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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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819 results found

  1. Gems in pack instead of wildcards

    I bought a Murders of Karlov Manor mythic pack and received gems instead of a card I am missing. Please help.

    1 vote

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  2. Purchase window does not appear

    I am trying to purchase gems/wildcard bundles and when I do this, the purchase window does not appear from Steam to purchase the digital products. This has persisted for several weeks.

    1 vote

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  3. I have purchased the dog in the in arena store and I never received it

    I have purchased the dog and also that is why I cannot see the dog for purchase because I have already purchased for the dog from the arena store. Give me the dog now or give me my money back..

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  4. Receiving Gems instead of mythic card for set I do not have all the mythics for -

    Opened a pack of Murders and got 40 gems instead of a mythic I do not have yet - I guess duplicate protection is a thing of the past now?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. codigo starter kit

    he comprado el starter kit de el señor de los anillos, me viene con dos codigos completamente nuevos, pero al poner los codigos no hacen nada, no me han dado ninguna recompensa... he salido del juego y vuelto a entrar y no veo absolutamente nada... queria ver si me podian ayudar

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. Fallout cards in Arena when?

    When are the Fallout cards coming to the Arena store? its an idiotic move if you dont put them on it so just wonder when you will be?

    1 vote

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  7. Bundle not in store

    Missing the one-time 20 Booster Alchemy: Murder at Karlov Manor for 15k Gold Bundle

    1 vote

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  8. Card pack disapearing

    I redeemed my Lost Caverns of Ixalan today, openned one pack and the 5 other just disapeared when I click next.

    1 vote

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  9. Not getting credit for mythic packs

    I keep purchasing mythic packs and it does not cause the golden pack counter to move. I tried several different times purchasing more mythic packs and still nothing. Very frustrating since they cost more.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Can't install or update on Samsung Galaxy S22 Ultra

    App installs "instantly" from the store and then throws an error as soon as soon as you try to play. Latest Android and Samsung One UI update. Uninstalling and reinstalling does nothing. Can't seem to make anything work.

    3 votes

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  11. store

    the daily deals lost half of its stuff all of a sudden at 11:35 AM Eastern and I noticed it when I went in to get something. Half of what was there ten minutes ago still was there, but some styles and the gems had vanished. I am using the pc client

    3 votes

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  12. Gemme scomparse

    In negozio c'era la possibilità di acquistare 400 gemme che al momento del click sono risultate non acquistabili

    2 votes

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  13. Mastery XP won't register until I log out

    I purchased the mastery pass, but mastery XP often won't register upon completion of quests. This can be remedied by logging out and then back in, but then the mastery pass jumps ahead to where you should have been if your xp had been registering. This means when there are card rewards, I cannot reveal or claim them, and I do not even know what they are or if they were added to my collection. Very irritating, might dissuade me from paying for a mastery pass in the future.

    1 vote

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  14. Did not receive gems in Mastery Pass

    I purchased the Mastery Pass at level 34 and received all the rewards except the 400 gems.

    I'm using Arena on Mac.

    1 vote

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  15. Store dissapeared after clicking on crystals

    I was going to buy 6 packs, before doing so I decided to click on the crystals when the store dissapeared. I tried leaving the store and going back , but there was no change. After restaring the client, the store came back. I am in PC

    1 vote

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  16. Preorder Packs not showing up

    My Murders at Karlov manor preorder packs never showed up in my account. I know it's just 10 packs but I would like to get them.

    1 vote

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  17. cant buy gems in the store. option is there but wont work

    cant buy gems in the store. option is there but wont work

    1 vote

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  18. Gems vanished from game

    Missing games: after login to game today i noticed i am missing a bunch of gems, should have around 400 and now have only 20. Can you look at this case?

    2 votes

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  19. bug, gold pack not received

    on pc while browsing the store i used gems and in game currency to purchase a few packs.. by doing so i completed the needed packs to obtain a gold pack. after opening the purchased packs i attempted to open the gold pack. when i attempted to open it, a blank error message prompted and only had the ok button on it.. it was blank other than that. i tried again and same result. i closed the game and reopened it.. and the gold pack was gone and i never received my gold pack, i checked my collection to see…

    1 vote

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  20. Revealed face-down wildcard in pack not added to wildcards owned

    On 'Packs' screen, I clicked 'open all' on 12 MKM packs. Before that that point I had 0 rare wildcards and 1 mythic rare wildcard. After the packs opened, while they were still on display, with the rare cards still hidden, I checked my wildcards; 2 Rare wildcards and 2 mythic rare wildcards. So presumably one of the opened packs included a rare wildacrd. Fine so far.

    Then I revealed the face-down cards from the opened packs one by one. One of them was a rare wildcard. I checked my wildcards again; 2 rare, 2 mythic; The number of rare…

    1 vote

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