MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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wrong card rewards
I am getting edge of eternities cards as play rewards, even though I've collected the entire set in full!
2 votes -
Quest "Play 3 Quick draft" not working with quick draft from FF
Played 10+ game of quick draft for the quest "play 3 quick draft" with 1000 gold to win and unlocking next quests, doesn't work at all (no progress no matter how many game played , won or not)
I'd love to be able to win rewards to unlock cards to play other formats without paying but with bugs like that it's so annoying, it's just wasting my time...
5 votes -
Wrong event rewards
I got disconnected from a draft game, took a screenshot of the screen where you can see that I’m 3-1 and was unable to reconnect, then after a little while the screen updated to 3-2 without the game finishing
1 vote -
1 vote
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Arena Anthology 3 Card Styles appears as Regular Cards
Hi, this started not too long ago but it looks like the card style pack stopped working for most of the AA3 cards. It shows I have the style, but the style version and the normal version show as identical now like in the pictures. This shows both in the collection/deckbuilder and in-game. I've reinstalled the game, repaired files in settings, and I even tried on another computer with the same result. I was referred to a year old post on the subject when I reported it through wotc arena support, which has confused me greatly because there are newer…
4 votes -
Found a card in a pack that is not yet in the game
Today i found in a final fantasy pack the clive rosfield full art card.
But when i checked my collection it wasn't there . I searched online and i found out the card is not yet in the game.
would you mind check the logs of my account to make it sure. The account name is grimm and its gode is #535041 vote -
Fix Event Matching Algorithm
How does event matching work? Do you have to pay more to get more even matching? To get the algorithm to work in your favor? Because when I play ranked or unranked games with decks I've worked out most of the problems can average 50% or higher in wins. Yet when I switch and try any form of events where you have to pay in to play, I am at 3/33. If the events are going to be that much harder o should be spending anything to get in them, and if I do I should be playing the same…
2 votes -
Fix the shuffler number 9
Running a deck during a standard event, use 18 lands 21 creatures, 21 non creatues. both of my starting hands, i mulliganed 1x, had 1 cavern of souls and 1 shivan reef. i only run 2 caverns and 4 reefs. Odds of that happening are astronomically low, only lost because shufler ****** me once again, we came to play magic not bend over. This is the third loss during this standard event i lost solely due to shuffler cheating for the opponent. fix this ****, give rewards for cheating.
5 votes -
Play a fixed number of games for Pick 2 Draft
Re: https://magic.wizards.com/en/news/mtg-arena/through-the-omenpaths-card-and-event-updates
Rather than 'max 2 losses; max 4 wins', make the pick 2 events 'play 5 games', with 3-2 rewarding close to the entry fee.
4 votes -
Unable to Login - Server Error
The app loads through “checking for active matches” but eventually times out and displays “Unable to Login” message. This was repeated on a Samsung Galaxy and Google Pixel Pro Fold. Opening the app on an iPad Pro initially displayed “waiting for server” followed by “Error: error updating data,” but after restarting the app displayed “Network Error” and then “Unable to Login” after attempting to reconnect.
I was able to login very briefly circa 8:45am PST and opened the July Renewal Egg to collect the rewards before being logged off.
Issue began circa 9:00am PST on 29 Jul, 2025.
5 votes -
cannot buy pre release bundle
I dont know if this the correct spot to share this, your bug report page is not clear. I am trying to buy the pre-release bundle for Last Airbender, the one with 50 packs etc and I am unable to do it.
I click the price
I enter my card details
I get an error page that you couldnt follow the link, return to arena.
I restart the app, try again I get the same. I restart pc try again I get the same.
I used a different card I get a spinning circle, probably trying to access my card…1 vote -
Can't buy adventurer's pack. Looks like the buy button is programmed as cancel.
Went to buy the adventurer's pack, and the button doesn't work. Instead of taking me to the steam store buy spiel, it does the same as the button next to it which is cancel. Buy button doesn't buy, just cancels.
Can I get a free deck or something for finding this? Thanks love you
1 vote -
Premier draft disappear
Around 20 minutes ago I joined Premier Draft Omenpath. After selecting cards and winning 2 games I don't see it anymore. There was no message, no rewards given. It simply disappeared from game so I lost my coins to enter it
4 votes -
midweek magic lands
I was playing midweek magic jump in today, and I pulled a Toph pack that was supposedly WG and another pack that was mono-G, but when I looked at my cards, there was only one card with any white costs, and it was a hybrid WG cost. So, I have no actual use for white mana, but the system still gave me half of my lands as plains and dual lands. This pack should be updated so that it does not default to a two-color mana base please. Thank you!
3 votes -
Brawl Pack - For new players
Hi Team,
I created a new account for MTGA and this time I didn't get a Brawl Deck- For new players.
It did for every other account, after some progression I get a Brawl Deck using which I could complete the Brawl progression.1 vote -
Did not receive 'Edge of Eternities Mastery (Orbs) rewards;' "Adagia, Windswept Bastion"
Summary
I reached level 5 of the 'Edge of Eternities Master' and received an Orb (see image - MasteryLevelOrbReceived). I purchased the Mythic Rare Land, 'Adagia, Windswept Bastion' (see image - MissingAdagiaWindsweptBastionMastery) and (see image - MissingAdagiaWindsweptBastion_Inventory).
Repro Step
1. Reach level 5 of the 'Edge of Eternities Master' and received an Orb.
2. Access the 'Edge of Eternities Mastery' screen/"battle pass" and click 'Spend Orbs'
3. Scroll to and purchase 'Adagia, Windswept Bastion'
-> Notice it will disappear form the options on the 'Edge of Eternities Mastery Emporium'
4.…2 votes -
Why is this so bad??
I've just logged in after being gone for a year and everything is almost unplayable. Wtf happened. I had to open some boosters and they opened the whole pack at one time so I couldn't read each card. This is a much worse situation than reading them one at a time where I can actually read them, and ruins the anticipation of opening packs. Take a hint from the Pokemon TCG app. Then I went to do a draft and there was no way to add lands to my deck?? Useless and terrible. Then when playing a game in…
1 vote -
Mastery rewards not coming through
So I just hit lvl 52 but didn't get a uncommon wildcard I also didn't get the mythics from lvls 47 or 49
1 vote -
BUG in ARENA DIRECT
I just got "lost" in Arena direct for 5000 Gems!!!!! approximately 35 USD!!!!!!!!! I had a good pool, was playing game no 3 (I was 1-1) and suddenly the game stopped like it was refreshing or some issue with the connection (internet was working fine). It logged back and I was out of the game so I immediately clicked play (I assumed I will be back in the game I was winning). Turned out I started a new game with different opponent. After a long battle I won. Got back to lobby and somehow I was 2-2!!!!!!!!!!!! I clicked claim…
2 votes -
Lorwyn: First Light arena rewards
I've bought "Lorwyn: First Light" on the D&D beyond site and i can't receive my card sleeves in mtga...
1 vote
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