MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Crashing App

    The APP on IOS crashes anytime I navigate away from the initial screen. This means I cannot collect packs, visit the store, or edit my decks.

    1 vote

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  2. Paypal verification

    Cannot input verification code to link PayPal. It wont even let me click on the boxes to input the numbers. When I press tab to try and move between object it only effects the page hidden underneath the PayPal pop up.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Pet wont appear unlocked

    I bought the mastery pass and have leveled up way beyond the level to unlock the blue ghost pet but recently when I went to change it, its unavailable to me. Ive received all other rewards so far as I know from unlocking the pass except this. Please help, thank you!

    1 vote

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  4. 1 vote

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  5. 1 vote

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  6. did not receive mithic cards after purchasing mastery pass

    after purchasing the mastery pass on PC, i was able to collect all the previously accumulated rewards except for the mithic rare cards. the 6 mithic cards i was supposed to receive did not show up anywere in my collection.

    1 vote

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  7. 3 votes

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  8. 3 votes

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  9. I cant't see 750 gold mission

    Non mi da più le missioni da 750 gold da più di hn mese

    1 vote

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  10. Bug report

    Cannot open store or packs in iOS

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. can't buy packs with coins

    I can't buy MID (Innistrad) packs with coins, even though I have enough. There isn't even the option to buy it. Please fix this. Thank you.

    1 vote

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  12. can't buy packs with coins

    I can't buy MID (Innistrad) packs with coins, even though I have enough. There isn't even the option to buy it. Please fix this. Thank you.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Card pack Daily deals prevents users from purchasing regular packs of Innistrad.

    Steps to reproduce:
    1. Login during a promotional offer featuring Innistrad card pack.
    2. Buy the card pack using 900 gold and the promotional offer.
    3. Reach the shop and try to buy a regular 1000 gold pack.
    4. Notice the offer is now gone.

    Actual Result:
    The user is unable to purchase a 1000 gold pack during the promotional offer after purchasing said offer and being locked out of it.

    Expected Result:
    The user is able to freely purchase promotional offer and non-promotional offer as the user pleases.

    Workaround:
    No workaround has been found yet.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. possible bug in purchasing new packs

    I noticed today I can no longer purchase the Innistrad packs with gold. If this is a bug, you have a neww bug to fix. If this is another **** move by Wizards, you'll lose me on Arena, and likely several other people, because I refuse to play a game that forces me to only play with older cards, unless I fork out more money to get those new cards. Innistrad can only be purchased with gems, at the moment....not a smart move on your part. I suggest quick change.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. The latest Inistrad pack cannot be purchased in gold.

    As of 10/1, the latest pack of Inistrad is no longer available for purchase in gold.
    The display itself is not displayed and it is not possible to select.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote

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  17. The latest Inistrad pack cannot be purchased in gold.

    As of 10/1, the latest pack of Inistrad is no longer available for purchase in gold.
    The display itself is not displayed and it is not possible to select.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Midnight Hunt card reward

    I didn't receive card rewards from Midnight Hunt mastery pass on levels 9, 12 and 21 (so far).
    I attach latest log (just reached level 21).

    1 vote

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  19. hola, tenia 6 sobres por abrir, abrí 3 y desaparecieron los otros 3 :(

    hola, tenia 6 sobres por abrir, abrí 3 y desaparecieron los otros 3 :(

    1 vote

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  20. Store is unavailable

    The button of the store is dark and I can't click on it, when I try to it says: Store is currently unavailable

    1 vote

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MTG Arena Bugs & Product Suggestions

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