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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2407 results found

  1. Second time my draft ruined for these bug

    The screen block and stay freeze during the match while i continue to play (only the graphics stay freeze)

    1 vote

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  2. Additional loss after 2nd game in Premier Draft

    In my most recent MKM-Alchemy Premier Draft, I won the first game and lost the second game. While the first win was registered correctly, I suddenly had two instead of one loss after the second game. Effectively this caused me to collect 3 losses early.

    I suspect that there was something wrong going on when I was matched for the second game. While the search for an opponent had already been finished after about 3 seconds (thats when the "Cancel" button dissapeared) it took an unusual extra 10 seconds until I entered the game. I experienced no internet connection issues…

    2 votes

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  3. Draft

    I paid 10000 coins yesterday for a premier draft e diconnect during it. after I can draft with diamonds but i lose 10000 coins!

    2 votes

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  4. App crashing while entering match

    For about the last month, when opening the app for the first time after a while, the first match I begin makes the app crash, then reopening the app it find the pending match but when at the “username vs username” screen it crashes again and keeps doing that until the timer runs out and i get match loss. While playing in ladder isn’t a huge problem, it happened also during a Standard Metagame challenge making me lose the entry at the first match without even playing the match whatsoever. You can verify that by checking my log. A refund…

    2 votes

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  5. Standard Metagame Challenge Rewards

    Hi - in the current March 2024 Standard Metagame Challenge, the reward packs are all the old Standard sets, not just the most recent (MKM) set as it has been in earlier Metagame Standard challenges.

    It feels like a much worse deal to play in since anyone who's been playing on Arena since the start of this Standard rotation already has most of the earlier sets' cards and so the booster rewards value is close to zero. My personal experience so far has rewarded about 50% MID and VOW packs, which were completed for me on Arena about 2 years…

    2 votes

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  6. Game Appears Hung Waiting for Quick Draft Opponent to Decide to Keep/Mulligan

    Playing in a quick draft tournament and game is stuck waiting for them to choose to keep cards or mulligan.

    Steps:
    1. Purchase a quick draft tournament and play
    2. When waiting for opponent, game seems to hang.

    Platform: Windows, PC

    Expected: To be able to play

    1 vote

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  7. “Report a Bug” page request sign-in, though signed in

    MTG Arena crashed mid-premium draft (paid for with gems) and I went to the support page for a refund. I arrived at mtgarena-support.wizards.com, use the scroll down window to select “Report a problem in your Event”, and it informs me I have to sign-on. I click the sign-in button, sign-in, get redirected to my account page, click customer service, click report a bug (how I found this page), click “Submit a Request” at the bottom, once again selected “Report a problem in your Event”, and once again it inform me I have to sign-in. I repeat this cycle an embarrassing…

    1 vote

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  8. internal server error while drafting

    i got logged out in the middle of a draft and got this message that it was an internal server error first and then i got error code -1, so i cant log in and my draft is probably ******, could i please get my gems back

    2 votes

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  9. !Reproducable! Bugged Quest "Complete Jump In! three times": resets to just one win after the third.

    1. Steps to reproduce:

    Enter Jump In! event. Play until first win. Resign. Without playing another game mode enter the Jump In! event again. Repeat this until three wins.

    1. Platform: PC (the second time I tried this process), Android (the first time I tried this process)

    2. Actual results:
      After the first completed Jump In! event the counter of the quest goes to 1/3 as expected. After the second completed Jump In! event the counter of the quest goes to 2/3 as expected. After the third completed Jump In! event the counter of the quest is at 1/3 and no Jump In!…

    2 votes

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  10. Quick and Premier Drafts not changing limited rank

    The limited events that change your limited rank are inconsistent in which are actually ranked events and don't line up with what it says in the in game codex.

    Currently available:
    Premier Draft MKM - ranked event
    Premier Draft MKM Alchemy - NOT ranked event
    Quick Draft WoE - NOT ranked event

    According to the codex (and what you'd expect), all three should be ranked but this isn't the case. Think there were issues with sealed as well previously but there aren't any sealed events right now.

    1 vote

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  11. I only played two opponents in BO3 draft

    I think I only played against two opponents in a traditional premier draft yesterday. Is there any way for me to check the game files to be sure of that? I play on a windows laptop.

    1 vote

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  12. Quick draft crashing on iOS

    I have had quick draft crash and not register games on 2 separate runs today. I’d like to be refunded for the issues. To reproduce, try playing arena on an iPhone today and watch it crash repeatedly

    2 votes

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  13. Error de recompensas en el evento alquimia

    En el evento alquimia he llegado a 6 victorias, i en la recompensa solo he obtenido 450 gemas. He hecho calculos i esta incorrecto. Gracias por su atencion.
    Dispositivo ios 17
    Version mas nueva

    1 vote

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  14. Many bugs todays

    Infinite food and rat tokens and infinite mice tokens, In alchemy using the tree blind mice card and other card who copy tokens, copy the saga 15 times, lather using the card who draw three cards sacrifing 3 food tokens and other card when a food token is sacrifice create a rat token the game create infinite rats, with no other card creating food tokens. I suggest Ban this cards

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  15. Arena crashed during a match. Waited more than 10 minutes for it to come back from the frozen screen.

    Arena crashed during a draft match. Waited more than 10 minutes for it to come back from the frozen screen. It never happened.

    1 vote

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  16. Pas de récompense

    Bonjour,
    Je n'ai pas reçu les styles de carte en challenge couleurs et la carte mythique du pass prenium 14.

    1 vote

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  17. Lost a draft match in a random way. I was waiting for almost 5 minutes, canceled and lost without playing it.

    Lost a draft match in a random way. I was waiting for almost 5 minutes, canceled and lost without playing it.

    1 vote

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  18. Lost connection during quick draft due to bad server connection

    Lost connection during draft and missed a turn and play. It was my last attempt and apI ended up losing it.

    1 vote

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  19. Lost a draft game without even entering a match...

    So yesterday I've Drafted (it was early in the morning), and I've done Premier Draft for MKM.

    Deck is probably going to do poorly, I'd be surprised to get a win with it, but w/e.

    Completed a daily quest earlier, so I was basically done for the day anyway, but I've tried to get a single match with that deck, queued in with the deck, I saw almost a minute has passed and I was still waiting. Was about to cancel, wasn't really in mood to play anyway, but there was no "Cancel" button. After it passed 1 minute mark…

    3 votes

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    3 comments  ·  Events  ·  Admin →
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  20. draft

    Estaba jugando un Draft premier de 10.000 monedas. Durante la tercera partida logré ganar y al vovler al menú principal, me la dieron como perdida y por tanto las recompensas de 2 victorias en lugar de poder jugar la 4ª partida...

    I was playing a 10,000 coin Premier Draft. During the third game I managed to win and when I returned to the main menu, they gave me the game as a loss and therefore the rewards of 2 victories instead of being able to play the 4th game...

    1 vote

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