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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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16089 results found

  1. Heist: players using heist decks are delaying the game

    It takes too much time to choose each time and makes the waiting time very long.
    The advantage of being able to choose any three cards you want without land accidents is too strong, and the mechanism of using only the opponent's cards is also very unpleasant.
    The person who thought of this mechanism is a scum.

    3 votes
    0 comments  ·  Gameplay  ·  Admin →
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  2. the play button is not responding all others seem fine

    play button is not working when clicked
    while in a match the attack or resolve button also isn't responding since it's in the same spot

    3 votes
    1 comment  ·  User Interface  ·  Admin →
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  3. Golden Pack Progress

    Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.

    5 votes
    0 comments  ·  Store  ·  Admin →
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  4. Mastery not earning XP correctly.

    Over the past few days I have not been receiving the full XP on the Mastery. I should have earned enough to complete it for at least the past two days - but it's not registering, and therefore I won't be able to finish the mastery - despite paying, and playing for hours...

    6 votes
    0 comments  ·  Gameplay  ·  Admin →
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  5. Stop blatant manipulation to make the lose match.

    After winning a series of games and moving up in rank, I had a series of matches with strong decks, and my rank dropped to the bottom.

    Not only that, but even though it was a two-color deck, the same lands kept coming, lands kept stopping, and the opponent's removal kept coming conveniently. A dozen times.

    After a long matchup with Draw, I started to win again, this time with a Soldier deck, which is obviously a common beginner's deck and matches well in free play.

    Stop the manipulation!

    3 votes
    0 comments  ·  Gameplay  ·  Admin →
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  6. Bought a card style, can't use it.

    It shows up in my collection as owned. It's no longer in the shop. But the game tells me I don't have the card in my collection. I own Duress, I own the card style, what part of it don't I own? The 850 gold it cost me for literally nothing. What, do I need to pay real money to actually use the style I bought?

    1 vote
    2 comments  ·  Deck Building / Collection  ·  Admin →
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  7. Primal Vigor Bug

    Primal vigor when played is giving the same effects to opponents. Have lost several games, gems, and gold because of this bug. please fix as its a staple card in most of my green decks.

    1 vote
    1 comment  ·  Gameplay  ·  Admin →
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  8. Protection From Everything doesn't work for "The One Ring" still

    I've been waiting for this fix for a while now. The One Ring provides protection from EVERYTHING when it comes into play until your next turn. Yet "Sheoldred, The Apocalypse", "Marauding Blight-Priest", "Dogged Pursuit", and similar cards continue to do damage when I should be protected from their effects for at least that 1st round when The One Ring enters play. I've lost a good number of games because of this glitch that I otherwise could have won if I didn't have those losses of life. Can you please, please, please fix this already??? I provided a series of screenshots…

    1 vote
    1 comment  ·  Product Suggestion  ·  Admin →
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  9. Did not receive gems after opening duplicate mythic

    Opened a mythic pack of BRO knowing I have 4x of all BRO mythics, even got the gems alternative displayed in the cards shown from the open pack. My gems total did not go up. Am I missing something?

    2 votes
    0 comments  ·  Store  ·  Admin →
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  10. Still no XP

    Still no XP gained on Arena. Claimed apology letter, letter said it added 2,500 XP, but xp is not reflected on my account still. Card sleeves did process correctly. I am now out 5 wins from yesterday, yesterday's quest, plus the 2,500 from today.

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  11. Either innkeeper's talent or all planeswalkers need a ban from all formats

    Play innekeepers talent for only two mana
    Upgrade it for only 5 mana to double all counters
    Play planeswalker and use its ultimate to instant win

    This does not sound like good gameplay to me. Masturbatory gameplay such as that this card enables is not good gameplay

    2 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  12. Tamiyo meets the story circle bug

    Tamiyo's sage left battlefield last turn or turn before after 3rd chapter. After the attack, the trigger was fired and reduced the attack of my creatures.
    Possible reason: during the actual trigger turn I wasn't attacking because it made no sense.
    Platform: MacOS (doesn't matter actually)

    2 votes
    0 comments  ·  Gameplay  ·  Admin →
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  13. Season of Loss no life gain

    Season of Loss. Select 1 paw 1 paw 3 paws. 5 creatures in graveyard. plus the additionally sacced creature (mosswood knight). Sacrifice occured correctly but the damage and lifegain did not occur. ?because of mosswood knight trigger resolving before season of loss completed?. Effects should not resolve internal to season of loss. The entire season of loss should resolve before any triggers occur

    1 vote
    1 comment  ·  Gameplay  ·  Admin →
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  14. Cards exiled with Grenzo cannot be cast

    After casting "Grenzo, Crooked Jailer" and selecting the card "The Fall of Kroog" from my opponents deck the card was shown in exile, but cannot be cast (neither for free nor for the full mana price). Neither I nor my opponent had any effects in place that prohibit casting spells (or similar).

    1 vote
    1 comment  ·  Gameplay  ·  Admin →
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  15. Mastery XP fix not really fixed

    I have not been receiving Mastery XP for BLB pass, i got a message on arena saying it had been fixed, however when i clamed the 2500xp from the message it still did not apply.

    2 votes
    0 comments  ·  Events  ·  Admin →
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  16. Waiting for server

    Version: 2024.40.0.6472.1084823

    Received "Waiting for Server" error during match. Unable to act during turn, but actively able to see idle rope animation. Was able to see opponents actions but unable to act during my turn. On opponents turn, cards highlighted as if I was able to cast, along with other UI elements indicated it was still my turn.

    At start of my next turn, several lands showed tapped (though were actually untapped by system).

    2 votes
    0 comments  ·  Gameplay  ·  Admin →
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  17. Cards disappear

    During drafting, my premier draft was ruined by the cards not appearing any more but the timer still going. Plz help

    2 votes
    0 comments  ·  Gameplay  ·  Admin →
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  18. Invalid Deck

    I am still getting Invalid Deck messages on at least two Brawl decks, Jin-Gitaxias, Progress Tyrant, and K'rrik, Son of Yawgmoth. I have tried removing all card styles with no effect, even after the latest patch.

    2 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
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  19. Crash antes de iniciar partida en draft premier

    Cuando esta por iniciar la partida. Crashea y me saca. Quiero iniciar rápido pero me deja esperando 10 minutos.

    2 votes
    0 comments  ·  Gameplay  ·  Admin →
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  20. "got" the 2500 mastery xpo for the mastery not working properly

    I just "received" the 2500 mastery XP rewarded for the mastery pass not working properly.

    It didn't add to my mastery pass when claimed.

    I posted earlier about the issue and had a pic (as shown) showing 125 XP on mastery level 31.

    Here is that. Plus 2 more showing I got claim (it's dulled out like all accepted rewards) and another of my mastery still being at 125 on level 31

    2 votes
    0 comments  ·  Events  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues