MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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482 results found
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EoE quick draft lag and freeze
Very disappointed. EoE quick draft had lag, freeze, and crashed. Resulted in missed steps, triggers, and misplays... unfortunate, is there a refund process?
2 votes -
Draw Engine reading deck wrong
I've had an account since the beta testing, and in the last few months I've had extremely statistically inaccurate game play. I mostly do drafts nowadays, and don't find this issue with any constructed or brawl game play, so I am curious why it specifically happens in draft rooms.
Almost every time I play a spell that moves a card from my library to my graveyard directly, or have a draw and discard effect where a single instance puts a card into my hand, and then a card into the graveyard, my deck becomes... stacked? I've had multiple instances where…
1 vote -
Deterministic infinite loop with Ashaya and Mythweaver Poq should end in a draw
Probably already out there, but adding more to it.
Steps to reproduce: Have Ashaya, Soul of the Wild on the board and play Mythweaver Poq
Platform: PC
Result: A duplicate Poq is spawned, triggering landfall effects including its own (not the original one's because it's a "once" trigger) one before being evicted as a Legendary duplicate. And it goes on forever since it's not a "may" effect, even after both players' decision timers run out; and my game crashed, don't know about the opponents'.
Expected result: Game drawn.
Workaround: Detect it and draw the game? Since it's a two-card…
4 votes -
quick draft dissapeared
My quick draft dissapeared, i was starting a game, then my game crashed, after that i had an update, after finishing the update my quick draft dissapeared
2 votes -
Scute swarm
Scute swarm token generation wasn't showing the correct amount of tokens and capped at what it showed at around the screenshot below. After this my game slowed down progressively more and more and timeout was being shown for me as he was playing lands and generating more scute swarm. Made my phone very hot and made my music player stop and eventually crashed my game.
3 votes -
VERY URGENT CONNECTION ISSUE
The same problem as always. The match suddenly crashes WITHOUT ANY REASON, because I have a 5G connection and I haven't any problem with ALL other apps. This time "Waiting for the server" is currently lasting for a very long time and the app seems not capable of reestablishing connection. PLEASE SOLVE THE PROBLEM! Do you hear us? Do you care about the game problems?
3 votes -
mythweaver
Mythweaver Poq plus Ashaya, Soul of the Wild creates an infinite loop wherein the two cards see each other and crashes the game without any interaction from the players
2 votes -
help redirect bug
Oh yeah.... so when trying to report a bug... it continually redirects... that's fun. Especially after the client crashed and then bugged... and then several bugs for sign-in etgc...
2 votes -
Mac app completely broken, doesn't open
The mac app is completely broken after most recent update. It gets to loading the card database and then crashes out.
I've tried uninstalling and reinstalling and still get the same issue.
2 votes -
My season rewards were not received
My season rewards were not received, I am still in Mythic, which took me much suffering, now earlier this evening july 29th I opened the egg in my arena in pc, then the game crashed, not only I was not able to see beyond the first page, I never knew what actually was given, then My rank is still mythic and I only got the 3 auto packs, no 5 packs from mythic rewards given.. please help me.
3 votes -
Unable to play on the android app.
The app crashes every time I try to play a match. The only way around this is to select recently played to play a match. Still can't select a deck, I have to use the last one before the bug
2 votes -
Iroh, Grand Lotus does not work with Gran-Gran
When casting spells with Iroh, Grand Lotus, cost reduction is not correctly applied. I had Gran-Gran with exactly three lessons in the graveyard, which means I should be able to cast them (at least the first one) for their flashback cost for 0. MTGA removes the spell from the graveyard before the mana cost is paid, which turns off Gran-Gran's cost reduction, making the spell cost 1, and returning it to the graveyard. Perhaps not coincidentally, the client crashed after the game ended.
3 votes -
Sabotender
Whenever I have sabotender and play a land, my game crashes and forces me to essentially forfeit the match, it's rather frustrating as instead of actually being able to act and take advantage of sabotender. I just lose.
2 votes -
Lost EoE Packs
I loaded onto MTG Arena and claimed my free EoE packs (3 of them). I also spent 2600 gold to purchase 2 more packs. When attempting to open them, the game kept crashing (about 3 times) and when I eventually got back in, the packs were gone.
I've checked my recent EoE cards, I've reset the app (Steam and iOS), and I've checked the store and they are not anywhere to be found.
Please can you get these packs back out to us...
3 votes -
Game crahes
Game crashes on android
1 vote -
Nova
Client crashes everytime I try to cast nova hellkite. Check the logs since update. I've attempted to cast it with 3 or 5 mana available and it crashes
1 vote -
Arena starts a new game instead of rejoining the existing game after very short disconnect.
All of a sudden, during a draft game, Arena took me to the reconnect screen.
The game reconnected after a few seconds, maybe 5 seconds or so, and returned me to the Draft screen.
I assumed my game should still exist, since I had been disconnected for such a short time. If the game no longer existed, that would also be a bug, as the game is ending too soon after a disconnect.On the Draft screen, I pressed "Play" as soon as possible to reconnect to my game.
Instead of reconnecting, a new game started. After the second game…2 votes -
Ajani, Sleeper Agent and Tamiyo field researcher
Whenever I play Ajani, Sleeper Agent or Tamiyo field researcher the game crashes.
This only happens on the app and I am using an Android device.
Please help, as soon as these cards are played the whole thing crashes and then the game can't be re-opened for at least 5 minutes or else it crashes again.1 vote -
Sokka's Haiku unable to cast during Omniscience Quick Draft Event
Sokka's Haiku was unable to counter Crashing Wave in the Omniscience Quick Draft. The card did not highlight to indicate it was a "potential" instant-speed response but other cards did highlight. I tried to drag it out anyway and it would not cast the spell.
2 votes -
Long river pull
Attempting to cast Long River Pull on IOS crashes the game, attempting to relaunch and rejoin the match only results in further crashes. Seems to be the result of a visual effect.
1 vote
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