MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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540 results found
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App crashing in iOS when card is returned to hand
I’m playing on iOS on an iPhone. Every single time a card is returned to my hand or my opponent’s hand from the battlefield, the app crashes and I return to my phone Home Screen. The app also crashes every time I activate Prime Speaker Vannifar’s ability to search my library.
6 votes -
continual freezes during gameplay
My arena client continually freezes during gameplay and eventually crashes out with windows error.
It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.
278 votes -
Game crashes after opening pack
Game crashes after I open a pack and hit continue. If I switch to a different tab it works fine. But if I hit continue or next to the card to move to another pack it crashes. ALSO WHY IS IT SO HARD TO REPORT A ******* BUG. THIS IS RIDICULOUS. ALL THSES STEPS JUST TO HAVE YOU IGNORE THE ISSUES.
4 votes -
Game crashed after start, then 700mb update needed while restarting
After starting a new match the game crashed then, whilst restarting, I had to login again and was forced to do a 700mb update.
Nowhere in the previous match was I asked to do this update and I had only been online for about 60 mins.
I had just bought new gems to play draft and to be forced a lose to a game crash so sokn is extremely frustrating. How does Wizards go about compensating players for their losses in situations like this?
I was playing on mobile (Samsung S52)
1 vote -
mac crashes
I am surprized by number of reported bugs for Mac but I think my issue not yet reported.
Yes, I had some performance issues or screen clipping issues but generally I was happy with Mac experience.
Today it started crashing right after loading screen. So it is not like other users say once a day or after a game session.
I cannot access game at all right now.
I tried removing game data and redounloading client from Epic, nothing changed.
4 votes -
Connection error
I finished the tutorial, but the game crash for a connection error, but I'm playing with my wi-fi who is excelent. Please help me
1 vote -
Mobile App Crashes Every Time Tifa's Limit Break is Played
Every time I play Tifa's Limit Break (instant) -- doesnt matter whose turn its on, it crashes right when I drag it over to the playing field (before I can select which option/ how much mana to play). Has happened at least 7 times within the last two weeks. When I restart the app and get back into the match and try again to play it, the app will crash again. I have not found a work around. I am going to have to remove this card from my deck in order to continue to play MTGA. Please fix…
1 vote -
recurring game crashes on mobile after last update
After the latest update, the game crashes after a few minutes of playing on mobile, automatically closing the app.
5 votes -
Bug - Need more processing power for duels. - Bug!
A mix of Extravagant Replication and Doubling Season, especially with Elspeth? Causes a lot of creation of tokens.
This is fine and works as intended, however once the number of tokens gets high, the matches often crash and/or start running slow. Multiple duels I've had end in "GreError" now, because there are just too many interactions for the limited processing power you provide per match.
3 votes -
App crashes when playing cards since update 2 days ago.
After the new EOE update 2 days ago, as soon as I go to play a card the app crashes. I play on my android phone. I went through your basic troubleshooting steps already and nothing changes.
6 votes -
My draft lagged and arena crashed
Arena crashed during draft and i couldnt log in again, constantly reciving the connection lost...
Even tho i have internet access4 votes -
Game crashed during quick draft match
Game crashed on cell phone during a quick draft match. I was unable to restart the app in time, I coud not even log in.
4 votes -
alchemy historic changes
This change for historic is outrageous. Why should the historic card pool be nerfed for this fancy new separate standard mode?
This change is just plain stupid and kills mtga for me.
No new changes to the client for years, no introduction of existing table top modes. The client crashes at random times since 2 or 3 patches ago.It would be far better to clean up your mess before expanding onto it and dragging the only worthwhile thing for me down with it.
I' am currently considering dropping mtga all together when alchemy goes live
225 votes -
Crashes
After this last update the game constantly crashes and is now unplayable. I am playing on android. If I sit and wait for the home screen to actually load, which is very long and maybe even after several restarts, then everything lags and does not move fluidly. I will click to start a match and the screen will freeze for about 45 seconds and then I get a pop-up that says unable to start match. Deleted and reinstalled app. Then would not even load past the initializing load page.
3 votes -
Game crashed and I cannot reopen it.
The game crashed during my draft game. I am now getting the following error message "an error occured. Please restart or exit the application". The options check status, reconnect or exit. Reconnecting produces the same error message as does exiting and restarting the game. I cannot add the log as I cant open the game to capture it.
6 votes -
Valley rally
Casting Valley Rally on IOS causes the game to crash.
Game was brawl, card wouldn’t go to the gift mode selection.
Iphone 15, ios 26, game ver 2025.52.40.1 vote -
"Waiting for server..."
In every game, the game crashes and gets the message "Waiting for server..." and nothing else happens until I close the game
30 votes -
Heliod, Sun Crowned is crashing my game.
Whenever I cast Heliod, Sun Crowned it crashes my game as it enters the field. This also happens when my opponent will play Heliod.
4 votes -
Bug serveur boutique
Le jeu crash à chaque fois que j'essaie d'accéder à la boutique ou aux boosters récupérés.
Le chargement se lance mais crashe ensuite.
J'ai réinstallé plusieurs fois le jeu mais le bug persiste.
Merci de votre aide.1 vote -
omniscience with terra and doubling season 1 billion doubling seasons crashing game wont relog in
i played an infinite combo player and the game allowed him to create over a billion token copies of doubling season with terra and a billion omniscience copies. it crashed my game on ipad and i couldnt log back in because the game would crash once it tried to recreate the game state. i dont think this is just my device. i think the game instance was also frozen. there should be a limit to the number of instances of one permanent or spell that should be chosen instead of the game trying to generate literally over a billion…
1 vote
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