MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2785 results found
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Playing against WotC employees
Hello! During my first Duskmourn Sealed event, I am fairly certain I played against Aaron Forsythe, because his display name was mtgaaron and it was orange. If it was a free-to-play game I wouldn't mind and would be tickled, but since I paid for the event it feels unfair that I got paired with someone who had already played with the set. He had a leg up on all the competition, and since I lost, I think I should've gotten compensated for that game. I hope you all don't mind that I've been sending a lot of feedback. I care…
2 votes -
Game dropped connection during hand selection. Wouldn't let me play cards after reconnect
Game dropped connection during hand selection. Wouldn't let me play cards after reconnect.
Received "connecting to server" on PC at the beginning of match. Game reconnected; however, I couldn't select any cards to play lands.
2 votes -
booster not appear after acquiring them
I've acquired a booster in mastery(level 14) and it doesn't appear in the booster section... than i've bought a booster of karlov manor for 900 gold and that didn't appear too...and no new card in collection so no idea where the problem is...
2 votes -
Crashes and Starting errors when drafting on Windows PC(Gems consumed multipul times)
先月のアップデート以降、ドラフトが始まらず、アンインストール→再インストールさせられたり、その後もドラフト中に頻繁にクラッシュしており、正常にドラフトが出来ず困っています。
なお、デュエル中は特に問題はありません。
ジェムも消費してしまっているので、どうにか対応してください。
3 votes -
MTGA freezes when I press the button to start the draft I paid for.
MTGA freezes when I press the button to start the draft I paid for. Waiting screen appears then freezes and the game cannot proceed.
3 votes -
Crash on trying to start Duskmourn Premier Draft
I bought access to the Duskmourn Premier Draft for 1500 Gems and when I click on the Start Draft button the game freezes in the "Waiting for the Server..." loading screen and then crashes.
2 votes -
Frozen Premium Draft - can't quit, can't re-enter
Background: the first day of Duskmourn Premium Draft, I tried to enter. It showed the screen that said waiting for others to join the draft, but no one ever did and MtGA became unresponsive. I was able to force an exit from MtGA and restart. All other events that I've tried are availiable to me, but not Premier Draft.
When I navigate to Premier Draft, the box I select says "Resume." I can get to the next screen, which shows how many games I've won and lost (none, none) and says "Start Draft." When I select "Start Draft" MtgA crashes,…
4 votes -
Missing Game in Bo3-Darft and broken Report-Site
In this Bo3 Draft I only could play 2 Matches instead of three. I tried to report the Bug but it's not possible to upload the log on the site. It shows me an error: "The upload took too long, connection was lost.". I have 40mbps uploadspeed, so it can't be a problem on my side.
Would be nice to get a refund for the draft and a fix for the bug report site.3 votes -
limited duskmourne
I was given a defeat out of nowhere. I was way ahead in the game. I had Vagavoth and the moment I played a white room (forget which) I was given the "defeat" screen. I didn't not time out. Everything also had hex proof thanks to the blue room. This would've been my 6th win!
2 votes -
sideboard
I can't sideboard any card for the second time in Traditional Explorer Event
2 votes -
orb
When I try to spend the orbs I gained to get cards I don't receive any. The orb is gone but I don't get the reward. Can you help me? It happens even if I unlock the mastery pass.
2 votes -
2 votes
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2 votes
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Draft win recorded as both win ans loss
I was playing premier draft for Duskmourne.
I was 4/2 when I won a game and suddenly I was 5/3.
I have captured the log on mobile and will try and find the log file.3 votes -
re-loadable mastery passes
With Bloomburrow only being 60 days and Duskmourn only being 48 days, and both costing as much as a 90-day mastery pass, you need to allow players to re-load older Mastery passes that they pay for. This is a no-brainer. Halo infinite does it and it'll incentivize players to buy more mastery passes if they know they won't lose out on content they spent money to get.
2 votes -
Draft tokens bugged for Premier Duskmourne draft?
I used a draft token to enter Premier Duskmourne draft and Arena keeps freezing/crashing on the "waiting to seat players" screen. I was able to enter the Ixalan quickdraft so im assuming its just the draft token for premier and not drafting in general that is the problem.
2 votes -
Traditional Draft Side Board Issues
When playing traditional draft for Duskmourn I was unable to sideboard with any of the other cards in my pool. This caused me to lose the first of my games.
3 votes -
Client crashes when trying to play Premier Draft
- Trying to play Premier Draft
- Mac
- When I clicked Premier Draft, I got stuck on "Waiting for server". After a while, the client crashes, and my Mac restarts. When I went back, the gold had left my account, and I could click to resume the draft. However, the same thing happens when I try to start the draft.
- Normal draft
- N/A
- N/A
7 votes -
Jump in
Since Bloomburrow I have not been able to restart the Jump in event. I was hoping that with the update of this new set the problem would be solved but I can't use my Jump in tokens.
3 votes -
can't find the card I received after winning in midweek phantom jump in
After my second win in the midweek phantom jump in event, when I clicked on the card to flip, I could see for a short moment a white mythic card, but before I could recognize it just quickly disappeared. I opened then a white-green deck to see what new cards would show up, but nothing. I tried went through then the whole list of my mythic cards, but couldn't find a new one.
2 votes
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