MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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2506 results found
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Rank goes down no matter what
Since the July season start, I was placed into rank #99 mythic due to my account being affected by the previous issue from June. Now, probably 90% of the time, when I win a match, my rank goes down.
I figured this was due to some start of season MMR shenanigans, since I was playing against mostly platinum players on day 1 and 2 due to everyone else's rank being properly reset, or perhaps it was the occasional mythic ladder thing where someone else passed you during your game so it appears as if your rank went down. Although, my most recent game I played against rank #134 or so while I was rank #932. I won the match 2-0, and lost 74 ranks.
This has been consistent regardless of who I play against. Occasionally when I win I gain a few ranks, usually between 1 and 5, but mostly I just lose points, even if it's only a few at a time.
Hoping this gets fixed because being punished for winning isn't very fun.
I attached my game log if that helps at all.
Since the July season start, I was placed into rank #99 mythic due to my account being affected by the previous issue from June. Now, probably 90% of the time, when I win a match, my rank goes down.
I figured this was due to some start of season MMR shenanigans, since I was playing against mostly platinum players on day 1 and 2 due to everyone else's rank being properly reset, or perhaps it was the occasional mythic ladder thing where someone else passed you during your game so it appears as if your rank went down. Although, my…
2 votes -
Captain Mar-Vell, Space Born
Captain Mar-Vell does not gaing the ability to be cast with flash after opponent casts a spell in draft. Has cost me two games in draft so far
2 votes -
The cards were placed in the wrong places
I was using the phone app. In a draft my lands were placed on my opponent's side, my opponent's pet was in the middle, and both of our creature cards were stacked in the middle
3 votes -
decks with 200 cards
i feel like the game smoothing is unstable when playing against players using over 60 cards. the amount of land and the balance of the decks tend to force feed the opposing player lands or non land cards based on the opponent having so many land or so many creatures/noncreatures when they are using a lot of cards. i feel like there should be a way to limit the amount of cards players can play or change the way that the game smoothing works when there are people playing too many cards. game smoothing also makes these decks playable when under normal circumstances a 200 card deck is way more likely to get land screwed, nonland card screwed.
i feel like the game smoothing is unstable when playing against players using over 60 cards. the amount of land and the balance of the decks tend to force feed the opposing player lands or non land cards based on the opponent having so many land or so many creatures/noncreatures when they are using a lot of cards. i feel like there should be a way to limit the amount of cards players can play or change the way that the game smoothing works when there are people playing too many cards. game smoothing also makes these decks playable when…
1 vote -
Cant pick mono colour deck in jump tournament but offers mono deck choice
When picking , if you pick a mono deck you cant play or repick
3 votes -
bug
I am attempting to report a bug in competitive brawl. The format of the 'Report a Bug' page is poorly designed, unclear, or not serving its stated purpose because there is no clear means to report a bug on the page.
Kefka Court Mage (Bl, Bk, Rd) as commander cast Wolverine as a creature (Rd,Gr) which is outside of his color affinity.3 votes -
Moonstone, Harsh Mistress does not triggers on connive
- Have Moonstone, Harsh Mistress in the graveyard. Play connive ability and discard a card. Moonstone ability won't trigger
- Windows 11 and MacOS
- Nothing happens - Moonstone won't allow mi to exile it.
- I should be able to exile Moonstone so I could later play it from exile
- None avilable 6 No workaround
1 vote -
Connection desync and client hard-lock during Ranked Match
Hello,
I am reporting a technical issue encountered
during a ranked match.Opponent's Username: wickedtrips
Steps to Reproduce / Description:
The match started and progressed normally during the early turns. Once I gained the upper hand in the game, the client began experiencing severe latency and slowdowns. At this point, the opponent started spamming emotes, including "I can do this all day." It is unclear if this was out of frustration due to the slowdown (as it might have looked like I was roping from their perspective) or if they intentionally triggered the connection issue. On my turn, the game became unresponsive, repeatedly showing the "Waiting for Server" prompt. My local connection was verified stable during the event (310 Mbps, 14ms latency). I closed the game client to attempt a reconnection. Upon restarting, the client stuck on a persistent black screen without any server prompts, preventing re-entry. Normal login was only restored after the match concluded on the server side (presumably after timing out).Additional Notes:
I suspect this disruption might have been an event
triggered or forced by the opponent, but I cannot
confirm it. Please review the logs to verify if
this was a standard server desync or a potential
exploit.Expected Result:
The client should remain stable and reconnect
normally to the match instance without freezing or
locking the user out.Actual Result:
The client experienced an unrecoverable desync
mid-game, resulting in a black screen upon restart
and a match loss due to timeout.I have attached the corresponding game log file
captured during the initial state of the issue
for further diagnostics.Thank you.
