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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2412 results found

  1. Quick Draft - game not registering

    [PC] I was winning a game in Quick Draft. My opponent stopped doing anything for a long while but wasn't timing out. I decided to relaunch Arena. After relaunching, I didn't get reconnected to a game. The score remained the same as before the disconnect. I believe that I was later given a game loss. I would like a refund for the event.

    1 vote

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  2. Cannot get "Call a Surprise Witness" card style in MKM Story Deck Festival

    I already cleared Festival : MKM Story Deck, but I cannot apply "Call a Surprise Witness" cardstyle.
    I think the reason for this is that the order in which these cards are obtained is set to 0. Is anyone else having the same problem besides me?
    Use device : Android

    10 votes

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  3. evento

    Nao recebimento do estilo de carta, apos vencer as partidas no evento.

    2 votes

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  4. No XP for last two wins today

    I did not receive any XP for my 4th and 5th win today (which were the 14th and 15th wins of the week for me), nor the 500 XP for completing a 500/500 Daily quest (I did get the 500 coins, but not the 500 XP). By my calculation, I was shorted 500 + 2502 + 252 = 1050 XP. Please advise.

    Note: I tried repeatedly to include the log file, even trimming it to be below 50MB. But it failed to post each time.

    1 vote

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  5. Momir - Specialize display

    Momir creatures are in a weird in between token state, so they still display the 5 specializations, but have the token status, so can't use them. Pick one or the other please. Seems to be an issue with all the transform DFCs.

    1 vote

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  6. Draft

    Clicked to play a match and after 1:40 in queue I pressed the button cancel, after that it seemed that the "match" was lost.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  7. Call A Surprise Witness style not awarded from MKM Story Festival

    I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.

    17 votes

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    5 comments  ·  Events  ·  Admin →
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  8. Expose the culprit card bug on quick draft MTGA on PC

    I was playing a game of draft and my opponent casted "No more lies" on my spell Expose the Culprit. I payed the 3 manas and my spell went to the graveyard without resolving, making me loose the game. I was able to block with my creature with reach if that bug didn´t happend.
    This happended on my quick draft game 4 on 27/02/2023 around 14:10 (Spain hour)

    Attaching to pictures where you can see what a steal was this bug for me.

    2 votes

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  9. Mirror matches

    Allow mirror matches in starter deck duels and similar events. No reason not to have mirror matches. in fact, they will be more fun than some unbalanced pairings

    2 votes

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  10. Greenbelt Radical's morph cost was only 4 mana?

    I was playing in an MKM draft event, and when the opponent only had 4 mana, they were able to turn up greenbelt radical, making me lose the game! How is this fair?

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  11. draft

    I was playing a match in a quickdraft event, suddenly the game was frozen, the time meters never came to work during my opponents turn, i've been waiting about 10 minutes now, and nothing appens...weird bug, i can't tell what happened
    hopefully i'll get a refund on this one, i'm forced to conced the match in order to leave the frozen game

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  12. draft

    I was playing a match in a quickdraft event, suddenly the game was frozen, the time meters never came to work during my opponents turn, i've been waiting about 10 minutes now, and nothing appens...weird bug, i can't tell what happened

    1 vote

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  13. bug for event

    at 10:04 ET I received a loss for a game that I won on premier draft, i would appreciate a refund

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  14. opponent hasnt made a move for 5 minutes. but arena is not timing them out.

    playing quick draft MKM on PC. my opponent have been afk for a while but the timer never started.

    1 vote

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  15. draft loss after I failed to enter the game

    I just loss two draft game. And I start anothor draft game. But I failed to enter the game. I was stucked still in the entering page and time runs then. So I canceled this game but received a loss strangely. Thanks to the ******* system and ******* MKM set made me lost 3 times without win any game. I have played magic for 8 years and MTGA for 4 years. But now I lost confidence in this game. I hope to return my premier draft entrance fee.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  16. Stuck when start game in draft

    When start the darft no cards apear, I´ve try 2-3 minutes and nothing happens. Then I concede, and I show lose in my record.
    It´s a really sad experience.
    Happens in mkmBO1 draft

    1 vote

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  17. Issues with card Gearbane Orangutan

    Playing a Quick Draft with 2 cards called Gearbane Orangutan that has one of its ability when enter in battlefield destroy an artifact… I had picked two of them as strategy of my izzet, but when I casted, even chosen this ability, to destroy opponent artifact nothing happened.. unfortunately, I play using cell phone and I cannot place de log.

    Pls, give a look on this card.

    1 vote

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  18. 大胆な告発を破壊したのにアンタップしなかった

    クイックドラフト対戦中、相手のターンエンドに大胆な告発を破壊したにも関らず、次のアンタップステップにアンタップせずに負けたので保証請求します

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Quick Draft Given Automatic Loss

    Quick draft. Queue timer went to 4 minutes, clicked cancel. Returned to the menu to discover I had been given my 3rd and final game loss.

    2 votes

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  20. défaite lors de la recherche infructueuse d'un adversaire pour un paquet scellé

    Bonjour,

    J'avais deux défaites pour deux victoires sur un évènement paquet scellé au manoir karlov.
    J'ai essayé de lancer une nouvelle partie mais il n'y avait aucun adversaire disponible. Au bout de plusieurs minutes, je suis revenu sur l'écran d'accueil de l'évènement et une nouvelle défaite avait été comptabilisé, ce qui a mis fin à l'évenement. jJe trouve ça assez injuste étant donné l'investissement réalisé pour participer à cet évenement.

    2 votes

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