MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3492 results found
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Sideboard
In tradicional ranked, after I add cards from my sideboard, I can’t remove the one I want to replace.
I can add but I can’t remove cards to sideboard.22 votes -
Can't sideboard during constructed matches
I am unable to sideboard during best of 3 matches. Sometimes I can take cards out of my maindeck but can't replace them with anything from my sideboard.
25 votes -
Master Pass Level Boost - did not receive all of purchase packs
I purchased mastery pass experience for level 40, but did not receive all of the packs shown on the level boost page. I have attached a screenshot of the level boost page I saw when I clicked on level 40. But I did not receive the number of packs shown. Please provide the displayed number of packs I was supposed to receive with the purchase.
35 votes -
Android gameplay- bug "freeze"
Games keep randomly freeze and not let me interact or respond to any moves. Can still view top card of grave and exile zones, as well as any card ont the field giving a card chain isn't frozen on screen over said cards. Has happened 10 times and only started after this last update. Clearing cache on the app seems to help for about 3 to 5 games before repeating about every other game. Usually happens after turn 3 but could be turn 7 before it happens. Will update with more info if i can't troubleshoot.
32 votes -
Got the wrong packs in Lorwyn Mastery
The Mastery Pass gave me 3 Edge of Eternities packs instead of Lorwyn packs. If you can credit me the Lorwyn packs, that would be awesome! I'm pretty stoked on this set :D
37 votes -
NETWORK ERROR unable to join event
Whenever I try to play a game it gives me an error saying network error unable to join event. I can't even play the game. Internet says there's nothing wrong. I've repaired game files like I do every single day now. It's just some other garbage that's wrong with the game
22 votes -
Didn’t receive pre order packs
I preordered the pack bundle for secrets of strix and didn’t receive the packs once the set released
14 votes -
Sideboard does not work correctly
I can not add cards from my sideboard after game one; or, alternatively, sometimes I can add 2-3 cards from the sideboard, and THEN i can not make any further changes to Main Deck. This has started happening after last set came out.
18 votes -
Daily wins not being awarded, rank not updating or moving at all.
My rank is not changing, win or lose and daily wins are not counting towards any progression.
24 votes -
Unable to Sideboard
Can't Sideboard out anything in Bo3 matches. Can Sideboard in anything, but I'm unable to remove other cards.
Give us the steps to reproduce the bugAnswer: Play the game...and you're unable to sideboard.
Note which platform you’re using (PC, Steam, Mac, AndroiSideboard.Answer: Android
Enter the actual results you’re experiencingAnswer: I'm unable to remove cards from my deck when sideboarding in Bo3 matches.
Enter the expected results of the featureAnswer: I SHOULD be able to remove cards after adding them when sideboarding.
Add any relevant screenshots/videosAnswer: N/A
If you found a workaround, please add workaround steps.…
17 votes -
Don & Raph, Hard Science: Cost reduction ability does not work
After attacking with "Don & Raph, Hard Science", the effect does not work. I've held multiple types of noncreature spells: enchantments, instants, sorceries, and had 3 artifacts on the field from "Mouser Foundry " and "Bespoke Bo" and there is never an opportunity to get a discount. It says it triggered and the ability shows on the left, but it is not actually usuable.
22 votes -
Companion in deck editor
On both mobile and pc I am unable to view/ edit the companion of individual decks. When going into the deck editor and attempting to change the companion I am just shown my favorited companion and am unable to customize for each deck.
27 votes -
Cant side board
After my phone updated earlier 5/19/26 I cannot side board. After a game one the side board screen came up and I am able to take cards out of the side board and add to the deck but cannot take cards out of the deck at all. I exited arena and restarted my android phone. Problem still persists
15 votes -
unable to remove cards from deck to sideboard in Bo3 only able to add from sideboard to deck
I played multiple Bo3 matches after the update. in all of them when I added cards from my sideboard to my deck they added. But I could not move cards from my deck back to the sideboard. I tried rebooting the app. I tried changing my deck view (that actually resulted in a weird thing where I couldn't see anything). I tried changing my screen orientation. I tried bashing my fingers against the screen to see if I could hit any area that selected a card in my deck. No response. It was like the game did not see my…
16 votes -
Card "Tend to the Kiln" is bugged
Alchemy Card "Tend to the Kiln" is bugged. It didn't turn my instants into kindred -Elemental cards but only kindred and therefore not triggering the enchantment's second ability at cast.
Screenshots attached.
Probably lost me a game. Is there a chance for reimbursement of the premier draft entry?
Best regards.26 votes -
Unable to play with adjusted Kona; deck will not validate.
Unable to play with adjusted Kona (from 4 to 5 mana); appears in deck and is not "grayed" out, but will not validate.
22 votes -
wins
Wins do not count towards constructed ranks, daily quests or daily wins!!!! not even for the mid weekly event!!
22 votes -
Game freezes after sacrificing an artifact after update
Beginning today, 02/24/2026, after the update, the game client freezes when sacrificing an artifact. Priority appears to stick to the active player until the timer runs out. I have found this ito be reproducible with Clue tokens, map tokens, and Chandra, spark hunter.
This does render the game unplayable due to how common these effects are and the frequency it happens.
19 votes -
Sideboard
Bo3 standard not letting me sideboard specific cards (but it does let me sideboard others)
16 votes -
Mastery pass wrong packs awarded at level 4
Hi I completed level 4 of mastery pass, and instead of Lorwyn packs, I received Edge of Eternities packs.
26 votes
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