MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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960 results found
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Game compatibility on android device
Can you make MTGA available on store for older android device?
I manage to install MTGA on Samsung Galaxy S7 with andoid 8.0, the game runs very well.
To do that I found full game xapk version 2021-12-80-1175 on uptodown.comUnfortunatly the update 2022.13.0.1198-1198 is not available yet. So I can't play anymore...
Why don't you alloy old andoid version to install it directly from google play store ?
2 votes -
More than 4 copies of cards when opening boosters
Steps to reproduce: purchase and open 20-50+ boosters from one set.
I'm playing Arena on PC.
I recently opened booster packs one-by-one from the Kamigawa: Neon Dynasty set. I received 5 copies of the following: Kami's Flare, Eiganjo Exemplar and Dokuchi Shadow-Walker (3 total extra). I received 6 copies of Tamiyo's Compleation (which is also spelt incorrectly; it should be Completion) (2 total extra). I received 7 copies of Network Disruptor and Network Terminal (6 total extra).
This means that I should have received 11 Common Wildcards instead of these extra copies.
I currently have 23 Common Wildcards on my…3 votes -
Deals sshop glitched
The shop is glitched after kamigawa update ....spent coins on ephemerate and tezzerets gambit only to recieve nothing as apparently the cards dont exist ? Cant find them any where and am very unimpressed with this update so far as i got lagged out of 2 games i payed 10k to be in forcing me to lose from a strong position
1 vote -
1 vote
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Did not receive my 50 packs from the prepurchase with tokens and such.
I have not received the prepurchase 50 packs with the tokens and such for Kamigawa. I cannot report it as the site keeps asking for login info and never goes beyond that. Is anyone else having this problem?
1 vote -
Store not working
I keep getting this screen when i try to buy something. please fix this
1 vote -
buy multiple packs with gold
let me buy multiple packs with gold.
its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.5 votes -
No rewards
After climbing the constructed ranked ladder from silver to gold I did not get the reward. No booster or gold.
1 vote -
I have not recieved any of my Mastery Mythics. Spent 20 Euro on the Mastery pass...
Dear customer support, I've purchased the crimson vow mastery pass and recieved quite some rewards but not my Mythic wildcards. Managed to get to lvl 85 today to try and get another Mythic wildcard but once again I did not recieve it!
I would like to have my wildcards redeemed or the money back that I spent on this mastery. Thank you for reading and your support. hope to hear from you soon.
Kind regards
1 vote -
Purchase not applied
I purchased both cards on daily offers (Kessig Naturalist & Bloodrage Alpha) on the 09/02/2022. None of them was added to my collection!!!
Please can this be fixed?1 vote -
Bought a strixhaven pack went to open it got a blank error message that just said okay no new cards in collection
Bought strixhaven pack got a blank error message with an okay box when trying to open it no new cards in collection and pack is gone
1 vote -
carta non aggiunta dopo acquisto
no card was add after purchase in shop, daily discount
LUPA MANNARA CAPOBRANCO
already exist 1 copy in my collection so I expect to have 2
1 vote -
Pre Order Kamigawa Neon Dynasty bundle disapeared
I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)
2021.12.80.3983.908401
1 vote -
PLAYNEO redeemed but didn't receive anything
I think you enabled the code playneo too early. I tried keying it in out of curiosity and it accepted it. However, it waited for the server and eventually didn't do anything. I went to the packs section and alas there was nothing there. After retrying the code it says it was already redeemed.
2 votes -
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards
6 votes -
product suggestion
I purchused two planeswalkers from the store and the app (on android) never added the cards to my collection
1 vote -
Purchase failed due to store error
Purchase gem failed from yesterday due to store error
27 votes -
Daily Deal (for STX lessons styles ) is not a good deal
Common lesson styles were on store (Daily Deals) on 22 April 2021 with -75% off price.
Common lesson styles were on store (Daily Deals) on 29 January 2022 with -25% off price only !
I suggest WOTC to be vigilant to daily offers.1 vote -
**Billing problem: overcharged for gems
**Problem: Tried to buy 1600 gems for AUD$14.99, was charged AUD$60.97
Um…that’s not good. Could someone please get back to me on this
Thanks
**EDIT: Pic of receipt from apple added, corresponding receipt from bank. How am I supposed to have bought three seperate purchases in one tap?
The bugs in this app have gotten serious. You owe me $45, thank you1 vote -
Bonus for pre ordering both kamigawa bundles
In the past players have received a bonus for preordering both bundles. I intend to preorder both $50 bundles for kamigawa as it looks great, but I'm disappointed there's no bonus for it. In the future, for sets I'm less interested in, I will be less likely to get both bundles.
1 vote
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