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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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539 results found

  1. Mobile client crashes on iphone when opponent plays marang river regent

    Subject says it all. Opponent played marang river regent against me three times. Mobile client on iphone. Was able to restart game in time all three times but frustrating. Not sure how to submit log files. Feel free to email

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Keep getting disconnected on mobile even with full 5G+ signal. Frequently happening since latest patch.

    Keep getting randomly disconnected since last patch on mobile. On top of that I still am unable to rejoin games if disconnected whether to the home screen on mobile or if the app crashes and I immediately reload into the app. It's been months now.

    3 votes

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  3. Game Lagging/Crashing (possibly) Because of Infinitely Spawning +1/+1 counter tokens

    1. How to Produce the Bug: Put a +1/+1 counter on any creature

    2. Platform: PC

    3. When a +1/+1 is put onto a creature, it makes an infinite amount of them, which lags the game to the point of it being unplayable.

    4. When I put a +1/+1, it doesn't lag the game horrifically.

    5. No workaround possible

    1 vote

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  4. arena kick me out of the event

    Arena kick me out of the event play in qualifier (bo3) at 22.30. I win the first match. I start the second and lose the first game; I win the second game by opponent's concession but meanwhile arena server crashes. Arena return to tournament page without play the third game and without results of the match. Now I'm not anymore in the event.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  5. Can't do anything beyond initial screen

    When entering the game at first everything is fine, but the second anything else is clicked on (decks, play, store, etc) the game crashes and lags, often showing a black screen or getting stuck on the loading screen. In the rare case that it does load, the lag is so bad that nothing can actually be pressed, so the game is completely unplayable. (On Mac)

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Arena

    During an Edge of Eternity draft, while playing against an opponent, the program suddenly shuts down and I get returned to Windows. Restarting Arena doesn’t allow me to reconnect to the opponent because the program crashes again. Only restarting the computer lets me get back into the program, but by then the game is already marked as LOST. This situation has happened twice.

    2 votes

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  7. Mac desktop is playable again, Vivi Ornitier not banned yet?!

    Good news. After uninstalling Arena and taking 6 weeks off, I re-installed Arena on Mac (macOS Sonoma 14.3 (23D56)) and haven't experienced the same litany of networking, crashes, and dead-queue issues.

    Bad news. I'm still getting this (see screenshot) false-queuing (?) error approximately once/hour, though the client immediately continues as if it never happened.

    Badder news. Vivi Ornitier still isn't banned despite continued extreme format warping in all legal play.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Iroh, Grand Lotus does not work with Gran-Gran

    When casting spells with Iroh, Grand Lotus, cost reduction is not correctly applied. I had Gran-Gran with exactly three lessons in the graveyard, which means I should be able to cast them (at least the first one) for their flashback cost for 0. MTGA removes the spell from the graveyard before the mana cost is paid, which turns off Gran-Gran's cost reduction, making the spell cost 1, and returning it to the graveyard. Perhaps not coincidentally, the client crashed after the game ended.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. Arena starts a new game instead of rejoining the existing game after very short disconnect.

    All of a sudden, during a draft game, Arena took me to the reconnect screen.
    The game reconnected after a few seconds, maybe 5 seconds or so, and returned me to the Draft screen.
    I assumed my game should still exist, since I had been disconnected for such a short time. If the game no longer existed, that would also be a bug, as the game is ending too soon after a disconnect.

    On the Draft screen, I pressed "Play" as soon as possible to reconnect to my game.
    Instead of reconnecting, a new game started. After the second game…

    2 votes

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  10. Unable to check Color Challenge deck

    Whenever I attempt to check the deck for a Color Challenge, I get stuck on a loading screen that says "Waiting for the Server...", which forces me to restart the game. This occurs on both my PC and my iPhone. I note that I have already completed all of the Color Challenges previously, I believe years ago. This appears to be the same bug as the one reported here: https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/50631491-bug-game-crashes-when-selecting-deck-in-color-ch

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Game crahes

    Game crashes on android

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  12. Nova

    Client crashes everytime I try to cast nova hellkite. Check the logs since update. I've attempted to cast it with 3 or 5 mana available and it crashes

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. Missing edge of eternities packs and renewal

    due to the huge player surge at the time of release on Arena I was experiencing a lot of lag and failed to get the first half of my Renewal Egg bonus. I relaunched the client a few times afterwards and failed to connect to servers multiple times, but eventually was about to access the shop and my pack. I was opening pack individually and experiencing large spikes in latency while trying to sift through my pulls. Eventually I decided to start opening them 10 at a time to expedite the process, but with my last 10 packs the client…

    2 votes

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  14. Long river pull

    Attempting to cast Long River Pull on IOS crashes the game, attempting to relaunch and rejoin the match only results in further crashes. Seems to be the result of a visual effect.

    1 vote

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  15. mastery locked out during event

    ok ive played a bunch of drafts now and i see a pattern, i am recieving no mana, none in up to 10 draws every 4th match, evrry one i have played, i have lost 3 due to this issue, 3rd win match, usually 4th match, every time, even if the algorithm isnt doing it, i dont see how with 1 in 2 card being lands i can go 7 draws with nothing, just what i start with, its wouldnt beso confusing execptevery on of those match it seems to ramp the opponent lands, leaving them with 6 turn 5…

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  16. Card Asset Load Failure

    My opponent played a room card (Walk-In Closet/Forgotten Cellar) which caused the UI/graphics of the board to completely crash. This card started it and afterwards I was able to right click it to show the card which had a big red caution sign on it.

    After this card was played, every card played afterwards just endlessly stacked on top of one another on the righthand side that shows the cards played.

    I was unable to interact with the battlefield at all. My hand seemed unaffected, and I was still able to play cards. I was still able to "All…

    2 votes

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  17. 1 vote

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  18. Raal Conniving Infiltrator

    Bug

    When playing MTG Arena on Android, the app crashed when Raal, Conniving Infiltrator is played. This happened in two separate matches in the same event.

    When the mana cost is paid, the icon on the card appears, the app freezes, and then, crashes.

    This caused multiple losses in the event.

    1 vote

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  19. Omenpaths draft disappear

    Same issue as boys down here. Event crashed while deck building.

    1 vote

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  20. bug

    Game crashed multiple times on starting new game when doing a quick draft event. Couldn't get past the waiting for opponent screen, you hear the game start sound and the game crashed. Happened about 5 times. Then it was just registered as a loss.

    1 vote

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