MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1685 results found
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Code packs
I did not receive over 30 packs after I redeemed all of the free codes.
I tried to restart and even uninstall but still no packs.
6 votes -
Unable to Select Cards From Pack During Draft
I was recently drafting Neon Dynasty and encountered an error I have not observed before. While drafting pack 2 pick 2, I found that although I had been passed a pack, there were no cards from which I could make a selection. I tried clicking on the table to see where the packs were, however the draft table would not display. I could still open the adjust options menu and change my draft display, however the error selecting a card remained. I quit the application and reopen the program to see that I now had 6 packs waiting for me…
9 votes -
Ban Rayuu, Storms edge
two combats every turn are you ******* mad
2 votes -
Opened pack gave 20 gem reward instead or rare/mythic
Opened a KHM pack and received 20 gems even while I had numerous missing rares/mythics in this set
13 votes -
Not invalid, but invalid deck
When I try to play standard ranked my Deck is being reported as invalid due to format illegal cards. But then when I hover over the deck before editing it says: 'invalid cards 0'.
27 votes -
Mythic card reward
Since the beginning of my set mastery for NEO, all my mythic card rewards have been uncommon cards instead o mythic carda
6 votes -
I cannot use my Luminarch Aspirant in one deck, but I can in another. Same format. What gives?
I cannot use my Luminarch Aspirant in one deck, but I can in another. Same format. What gives?
4 votes -
サリアが検索できない can't search Thalia！
サリアが検索できない can't search Thalia！
デッキ作成の際に、添付のようにサリアを所持しているのに、サリアが出てこない。
なぜ？
幸いあらかじめ組み込んでいたデッキがあり、それを複製して、ほかのカードを入れ替えればデッキを組むことはできるがこれはあまりに面倒でクレージーだ！一刻も早く治してくれ！
2 votes -
Cannot Import or Creat New Decks
I cannot creat new decks or import them. I can only edti existing decks which is cumbersome. I have unsintalled and re-installed the client. I have installed on different machines and it never fixes the problem THIS IS A PROBLEM AT YOUR END. I have contacted you all several times before... PLEASE FIX MY ACCOUNT!
2 votes -
Duplicate Protection BUG when opening packs in 2022
It seems there's a problem with Duplicate Protection when opening packs in 2022.
I opened some packs from different sets, and ended with opening a few Kaldheim packs.
When I opened the final Kaldheim pack I got 20 Gems according to the Arena GUI and the message I had all Rares for the set, but this is not true as I have NOT got 4 copies of all Kaldheim Rares!
It made me stop opening any remaining packs...
The problem occurred between 3/6/2022 10:30 CET and 3/6/2022 10:37 CET.
I have attatched my Arena log file.
Can you please let…
5 votes -
Gems when not all rares collected
I received gems instead of a Rare/Mythic when I had collected all the cards from that set, knowing there is still one I want - hence why I'm buying that set - and because the second pack I I opened gave me another rare. It clearly says on the gem card that I would have had to have collected all the rares and mythics.
This is not my screen shot, but it shows the same thing for the gem card.
https://i.redd.it/p1l2lb06lkh81.png
I want my rare/mythic please.
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MUL_collection_MYT.png 2116 KB -
TLR_collection_RAR.png 2066 KB -
TLR_profile.png 1778 KB -
TLR_collection_UNC.png 2039 KB -
MUL_collection_RAR.png 2138 KB -
MOM_profile.png 1791 KB -
MAT_profile.png 1786 KB -
MAT_collection_MYT.png 2116 KB -
MOM_collection_COM.png 2066 KB -
TLR_collection_MYT.png 2047 KB -
MOM_collection_UNC.png 2063 KB -
MOM_collection_RAR.png 2075 KB
9 votes -
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Zilortha + Godzilla skin
Would very much like to get my Zilortha and the godzilla skin i had back its gone from my collection and since you cant even craft godzilla skins it really ****** me off.
played with it while Ikora was legal in Standard and i know for a fact i have at least one copy of everycard in Ikorna because i loved that set.
2 votes -
stop rebalancing
All this "rebalancing" of cards has got to stop. One of the fundamental characteristics of any card game is that the cards aren't supposed to change. Once you learn what a card does, its cost and abilities, you shouldn't have to worry about it suddenly changing on you. And then what's to say it might not be "rebalanced" again after that? Banning a card is one thing, tinkering around with it because you screwed up the competitive balance when you created it is quite another. Stop punishing players for your own lack of proper playtesting. You are going to continue…
3 votes -
Midnight hunt basic land card styles
Hello,
i missed the card style of basic lands from the set midnight hunt.
Is it possible to bring them to daily deals?
So i can add them to my collection.2 votes -
BUG
Hi,
I don't know if call it a bug but since the start of the new expansion Kamigawa: Neon Dynasty I opened around 100 boosters and I've founded only 2 mythic rare cards. I already asked the support service if is possible to see the statistic regarding the mythic rare opening in boosters, but they bounced me here. According to the main site, the rate of opening a mythic rare in Kamigawa: Neon Dynasty should be 1:8.
Is anyone experiencing the same?2 votes -
Not able to add standard legal version of esika's chariot
I have been sitting here for 30 min trying to figure out how to add the standard legal version of esika's chariot that I crafted a playset of to my greasefang deck. No matter how I search it only shows the redesigned version available to me and makes my deck invalid. I can find the normal version in my collection but it won't let me put it in a deck. Please help getting frustrated as I spent all my wildcards building a deck I can't even build.
5 votes -
Card purchased in daily deals with coins removed not showing as purchased
Purchased Voice of the Blessed thru Daily Deals and it's not showing as owned/collected. Coins were removed from my account. I've been waiting so long for this card :(playing on iOS -- screenshots attached
5 votes -
Hey guys, 8 games of 10 are white/green "gain life" decks! It's so easy to play... and so boring for the opponent! Can you restrict that?
Hey guys, 8 games of 10 are white/green "gain life" decks! It's so easy to play... and so boring for the opponent! Can you restrict that?
5 votes -
Bought card bug
I've bought one card a week ago or so at the "dily offers", and the card never appears for me to choose.
4 votes -
Cards not received
There are cards I have not received. I purchased planeswalkers package for 4000 coins in the daily deals a few days past and never got my green shrine from the mastery tree second slot. I also purchased environmental sciences from daily deals and never received it. I use iOS . Play mobile . I get the same results every time I purchase deals. Why am I not getting the cards? Why is are my coins gone if I didn’t get them? The four planeswalkers were from kamigawa . Tezeret and 3 others. There are no work around. Please give me…
5 votes
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