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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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267 results found

  1. 開封中のパックのレアカードが、消え

    パック開封中にレア以外のカードは確認した状態で別のアプリを開いた。戻ってくると、サーバーが応答中になり一旦アプリを閉じて再起動した。
    するとパック開封は終わっており、確認したコモンアンコモンは貰えていたが、レアカードは貰えていなかった

    1 vote

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  2. I can not buy my ff7 pack bundle , because of too low embedded browser resolution

    When I want to buy my ff7 pre-order bundle,
    in the last step to process my pre-order, it says:
    the browser or embedded browser is not compatible with the 3-D secure authentication, while i could buy rare bundles,
    please can you check how I can solve this issue ?
    I

    1 vote

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  3. Mastery Pass

    The issue with the Mastery Pass is not in its value, it is the gate they put on it to earn levels. They need to let you grind it out. Most people will see there are 20 days left on the mastery pass and grab it thinking they can complete it. Only to feel really bad when they realize that no matter how much you play you cannot. The Mastery Pass should be an incentive to play, not make you feel defeated with no catch up mechanics. At minimum disclose how many levels are possible within a given week, so…

    1 vote

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  4. Can't Buy Gems

    Can't buy gems. It is getting stuck when I select the amount I want to buy (750) and it tries to take me to the semi-external purchase part. Just stuck with black screen and "Waiting for the Server..." message with the orange twerly bar going. Notably the "Return to Arena" button hasn't fully loaded in and is greyed out and unclickable, so I can't play without restarting. Worse for you I cannot give you my money which is your real incentive to fix this.

    1 vote

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  5. paypal

    Pyapal Not Working
    Captured Log:
    " js:1: Uncaught SyntaxError: Unexpected token . "

    2 votes

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  6. crypto

    In a world where digital assets are becoming the new norm, knowing how to manage them is an important skill. So it's nice to see that top services like Paybis are helping you enter the crypto space easily and safely. No fuss, no hassle - simple and clear, I was very surprised by the support service, which helps with any questions, since I was interested in How Many Shiba Inu Coins Are There, I was told that it would be useful even for those who are just taking their first steps in this direction, and have been working for…

    1 vote

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  7. decks

    I can't purchase a deck anymore. It just shows no items available.

    1 vote

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  8. gold pack

    purchased 11 packs of tales of middle earth alchemy. did not progress my gold pack counter or give me a gold pack for purchasing 10

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  9. Paypal Loop

    I've been trying to buy the Final Fantasy bundle, but your checkout isn't working. When I try to login into Paypal, it keeps starting me over. I've input the phone code correctly numerous times, I've tried logging in with password. It always ends with the prompt to put in my email or phone number again. Please fix this, or do you not like money?

    7 votes

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    7 comments  ·  Store  ·  Admin →
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  10. Golden pack progression

    The golden pack progression system hasn't been updating for the last couple of purchases/days. Been stuck at 9/10

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. card style

    New Card style patch is not working properly, after replacing my cards with preferred styles the game does not allow me to launch with the error: Invalid Deck - Deck validation Failed.

    1 vote

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  12. Paypal Store purchase dosnt work

    When attempting to purchase anything from MTG Arena with Paypal option on infinite loop ...enter Username enter Password, thats all I get I only have paypal option as i do NOT have a credit cards only a savings debit card they dont work i have submitted this info 3 times under technical problems NO response in weeks I emailed their 3rd party people via messenger that run/control their payment system Wizards know of this issue and have yet to do anything about it.

    7 votes

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    4 comments  ·  Store  ·  Admin →
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  13. Pacote bugado

    Comprei um pacote de Ixalan de 1300 e ao abrir no lugar da mítica veio uma rara.

    1 vote

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  14. Mardu alchemy bundle in the store has wrong price

    The mardu alchemy bundle in store cost 1.200 gems or 10.000 gold but price in gold should be 6.000

    1 vote

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  15. cartes mythique de récompense non obtenues

    Bonjour,

    J'ai acheté cette semaine (mardi 6 mai) le passe maitrise de Tarkir. J'étais au niveau 26 environ. Hors, si j'ai bien eu les récompenses, je n'ai pas obtenu les cartes mythiques de récompenses du niveau 7, 14 et 21. Elles ne sont jamais apparues. Ce soir, je viens de passer au niveau 28, et la carte mythique correspondante n'a pas été non plus créditée. Pouvez-vous effectuer la régularisation? En vous remerciant, Mathieu Peyre

    1 vote

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  16. Mastery Pass Unlock Bug

    Hi

    Bought some gems and i've 5900 gems on my balance.

    When I try to unlock the Mastery Pass it show's the store buying gems option like I didn't have enough balance to unlock it.

    Can't unlock it. Spent my money. And nothing!

    Ty

    1 vote

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  17. 1 vote

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  18. [BUG] MTG Arena shows the wrong currency in the store

    MTG Arena on macOS shows the wrong currency in the store (Euro instead of US Dollar) despite living and being located in the US.

    Entire purchase flow shows Euro prices.

    Issue is isolated to MTG Arena on macOS, on Windows and iOS the correct currency (US Dollar) is being shown

    1 vote

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  19. Arena wildcard mythic packs

    1. Received rare wildcard after purchasing mythic pack
    2. PC (windows)
    3. Paid for 2 mythic packs, received only 1 mythic card
    4. I expected 2 mythic cards
    5. see log file attached.

    note: this is happend before...

    2 votes

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  20. Alchemy packs did not progress the countdown for free pass

    When I bought two Baldurs Gate alchemy packs the progression for the free packs did not advance, even though it says to buy Standard and Alchemy packs to earn a gold pack. While there is text about how it cannot be played in the current Standard or Alchemy format, the text regarding earning golden packs does not suggest this should be a problem so long as the pack is an Alchemy pack.

    1 vote

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