Hello,
I am reporting a technical issue encountered
during a ranked match.Opponent's Username: wickedtrips
Steps to Reproduce / Description:
…The match started and progressed normally during the early turns. Once I gained the upper hand in the game, the client began experiencing severe latency and slowdowns. At this point, the opponent started spamming emotes, including "I can do this all day." It is unclear if this was out of frustration due to the slowdown (as it might have looked like I was roping from their perspective) or if they intentionally triggered the connection issue. On my turn, the game2 votes -
ジャンプイン
再度この現象に陥りました。
ジャンプインにて同色のパックを選ぶと発生するようなので早急に対処してほしいです。
一ユーザーとしてはこのような現象が発生することは望んでませんしプレイの機会を損なうので早めの修正をお願いしたいです。3 votes -
Collection status/First/New cards
My collection is very close to one each of every card except the latest sets and maybe some rsres.going back a little further so I strategically get packs so I'm maxing my chances of getting first cards. Opening a mythic strip haven pack I got an uncommon from a few sets ago that said first or new I can't remember. I knew that wasn't possible because I had all.commons and uncommon. I checked that specific card in my collection and I had FOUR already. Today it.happened again, it.said Zombify wad first, checked and I had 4. It's probably keeping me from getting gems I was due for.duplicates. I would make sure ALL cards had a "set" filter, I feel like that can't help and as this seems like an issue others.are.experiencing, we are due some compensation. I play for an hour or two everyday to keep the free packs while Im having fun and getting free packs.
My collection is very close to one each of every card except the latest sets and maybe some rsres.going back a little further so I strategically get packs so I'm maxing my chances of getting first cards. Opening a mythic strip haven pack I got an uncommon from a few sets ago that said first or new I can't remember. I knew that wasn't possible because I had all.commons and uncommon. I checked that specific card in my collection and I had FOUR already. Today it.happened again, it.said Zombify wad first, checked and I had 4. It's probably keeping me…
3 votes -
Rank Season Error error
I claimed the Mythic-level season constructed rewards from my inbox, but I received 10 unlabeled Arena packs (blue with the MTGA logo on them). When I tried to open them, an error message appeared without text. When I closed the error message, all the packs disappeared. I've attached a log.
PC Version 2026.60.20.13317.1292624
3 votes -
Could activate power up withour paying the extra mana
I had ninja of the hand enter and then when i activated the power up it did not tap an additional two mana to pay for the rest of the cost.
Then to see if i could do it again in the same turn i cast serpent specialist and there i could also activate the power up ability without paying any additional mana.
It seemed like the mana cost of the power up ability as reduced to free instead of only only being reduced by the creatures mana cost.I am on pc with version 2026.60.20.13374.1294424
3 votes -
End of Season Reward and Rank Reset
I play on IOS. Received an error season message in my messages with 10 packs for a reward based of mythic rankings. The packs were blank and I when I opened them they just disappeared.
3 votes -
3 votes
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ジャンプイン
マーベルのジャンプインにて発生
2つ目のパックを選んだ後に発生し、選んだことにならず進行不可になりました
1000ゴールドも支払ったまま且つ1つ目のパックのカードも貰えず、棄権もすることもできない状態になりました。
PCにてプレイし発生し、androidで起動し同じようにプレイしても同じ状態のままで進行ができませんでした。
欲しいカードがあるのにこれではままならない3 votes -
ジャンプインが始められない、終われない。
ジャンプインで２パック目を選択すると、読込みが入るが、
ホーム画面に戻るだけ。
再開すると、「１つを選んでください」と表示されるが、
選択肢となるパックが表示されない。（添付画像）
やり直すこともできない。3 votes -
ジャンプインが始められない、終われない。
ジャンプインで２パック目を選択すると、読込みが入るが、
ホーム画面に戻るだけ。
再開すると、「１つを選んでください」と表示されるが、
選択肢となるパックが表示されない。（添付画像）
やり直すこともできない。3 votes -
Bug blocks me from picking 2nd pack for "Junp Into" event
With the Jump into Marvel event, I picked Street Level Villains and then tried to pick Masters of Evil but was returned to the main menu insteadb(possible misclick in Mobile). After, if I go back to the event I see the "choose packs" button but then there are no packs I can select.
Meaning I can't play or select a pack and am blocked from playing the event any further (as well as out the gold entry fee)
2 votes -
card theifed
I went to open my new packs for my ranked. then i got an error and all 4 disappeared. no cards no gold please advise course of action.
3 votes -
marvel
I opened the game and entered the “Jump In Marvel” event. After selecting the cards/decks to play, the game bugged. The screen froze on the selected cards, and I was unable to continue or confirm my selection.
Platform: PC / Steam
The game gets stuck on the card selection screen and does not allow me to proceed. I tried closing and reopening the game, but the issue persists. The Marvel event “Jump In” remains frozen and is unplayable.
The event should allow me to confirm my card selection and continue playing normally. I would also like this issue resolved so I can use the in-game currency I spent to enter the event.
No workaround found. Restarting the game does not fix the issue.
I opened the game and entered the “Jump In Marvel” event. After selecting the cards/decks to play, the game bugged. The screen froze on the selected cards, and I was unable to continue or confirm my selection.
Platform: PC / Steam
The game gets stuck on the card selection screen and does not allow me to proceed. I tried closing and reopening the game, but the issue persists. The Marvel event “Jump In” remains frozen and is unplayable.
The event should allow me to confirm my card selection and continue playing normally. I would also like this issue resolved so…
3 votes
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