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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1389 results found

  1. Update Historic Brawl Ban List

    The current Ban List does not include Ugin, The Spirit Dragin, but he is banned in historic Brawl. Please update the ban lists on the site.

    5 votes

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  2. alchemy ruining historic

    I'm really starting to get sick of Alchemy. I've stopped trying to collect alchemy cards and I refuse to play in any alchemy event. Furthermore, I disdain the fact that alchemy cards are able to be used in Historic. You might as well take out Historic. Alchemy is ruining the wonderful Historic format that you once had. I find these alchemy card such as Teferi Time Raveler (that the original was banned) and Undercity Plunder, to name a few unfair, and I'm constantly getting beat by Esper and/or Azorious control decks. I used to have a good Historic deck that…

    67 votes

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  3. Unable to join event

    Attempting to complete the color challenges to get the new starter decks as my current starter decks are not available to play in standard mode. I attempt to play the 5th round (pvp) and receive the alert “network error unable to join event try again later. I have attempted to restart the game and delete the old starter deck of that color without success. Bug is occurring on iOS.

    8 votes

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  4. Code packs

    I did not receive over 30 packs after I redeemed all of the free codes.

    I tried to restart and even uninstall but still no packs.

    8 votes

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  5. Unable to Select Cards From Pack During Draft

    I was recently drafting Neon Dynasty and encountered an error I have not observed before. While drafting pack 2 pick 2, I found that although I had been passed a pack, there were no cards from which I could make a selection. I tried clicking on the table to see where the packs were, however the draft table would not display. I could still open the adjust options menu and change my draft display, however the error selecting a card remained. I quit the application and reopen the program to see that I now had 6 packs waiting for me…

    9 votes

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  6. Opened pack gave 20 gem reward instead or rare/mythic

    Opened a KHM pack and received 20 gems even while I had numerous missing rares/mythics in this set

    16 votes

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  7. Not invalid, but invalid deck

    When I try to play standard ranked my Deck is being reported as invalid due to format illegal cards. But then when I hover over the deck before editing it says: 'invalid cards 0'.

    33 votes

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  8. Duplicate Protection BUG when opening packs in 2022

    It seems there's a problem with Duplicate Protection when opening packs in 2022.

    I opened some packs from different sets, and ended with opening a few Kaldheim packs.

    When I opened the final Kaldheim pack I got 20 Gems according to the Arena GUI and the message I had all Rares for the set, but this is not true as I have NOT got 4 copies of all Kaldheim Rares!

    It made me stop opening any remaining packs...

    The problem occurred between 3/6/2022 10:30 CET and 3/6/2022 10:37 CET.

    I have attatched my Arena log file.

    Can you please let…

    6 votes

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  9. Gems when not all rares collected

    I received gems instead of a Rare/Mythic when I had collected all the cards from that set, knowing there is still one I want - hence why I'm buying that set - and because the second pack I I opened gave me another rare. It clearly says on the gem card that I would have had to have collected all the rares and mythics.

    This is not my screen shot, but it shows the same thing for the gem card.

    https://i.redd.it/p1l2lb06lkh81.png

    I want my rare/mythic please.

    20 votes

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  10. Hey guys, 8 games of 10 are white/green "gain life" decks! It's so easy to play... and so boring for the opponent! Can you restrict that?

    Hey guys, 8 games of 10 are white/green "gain life" decks! It's so easy to play... and so boring for the opponent! Can you restrict that?

    6 votes

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  11. Bought card bug

    I've bought one card a week ago or so at the "dily offers", and the card never appears for me to choose.

    6 votes

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  12. Brawl

    Inconsistencies with the Brawl format.

    Hello everyone, my name is Onnik Islikaplan, and I’m an aspiring content creature. Specifically, my category of content is Tournament Organizer. I’ve been organizing a few tournaments within a Facebook group, and all of the matches are played on Arena. Currently, my next tournament is for the format of Historic Brawl.

    At least, that’s what I’d like to call it. Unfortunately, myself and all 90 of my participants have been experiencing several complications when it comes to practicing for the tournament. The way the tournament will be run is by Direct Challenging each other, but…

    16 votes

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  13. Cannot Add to Decks

    The "Add to Decks" button does not work in several event pages.

    14 votes

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  14. Hate playing against 250+ card decks

    I think my win percentage against people with 250 card decks is 0%. It feels like 250 ways the AI can rig up answers against my deck. Seriously, come on.

    6 votes

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  15. Missing cards

    I am missing cards from my collection. Half of my decks are saying they are missing cards.

    12 votes

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  16. Wildcards

    I was opening some packs from Innistrad vow and midnight hunt. i opened 6 packs each and earned 2 mythic wildcards and 2 rare wildcards and they didnt accurately post to my wildcard. attached is the log of what occured. since there is no other way to obtain wildcards other than buying packs I would like to actually receive the wild cards i earned, most especially the rares and mythics

    9 votes

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  17. Can’t remove cards from deck

    I cannot remove cards from my deck after Alchemy altered them. My deck is invalid until I can remove or replace the altered cards, but it will not allow me to do so

    10 votes

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  18. Alchemy cards in historic brawl

    1. I made a deck in standard brawl, containing alchemy cards. After changing my deck type to historic brawl, the standard versions of alchemy cards persist but arent legal now. I can add the legal versions to the deck, but i cannot interact with the non-legal ones. 2.I am on PC
    2. Im not able to delete, move or interact at all with the standard versions of alchemy cards after changing deck type from standard brawl to historic brawl
    3. expected result: i should be able to interact with these cards even though they arent legal in the format.
    4. -
    5. If you found…
    16 votes

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  19. Standard 2022 too predictable, same cards, same decks, boring boring boring

    Hi. Can´t you design a more predictable standard game? Every game is turn 1 shambling ghast, eye twitch, extra turn, blood in the snow, same boring decks, same cards... I do not play for fun, Ive been forced to play decks to achieve victories to win daily coins. So I do not build decks for my fun, Arena forces/direct a player to a kind of playstyle, so there is no individuality, everyone just playing to win. I like standard because I like new cards, new sets, but you have designing powerful/broken cards that there is no reason not using them.…

    5 votes

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  20. Can't remove card from deck

    I can't remove an the original Cosmos Elixir from a deck after Alchemy altered it. 2021.12.10.3971.904583

    25 votes

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