MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10219 results found
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Bulwark Ox Hexproof Failure Against Stasis Snare
I had four creatures in play, but only two are relevant to explain this bug. I had Bulwark Ox and Caradora, Heart of Alacria out on the board in a standard best of one match. Caradora had two +1/+1 counters on it. My opponent played stasis snare, targeting Caradora. In response, I sacrificed Bulwark Ox to give all my creatures with counters Indestructible and Hexproof. Despite the sacrifice trigger resolving, Caradora was still exiled under the Stasis Snare. My opponent controlled no effect that would have negated Hexproof such as Nowhere To Run so, from my understanding of the rules,…
1 vote -
iPad stuck on initializing localization database for hours
iPad stuck on initializing localization database for hours. I uninstalled and reinstalled still getting bug. Please fix.
1 vote -
The game freezes all the time
The game freezes and the card “stops” in motion when I play the tutorial. Can’t play the game. Happens both on my IOS (iPhone 13) and my PC (not an old one either). Seems like the problem is the software.
Kind regards1 vote -
not awarded card styles for color challenge
completed the color challenges (all 5), but did not get any of the card styles. see attached screenshot for the white color challenge that i used as an eg when raising the issue with customer support. was disappointed with the reply i got, especially when i read online that others were able to have the missing card styles added to their account after contacting support. anyone able to actually help instead of the nothing burger i got from this particular CS?
1 vote -
client crashed computer
Was playing a sealed event on Windows.
Opponent played a spell, and the resulting effect caused my PC to crash.
I obviously lost the match due to the resulting timeouts.
I expected the client not to crash1 vote -
Can't decipher which card in exile was there off warp, vs being exiled via spell or other effect from board
I cast Blade of the Swarm choosing the 2nd mode, Opponent has 2x Perigee Beckoner in exile. One of the Beckoner was in exile after being warped, while the other was exiled after being on the board ("true exile") As the player wanting to target the Beckoner in exile from warp, I was left to guess which one that was. I guessed wrong costing me the game. It was not clear which card in exile was in exile off of the warp cast. I was on desktop Mac.
1 vote -
Not on my watch
Bug related to casting ‘not on my watch’. 4 attacking creatures, I have 6 available white mana. 3 attacking creatures created by Random encounter, I target the permanent not created by random encounter and receive not enough available mana. No wards or hexproof in play.
Please fix
1 vote -
omniscience with terra and doubling season 1 billion doubling seasons crashing game wont relog in
i played an infinite combo player and the game allowed him to create over a billion token copies of doubling season with terra and a billion omniscience copies. it crashed my game on ipad and i couldnt log back in because the game would crash once it tried to recreate the game state. i dont think this is just my device. i think the game instance was also frozen. there should be a limit to the number of instances of one permanent or spell that should be chosen instead of the game trying to generate literally over a billion tokens…
1 vote -
After winning Draft game, count as a win and a lost at the same time
After winning a game in premiere draft Tarkir Dragonstorm the app end the event with the reward. I was 1win and 2 loss, after winning I was 2win and 3 lose, as if the game count both as a win and a lost at the same time.
3 votes -
Bug: Counterspell did not work
I was playing against "Canadice" on PC. They played a Deepfathom Echo. I used Counterspell to counter it, but it did not work. My card did nothing. Their card went off without a hitch.
1 vote -
Most players aren't real players
I've emailed the SEC. Don't know if it'll go anywhere. But hey, starting a paper trail to file a lawsuit if possible. Hasbro is defrauding investors and patrons with the amount of bots they call "players". Are events happening in your game, but there's no cards on the table that would allow that? Ya....bot. You ever notice that the other "player" never takes a mulligan? Did you just lose 15 games in a row before turn 5? Ya.....bots. Does the other "player" always have the exact card they need right before they lose? Ya.....bot. They're programmed to make you lose…
2 votes -
Forcing Windowed Mode on Lower Resolutions & Forcing High Resolution
At resolutions of 720x405 or lower, MTG Arena will, upon entry or exit of a game, force the game into windowed mode, and increase the resolution to 1920x1080.
Aside from this, while in full screen, any time the graphics menu is entered, the graphics will be reset to the highest possible graphics - in my case 3072x1920.
These two issues lead to a substantially reduced quality of my enjoyment as MTGA does not consistently run as well as I would like on higher graphic qualities, and the higher quality reduces color contrast, making cards difficult to parse with my colorblindness.…2 votes -
Standard event unearned losses
Same bug as others below, when playing a standard event, the server added additional losses to my total, even after wins. This happened on an event every yesterday as well as today. I was therefore cheated out of being able to compete for reasonable prizes for my entry fee.
1 vote -
Network error and kicked
I was playing draft and the game kicked me off saying network error.. I’ve lost my game and draft
8 votes -
Waiting for server then match quits to lobby
Playing on Android. Recently I get a bug where in the middle of a match the screen goes black and says waiting for server then boots me back to lobby resulting in a loss. Essentially making mobile unplayable. Where have the hundreds of dollars spent on this game went to?
8 votes -
Please do more to stop "roping"
I am constantly facing opponents who "rope" to try to force a concession. Sometimes it happens multiple times a day. I cannot count the number of times it has happened. If a player is losing and they leave the game to try to get me to concede, it is rude, immature and pathetic. The problem is, this behavior is incentivized. If I don't feel like waiting around until they are forced to concede, but rather concede myself, then that player wins that game and potentially gets win rewards. They are, in effect, rewarded for this behavior. Please do more to…
8 votes -
Loss of connectivity registered as a 'loss' during event
Hi, I am user 'Mage you look #14859'
Today I have taken part in an event 'Premier Draft Aetherdraft Alchemy'
I lost connectivity during the third game I played and it was recorded as a loss. I haven't clicked 'claim' yet. Could you please delete the second loss so I can continue playing or credit me with a token so I can start again?
3 votes -
Standard Event win counted as loss
I had two losses already in a standard event. Then I wanna match and it treated it as a loss and kicked me out of the event.
4 votes -
Full Control skipped
Full control don't behave as it should:
Repoduction steps:
- Play Relic of legens on Turn 3
- Enter turn 4 and activate Full Control Mode in your first phase
- Play Kona, Rescue Beastie and have a Poprtal To Phyrexia in hand.
-> You should now be able to use your relics of legends to tap Kona but your turn is auto skipped. which leads you to lose the game.10 votes -
Kaya Spirits' Justice unnecessary confirm
Using the -2 ability on Kaya, Spirits' Justice requires that I target my own creature to be exiled. The game does an "are you sure" confirm prompt, as if I had targeted my own creature accidentally.
(If there needs to be a confirm, do a "confirm 1" in the lower right corner, don't use the full-screen warning for something that's not a mistake.)1 vote
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