 2026.57.0.5694.1241037
Game appears to halt all user input mid game, causing major delays and game losses. Appears sparattic, but when it occurs, causes the game to become unplayable for the user. Multiple causes for thr crash include: opponent activating the ability of a map token, creatures dying as a state based action due to damage, resolving abilities of class enchantments, etc. When the bug gets triggeted, it ignores all user input and will not resolve the spell or ability on the stack, causing a "timeout" for the user.
If quickly noticed by the user, they may close out the game completely and restart the program. The user can then immediately rejoin the game, however, the game is still ongoing during the restart and is counting against the users "timeout" status.Mobile Android 2026.57.0.5694.1241037
Game appears to halt all user input mid game, causing major delays and game losses. Appears sparattic, but when it occurs, causes the game to become unplayable for the user. Multiple causes for thr crash include: opponent activating the ability of a map token, creatures dying as a state based action due to damage, resolving abilities of class enchantments, etc. When the bug gets triggeted, it ignores all user input and will not resolve the spell or ability on the stack, causing a "timeout" for the user.
If quickly noticed by the user, they may close out…6 votes -
Game freezes constantly on android now
Game freezes up seemingly for no reason constantly now despite me repairing game files twice. Here they are supposed to be resolving their own trigger, and i have no mana and no ability to interact but it states its waiting for me to do something even though i can do absolutely nothing and it then times me out for inactivity.
7 votes -
Games freeze after update 02/24/2026
Hello,
I am reporting a persistent game freeze (soft-lock) occurring on my Poco X6 5G (Android/HyperOS) since the latest update. The game completely freezes whenever I or my opponent activate an artifact or certain spells.
Although the screen freezes, the turn timer continues to run in the background, leading to unfair losses in both Ranked and Play queues. This makes the game unplayable on this device.
I have already attempted the following troubleshooting steps without success:
Performed a clean re-installation of the app.
Cleared the Android System WebView cache and updated it.
Used Xiaomi's Game Turbo to optimize performance and RAM.
Repaired game files (this fixed the issue for only a few matches before it returned).
This appears to be a client-side animation or trigger bug introduced in the recent patch. Please investigate the compatibility with Poco X6/Snapdragon 7s Gen 2 devices.
Thank you.Hello,
I am reporting a persistent game freeze (soft-lock) occurring on my Poco X6 5G (Android/HyperOS) since the latest update. The game completely freezes whenever I or my opponent activate an artifact or certain spells.
Although the screen freezes, the turn timer continues to run in the background, leading to unfair losses in both Ranked and Play queues. This makes the game unplayable on this device.
I have already attempted the following troubleshooting steps without success:
Performed a clean re-installation of the app.
Cleared the Android System WebView cache and updated it.
Used Xiaomi's Game Turbo to optimize performance and…7 votes -
token
Since the most recent update, numerous bugs that completely halt game progression have been widely reported on social media (SNS) and the official bug reporting form. Specifically, the game crashes when trigger stacks resolve, or when tokens are sacrificed or die. Despite these extensive reports, we have received absolutely no response or acknowledgment from your team, leaving players frustrated and helpless.
At present, a wide variety of bugs have been submitted via the bug reporting form, but many of them—objectively speaking—have been left unresolved for years. This makes the bug reporting system appear largely ineffective.
Do you even have any intention of fixing these bugs? Must we, as loyal users, continue silently submitting reports indefinitely, with no improvements in sight?
The bugs introduced by this latest update are extremely severe and demand immediate attention and fixes. Why has there been zero official announcement or communication from Wizards regarding this?
We urge you to address this promptly, provide an update, and roll out a hotfix as soon as possible.
Since the most recent update, numerous bugs that completely halt game progression have been widely reported on social media (SNS) and the official bug reporting form. Specifically, the game crashes when trigger stacks resolve, or when tokens are sacrificed or die. Despite these extensive reports, we have received absolutely no response or acknowledgment from your team, leaving players frustrated and helpless.
At present, a wide variety of bugs have been submitted via the bug reporting form, but many of them—objectively speaking—have been left unresolved for years. This makes the bug reporting system appear largely ineffective.
Do you even have any…
6 votes -
Bugs
Ever since the new update, I can't finish a match, it'll randomly freeze on my opps turn, then the timer will start for me, when time runs out, the screen is frozen. Plz help.
6 votes -
Avatar: TLA Sealed Event - Bug
It wont let me continue on to making my deck when trying to play in the sealed event. I signed up and paid the 2000 gems but now its stuck and theres no button to move fwd with an archetype.
The sealed event still does not work for me. Everything is up to date and it looks just like the photo i sent you. Is there anyway to resign me from sealed on your end to reset it?
13 votes -
nothing works across the world
pay people to monitor and repair the game
11 votes -
game does not progress passed the choose who goes first
Game starts to count down from 30:00 while trying to choose who goes first unable to do anything. Then once it reached 00:00 started to count up
12 votes -
Matchmaking failure
I waited over five minutes and could not get an opponent, and when I entered a match, I could not see my cards.
11 votes -
Can't enter games for long time (cancel after 11+ min) or can't play when entering
I can't suddenly play. Got up to 9/15 wins, but now I either can't join games or when I rarely enter the game I don't either get cards. Or when I get cards, the game is frozen waiting on opponent to decide if to mulligan, even after the timer has expired. Tried ranked and regular alchemy with two decks. Restarted phone. Fixed game files. Checked that I have latest update in Google store.
12 votes -
Online matches not connecting.
Online matches on IOS are freezing at the stage of choosing which player goes first. Tried uninstalling and reinstalling, no change.
12 votes -
Cards not showing in game
Cards do not show up in the game interface, either for myself or my opponent. The playing surface / arena is shown but there are no cards in hand, no library, no graveyard etc. I'm unable to take any actions and the timer visual starts ticking down. I can't even concede the game. When I click concede nothing happens so I have to restart the game and then the match is gone.
10 votes -
MTGA Stalls out when loading a new match and when the timer runs out completely.
Just got back on to finish wins for the day. Joined the Starter Deck league with WG (which worked earlier today).
When loading into a new game it doesn't show any 'my/opponent's turn' UI, it just stalls out until timer starts then runs out and then stalls there too. Exited the first try, entered a second, where "Waiting for Opponent" started almost immediately when it usually only starts when I'm matched up with someone. ~10 secs later I'm matched up, but the same thing happens. Currently still there with stalled timer (pic 4).
Pics supplied, 3 of the first and 1 of the second.
Just got back on to finish wins for the day. Joined the Starter Deck league with WG (which worked earlier today).
When loading into a new game it doesn't show any 'my/opponent's turn' UI, it just stalls out until timer starts then runs out and then stalls there too. Exited the first try, entered a second, where "Waiting for Opponent" started almost immediately when it usually only starts when I'm matched up with someone. ~10 secs later I'm matched up, but the same thing happens. Currently still there with stalled timer (pic 4).
Pics supplied, 3 of the first and…
12 votes -
7 votes
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Priority glitch/stall,
As of the latest update, when playing on Android, there will any variety of effects that will proc priority. You see the yellow aura around the opponents HP, signaling priority. I wait and wait, but then the yellow timeout counter pops up. So it's their priority, but I'm the one timing out? I know it's not my service. I might say it's some form of hack/cheat by the other player, but I've been playing for a few months and this issue has only just popped up since the last update. I didn't think to screenshot this secondary issue at the time, and ultimately it's minor, but when I went into edit my decks the decks' avatars were reset to that white cat warrior creature with the pendulum glaive (starting base avatar). Again, minor, but in conjunction with the other issue this game is glitching out hardcore. Ok, this is getting insane, as I'm trying to submit this bug report intermittently it'll make my report go away and show the list of other reports/suggestions. Thankfully, when I tap on post new idea it brings up my report and all I've typed remains; this has happened 4 times trying to make this one report. What is happening? I know wizards of the coast is incompetent what with Dungeons and Dragons 5.5 edition (neutering monks, thinking you buffed rangers but only slightly, barbarian's rage? what in the heck, almost completely taking away damage resistance/immunities, the entirety of character creation, and the list of trash changes go on but I think I've made my point. Literally the only thing worth anything in 5.5 are the secondary effects to weapons, but if I'm being honest, it's broken: basic non-multiclass rogues become irrefutably god-teir bonk characters given the short bow and short sword, vex property, nearly ensuring sneak attack every turn), but the incompetence is bleeding into mtg arena and the webpage to report mtg arena bugs... Do better wizards. Oh my god! It did the last complaint again as I was uploading the screenshot of the first complaint! Wizards of the coast is run by toddlers with railroad spikes in their frontal lobe! Jesus!
As of the latest update, when playing on Android, there will any variety of effects that will proc priority. You see the yellow aura around the opponents HP, signaling priority. I wait and wait, but then the yellow timeout counter pops up. So it's their priority, but I'm the one timing out? I know it's not my service. I might say it's some form of hack/cheat by the other player, but I've been playing for a few months and this issue has only just popped up since the last update. I didn't think to screenshot this secondary issue at the…
8 votes -
Game Freezes
Game freezes frequently! Causing me to lose my matches! The two most recent times froze during combat in my turn. Both when an opponent’s token creature blocked and died. It froze right when the token died. I’m using Sauron, the dark lord commander in my brawl deck, playing on IPhone. When I first noticed the trend my 1/1 orc army was blocked by a 1/1 other token creature my opponent controlled. They both hit eachother then the game froze without resolving combat. At least that’s what my screen showed. My turn eventually timed out and I lose the game.
8 votes -
Freeze
Game freezing at random times and awarding me the loss.
Has happened 3 times on different days now8 votes -
My games on mtgarena are freezing
My arena games are freezing up third day in a row
7 votes
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