MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1757 results found
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Game crashes when opening pack, but before it can be claimed
Game crashes when I open packs, but before I can claim the pack. I lose the earned pack (or if I purchased with gold coins those are lost), and never get the cards. This happens very routinely, several times a week. I play on a PC and launch MTG Arena from Steam. Generally, my monitor will go blank, and MTG: Arena will stop responding. Sometimes, it will hard freeze my computer all together. This is seriously ******* me off. Only happens when I play Arena.
1 vote -
Post-Game "Did You Enjoy This Match?"
"User Interface" was the best subject I could think of for this.
Please remove the post-game "Did you enjoy this match?" popup.
It is, no offense intended, the most utterly useless form of feedback ever given in a game. Honestly, how much feedback are you really getting from just a happy or unhappy emoji...?Not just this, but even when one player or the other surrenders before the game begins then it still pops up. "Did you enjoy this match?" There was no match...
Sometimes it is not too bad, and pops up after every 5 to 10 games, or…
1 vote -
Game sometimes repeatedly crashes upon loading into a match
I've noticed that my game occasionally will crash upon entering a game. Restarting MTGA does nothing as it will crash as soon as it loads. This has been happening since the last week or so. Given that it's crashing upon entering the match, my thought is that there is some combination of profile picture, game level, and/or pet that is causing these crashes. Out of the past 25 or so matches, it has happened twice to me.
This is concerning because if it's a variable that's controllable by an opponent, that means it is something that can be abused as…
1 vote -
Discover
Playing on Android -
When the opponent discovered, they found the Triumphant Chop card, which they seemed to have been able to attach to my creature, giving the effects of a petrified.
1 vote -
MAC - InGame Menus/options are blank
When quality level is high or ultra, mac version's menu options are all blank consistently. Sometimes restart helps but after starting a game, go to options there are sometimes blank again.
Spec: Mac M1 with Venura 13.4
3 votes -
Network Error
Can't get collection and unable to login to account.
13 votes -
A visual bug on "fisrt" copy of a card when open boosters
I'm just reporting a small visual bug, several cards that I already had in my collection through the draft, when I opened LCI boosters they appeared as if it were my first copy
1 vote -
Abyssal gorestalker not triggering stack
Went to play abyssal gorestalker and etb the sacrifice trigger did not produce a stack for me. I had fungal fortitude in had to flash in on the stack so I could basically wipe the board with another round of sacrifice two. I did not get a stack which means I lost the game because of this.
1 vote -
Enable to login server time out
Enable to login server time out
2 votes -
AIUTOOOOO
NON MI FA ENTRARE NELLA HOME, NEL CARICAMENTO MI DICE TIME OUT, SONO 1770 IN MITICA CLASSIFICATA E TRA POCHI GIORNI SCADE LA STAGIONE!!1
2 votes -
Boite de réception
Ca fait trois jours que je reçois ce message :
"oups, pardon pour les gobelins!"
Et la récompense 2000XP et un jeton de draft.
Ce n'est pas normal.
2 votes -
Lag causes fake cards to appear.
After a random lag spike during drafts, the game acted as if I had a regal bunnicorn with summoning sickness still on my board, despite the Assistant saying I only have one in the deck and the real copy having been exiled with my opponent's glass casket. (Screenshot included)
This made calculation difficult and resulted in some mistakes I wouldn't have otherwise made, making the match incredibly frustrating. This isn't the first time this has happened after a lag spike.
1 vote -
sunset revelry
UI Bug: Sunset Revelry's preview showing the three conditions does not correctly understand what it means when an opponent's creature is phased out. The exact instance I encountered just now was:
I had no creatures and my opponent had one phased out creature, a Djinn, from Slip Out. It incorrectly said that I had less creatures, displaying a tick.
The actual resolution works correctly and does not generate the tokens.
1 vote -
Searching Library
Steps to reproduce:
1. Build a deck with, for example, five Forest, four Terramorphic Expanse, and 8 Swamp.
2. During a game, sacrifice a Terramorphic Expanse.
3. Five Forest will appear on the right. The Swamps will appear off to the left. If you hover your cursor over the Swamp, it's not selectable. You have to scroll using the arrows below the library to get to the Swamps.Actual behaviour: when you hover the cursor over a card in the library, it's not selectable if it's towards the left of the dialog.
Expected behaviour: when you hover the cursor over…
1 vote -
Customer Support and Player play history
You should have a customer support group that people can really contact. Even an email address would be good.
I am looking to access my play history. I have recieved emails about my history but they are hit or miss. I would like to get them resent or be able to access it through my account.1 vote -
Login screen not autofilling email addresses on iOS 17.1.1
IOS 16 allows autofilling on the Arena login page using contact information we have set up on “My Card”. Every time I try to autofill since updating iOS, nothing happens. I select the email address from “My Card” and the email and password fields on the Arena login page remain blank. It’s tedious to type my full email address every time I want to switch accounts. Apple says the Arena code needs to be updated to allow autofilling with iOS 17.
1 vote -
Wrong rewards from letters
My letters refresh after 24 and I get additional rewards. I had already additional about 4 tokens draft.
2 votes -
Reclamar recompensa por mantenimiento
La recompensa por el mantenimiento después de reclamarla sigue apareciendo cuando se vuelve a iniciar sesión después de un tiempo
2 votes -
Retrieving asset manifest
I want to play the game, but I am constantly getting “Retrieving asset manifest” on the load screen and nothing else
This is an issue with YOUR app, not my phone, not my network. Don’t try to tell me otherwise, that is a lie.
Fixe it or want a refund from the last purchase I made, which was just before this issue with the app started happening
And you who work at wizards, do not say I put this in the wrong place, just contact the people whose job it is to fix it and get it fixed. Pretty much,…6 votes -
When opening Arena it gets stuck on "Checking for active matches"
I have to hit Escape, log out, and log back in otherwise it just sits there "checking for active matches"
Started after the WOE update
2 votes
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