MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
237 results found
-
Booster not received
In the Mastery Pass for Lorwyn the 4th reward should have been 3 Booster for Lorwn, but somehow I didn`t receive them. Instead I got 3 Boosters from an other pack.
Is this a bug?
2 votes -
wrong pack in mastery pass
I got 3 Edge of Eternity packs from the mastery pass, but the picture showed pictures of Lorwyn packs. Is there a way to get the packs swapped to Lorwyn instead?
2 votes -
Cannot purchase rare wildcards
For a month I have been unable to purchase rare wildcards from the store. It states that I already purchased the item and "store purchase failed duplicate transaction "
1 vote -
Cannot purchase rare wildcards
For a month now I have been unable to purchase rare wildcards. It says "you already purchased this item" and after you exit out, duplicate transaction
1 vote -
Duplicate Discount not being applied in store
When buying decks in the store, it is not recognizing the card i have in my collection even if it is the exact same card and set.
1 vote -
bought mythic pack and i get a rare wildcard?
WTF is wizard of the coast doing besides using spells to make us spend money on a mythic pack to only get a rare wildcard. Fkn crook ash punks
1 vote -
Crashing in critical moments
Cannot open store, cannot draft on android crashes happens as soon as it loads, need refund!
1 vote -
Store crash
Crash on store open, able to purchase gems but Android crashws common on new update
Crash also occurs when Entering a draft!! Need refund!
1 vote -
mastery gave the wrong packs
Level 4 of the lorwyn mastery pass gave me 3 edge of eternity packs not the displayed lorwyn packs. Would like my lorwyn packs or a refund for mastery pass, did not purchase mastery pass for packs from old sets.
5 votes -
My Vault is gone
So my Vault was at something like 132% yesterday. I never redeemed it. Now that Lorwyn Eclipsed has launched I've lost all my progress.
Can you please restore it so I can redeem my wildcards?
1 vote -
Master Pass Level Boost - did not receive all of purchase packs
I purchased mastery pass experience for level 40, but did not receive all of the packs shown on the level boost page. I have attached a screenshot of the level boost page I saw when I clicked on level 40. But I did not receive the number of packs shown. Please provide the displayed number of packs I was supposed to receive with the purchase.
30 votes -
[BUG]Wrong Packs displayed on Mastery Pass for Lorwyn Eclipsed
I bought the Mastery Pass for Lorwyn Eclipsed, at Level 4 it states I should get 3 Lorwyn Eclipsed Packs.
However at level 4, I received 3 Edge of Eternities Packs instead.Please Advise and Thank you!
46 votes -
Lorwyn Premium Battle Pass Milestone 4 gave me wrong packs - 3 Edge of Eternities it has listed 3 Lorwyn Packs
Lorwyn Premium Battle Pass Milestone 4 gave me wrong packs - 3 Edge of Eternities it has listed 3 Lorwyn Packs. Would like if you check your other milestones of the Battle Pass so no more mistakes are happening. Also Pls refund us the correct packs
12 votes -
Mastery
Mastery Pass Reward Bug: Level 4 of Lorwin Eclipsed Mastery gives me 1 Lorwin Booster and 3 Edge of Eternities boosters instead of 4 Lorwin Boosters
20 votes -
Ashling
Hello!
I purchased the Ashling Brawl deck on MTG arena, however when I try and use it it says that Ashling is not a card that I have, and is unable to be crafted with Wildcards
2 votes -
Store Error
Store Error - Unknown Error
Attempting to purchase the $49.99 Lorwyn bundle and I get Store Error = Unknown Error
There are only 7 hours remaining to make this purchase.2 votes -
bug
I can't buy the pack bundle from the store. I get the attached error message
1 vote -
bug
I'm unable to buy the pack bundle from the store. I receive the attached error message
1 vote -
I can't buy anything
Nothing happens, steam overlay is enabled, have balance, accounts are linked, idk. Hit the button, and I get a purchase noise, but nothing happens. Can't press the change payment hyperlink at the bottom either, just doesn't work.
1 vote -
Mastery pass bundle.
I always preordered the $15 bundle as well as the $50 packs bundle. I loved that I was able to save the $5 by preordering and getting some bonuses for it. Now I have to purchase $20 worth of gems to get just the mastery pass. I'm very sad by this change, as having the mastery pass gave me a goal to hit and a reason to log in and play every day. I don't want to encourage WOTC to keep making things more expensive and taking perks away at the same time. So for the first time in YEARS…
3 votes
.png){kind=link}
- Don't see your idea?