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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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770 results found

  1. client started a second match while already playing one

    Hello everyone,
    I was playing a limited premium drfat on arena, I was 3-2, during the match the client just started onther match. I won the other match, but when it ended my score was 4-3 (so I was unable to keep playng)

    It happened around 11 pm italian time (the day of daylight saving, yesterday it would have been midgnith).

    can I get my entry feed back please?

    3 votes

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  2. Weekly wins not rewarding 250xp

    Weekly wins are not rewarding the requisite xp.

    Screenshots show that I have only received the 25xp for a win but should have received the 250xp for my weekly win. This has happened multiple times.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  3. Missing mastery pass rewards

    I've been missing mastery rewards pass everytime I level up. Can somebody help me resolve this pls?

    5 votes

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  4. Two games disappeared halfway through

    At 2 separate occasions my game disappeared. Once in a ranked pioneer game, once in a duskmourn premier draft. In detail. I was playing these games. A waiting for the server message came up, then the screen went black. I restarted the client and found myself in the main menu, without an ongoing game. In ranked it is not a problem, but in the premier draft it may cost me prizes. The premier draft was around midnight UTC on october 26. The explorere ranked was earlier that day.

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  5. Quick Draft Bloomburrow - hang on vs screen, client failed to relaunch

    During my third game of the day in a previously drafted Bloomburrow Quick Draft event, the game hung during VS screen. Client failed to relaunch multiple times. Counted as game loss.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  6. did not receive mastery pass rewards

    I did not receive mastery pass reward when completing level 39. This has most likely happended previously at least at level 34 as well but I just thought I was imagining.

    7 votes

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  7. Valgavoth

    Valgavoth, Terror Eater Ward not effective after targeted with Live or Die in draft event.

    2 votes

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  8. Mi ha espulso da una partita vinta

    Stavo giocando una partita di Draft, era quasi vinta, sulla dichiarazione attaccanti il gioco si blocca e mi kicka dalla partita. allego il log

    3 votes

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  9. Auto-Defeat in Draft BO1, after disconnecting from the game

    I was playing Draft BO1, with 2 defeats. I started another game, and I was kicked out from the match after 3/4 turns, without any error messages.
    I was sent back to the Draft menu, and I started another game. I won that match and when I returned to the Draft Panel I had 3 defeats and my run ended.

    2 votes

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  10. Battlepass bug

    No reward for battle pass on my id.
    iPhone

    4 votes

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  11. Battle pass reward bug

    No reward after buy battle pass. No gold, card, ecc on IOS

    4 votes

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  12. Missing rewards from mastery pass

    Paid $20 for mastery pass and missing 2000 coins 400 gems and at least 6 packs

    5 votes

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  13. Traditional Draft match didn’t end after loss

    I was playing a traditional draft and went into match 3 with a record of 2-0. I played the 3rd match and lost twice in a row. After the game 2 loss, the game went to sideboarding instead of the Home Screen. I was confused and continued the match on as normal, we played an additional 2 games that I won and I was awarded the 3-0 payout.

    Screenshot attached here, showing that the payout screen shows a 3-0 prize and “-1 games remaining”

    Not sure how to recreate the bug or if it is exploitable but it should probably…

    3 votes

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  14. There is no midweek magic.

    It is past 2:00 PM PT time and midweek magic isn't showing up as an event I can play.

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  15. gem reward

    When I opened packs that gave me gems, it did not increase my gem total. The same thing happened when I just got a reward of a card that was already in my collection, which should have also awarded gems.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  16. Lost Love Spells That Work Urgently to Bring Ex Back Today .+27785149508 /

    Urgent effective love Spell caster to help you bring back ex lover & save you marriage fast contact:profibrahim98@gmail.com is certainly the best spell caster online and his result is 100% guarantee!. My Name is Ciara form Tx,USA. After 12years of marriage, me and my husband has been in to one quarrel or the other until he finally left me and moved to California to be with another woman. I felt my life was over and my kids thought they would never see their father again. i tried to be strong just for the kids but i could not control…

    2 votes

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  17. Inability to respond to lethal damage

    My opponent attacked, and after blocks I would be taking lethal damage and the system appeared to go into the auto-finish mode where you can not concede with lethal damage eminent. Issue being that I was holding a Savor in hand with four open mana to both kill a 3/2 and then gain the three life from the food token leaving me at one life.
    This cost me the game.
    Additionally, this is not the first game ending bug I have reported, with no feedback, and no reconciliation? Is that not a thing on Arena?

    2 votes

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  18. facing high rank players

    Recently, I've been facing high-ranking players way too frequently. I'm barely a diamond ranked player. Lately, in limited, half my matches are against top 1,000 mythic players. The other half are against other diamond ranked players. None of my matches have been against people of lower tier ranks. This makes it much more difficult to win matches and gems, given that the level of competition I have to face is not balanced based on my rank.

    3 votes

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  19. mastery pass problem

    Hello,

    I have a problem with the mastery pass. My account levels up but the pass benefits are not released. I've already lost some benefits like the pet skin and also +400 gems.

    This error has been happening for about 4 days. Which made me lose several benefits.

    I'm waiting

    15 votes

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  20. extra loss in a premire draft

    I should be 3-2 after a loss in a premire draft. But I got an extra loss. It beacme 3-3.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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