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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2413 results found

  1. Problems With Murders At Karlov Manor Clues

    I've only received four clues from the event, and two of then were the third clue. I've still been able to redeem all codes, but I only received the alternate card styles. Even the "Totally Normal Event" token wasn't received.

    1 vote

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  2. draft

    During the pick phase of a War ofthe Sparks premium draft the game has returned a connection error and was impossible to continue the draft phase. As a result, there were random cards in the deck/

    2 votes

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  3. Arena Connection problem - game experience destroyed

    Arena Connection problem - game experience destroyed. Arena have massive connection problems today. Tried to restart the game, but two clients have opened. Lost game because of that. Please refund for War of the SPpark Premium Draft Event.

    1 vote

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  4. イベント参加券のアイコンが変わった

    青い参加券があって、
    新しく
    いたって普通のイベント 参加券
    を手に入れたあと、
    青い参加券がなくなって見えた。

    そして、
    いたって普通のイベント に参加券を使ったら、
    表示が
    以前の参加券の表示ではなく、いたって普通のイベント参加券の表示に見える現象が発生した。

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  5. Jace, Wielder of Mysteries featured in Phantom Sealed MKM?!?!?!

    During a game of Midweek Event "Phantom Sealed" of Murders at Karlov Manor, my opponent had in the deck a copy of Jace, Wielder of Mysteries of War of the Sparks. How is that possible? It's not a special guest of the set, and the event is ONLY for MKM cards. Explain this please.

    1 vote

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  6. Bost of 3 draft always says under a minute wait time even when it's not.

    Make sure that the estimated wait time is accurate in Best of 3 drafts. It always says under 1 minute.

    2 votes

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  7. BUG: System allow Cheating in Premier Draft of Murders At Karlov Manor

    When i play a Premier Draft of Murder At KArlov Manor, my opponent play a Card from other set "Jace, Wielder of Mysteries" from War of Spark. Convenient time and win the game.

    Why the system don't check the cards from the draft pool to aboid cheting people?

    1 vote

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  8. "Complete Jump In! 3 Times and get a Jump In! event token" is broken.

    I first suspected something about a week ago but I thought I did not level up enough, I used 4000 or 5000 Gold trying to get the token. I tried the last few days and when I play a Jump in event, I play a couple of games leave (exit app) and come back later (a hour or two) all progress is gone.

    Is this normal?

    2 votes

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  9. Scavenger Hunt Not Working for Clue 3

    Scavenger Hunt Not Working for Clue 3
    Murdered is the answer and I'm not proceeding to the next clue.

    1 vote

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  10. quick draft doesnt show rank or gain of it

    quick draft does affect your rank, and before we always saw our rank in quickdraft.
    now the rank isnt visible anymore like its unranked but if we check our profile we see that rank is still gained ... so its a bug its not shown anymore i assume.
    i not reported it for long as i thought u guys know and fix it but with no fix for so long now i start to worry

    2 votes

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  11. Wrong cards

    Wrong cards ( i.e. Not the ones picked) was added to draft deck. In quick draft mkm on iOS i picked 2”repulsive mutation” , deck contained 2 ”Repeat offender”.
    I would like to be refunded for this draft as this makes deck nigh unplayable. But more importantly fix this so that I can draft again. :)

    1 vote

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  12. Didn't receive play-in points for Feb 24 season

    Dear Arena Team,
    I am still waiting to receive my season reward 20 play-in points for finishing rank 570 in the February 24 season. I have received the email confirmation but to date no points arrived in my inbox.
    Please be so kind to solve the problem.

    Thanks and regards,
    Thisdan

    1 vote

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  13. マスタリーパス報酬不具合

    神話レア報酬が支払われない

    1 vote

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  14. draft

    So, I understand that you are supposed to learn from losses.. bla bla bla
    But facing as a draft noob at bronze gold and platin players 3x in a row ain't fun and doesn't help to learn 1 bit. **** that.

    2 votes

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  15. Second time my draft ruined for these bug

    The screen block and stay freeze during the match while i continue to play (only the graphics stay freeze)

    1 vote

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  16. Additional loss after 2nd game in Premier Draft

    In my most recent MKM-Alchemy Premier Draft, I won the first game and lost the second game. While the first win was registered correctly, I suddenly had two instead of one loss after the second game. Effectively this caused me to collect 3 losses early.

    I suspect that there was something wrong going on when I was matched for the second game. While the search for an opponent had already been finished after about 3 seconds (thats when the "Cancel" button dissapeared) it took an unusual extra 10 seconds until I entered the game. I experienced no internet connection issues…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Draft

    I paid 10000 coins yesterday for a premier draft e diconnect during it. after I can draft with diamonds but i lose 10000 coins!

    2 votes

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  18. App crashing while entering match

    For about the last month, when opening the app for the first time after a while, the first match I begin makes the app crash, then reopening the app it find the pending match but when at the “username vs username” screen it crashes again and keeps doing that until the timer runs out and i get match loss. While playing in ladder isn’t a huge problem, it happened also during a Standard Metagame challenge making me lose the entry at the first match without even playing the match whatsoever. You can verify that by checking my log. A refund…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Standard Metagame Challenge Rewards

    Hi - in the current March 2024 Standard Metagame Challenge, the reward packs are all the old Standard sets, not just the most recent (MKM) set as it has been in earlier Metagame Standard challenges.

    It feels like a much worse deal to play in since anyone who's been playing on Arena since the start of this Standard rotation already has most of the earlier sets' cards and so the booster rewards value is close to zero. My personal experience so far has rewarded about 50% MID and VOW packs, which were completed for me on Arena about 2 years…

    2 votes

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  20. Game Appears Hung Waiting for Quick Draft Opponent to Decide to Keep/Mulligan

    Playing in a quick draft tournament and game is stuck waiting for them to choose to keep cards or mulligan.

    Steps:
    1. Purchase a quick draft tournament and play
    2. When waiting for opponent, game seems to hang.

    Platform: Windows, PC

    Expected: To be able to play

    1 vote

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