MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 1 vote

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  2. Store ate my gems

    Bought Aetherworks Marvels with gems and it isn't in my library

    1 vote

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  3. mythic rare booster pack gives rare wildcard

    I purchased a mythic rare booster pack and received a rare wild card. When contacting support about it I was told that this does happen but they will not refund the 1300 coins or give me another pack. If you were to buy a product anywhere else and it was a lower spec, you would not be told to just deal with it. Sort it out and reimburse the players effected by this bug.

    3 votes

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  4. Prerelease code not working

    I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.

    6 votes

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  5. No Jump In Tokens in Mastery pass

    I cannot see the advertised Jump In Token rewards in mastery pass, only the extra boosters/IRCs.

    They be added to our collection at a what levels?

    2 votes

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  6. Card sets of United Dominaria I bought in the store are not reflected.

    Card sets of United Dominaria I bought in the store are not reflected.

    1 vote

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  7. Can't open packs

    Was opening packs and now my pack screen shows the following:

    Tried restarting client to no avail.

    1 vote

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  8. 2022.18.60 Pre orders are not available dominaria united

    It’s sept 1, the version of the app is 2022.18.60 but I can’t open my preorders and dominaria isn’t available.

    1 vote

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  9. Arena don't give me a rare wildcard that i found in a baldur's gate pack

    Receive rare wildcard in pack, purchasing pack but the rare wildcard counter don't change

    1 vote

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  10. Bug store related

    A purchased card can not be found in the collection, however the gold has been taken

    1 vote

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  11. Bundle purchase bug

    I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.

    1 vote

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  12. Not getting the item from the store

    I bought Boseiju, who endures with one of the daily deals in the store, but i never recieved the card in my collection

    1 vote

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  13. M1 Mac when launching a game from Epic Store I have to click the button ~50 times

    https://youtu.be/URBDETgLGls

    I'm trying to launch the game from Epic Store and it always requires a lot of clicking. I need to spend about a minute launching the game.

    Video above attached of me trying to launch a game. Contacted the Epic Support - they told me to request help here.

    1 vote

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  14. Did not receive rewards for mastery passes

    Did not receive mastery pass lvl 62 1000golds reward.

    1 vote

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  15. There’s no way to see item descriptions in the store

    Make it possible to see what items are and what they contain when shopping in the store. Whereas now, you can’t. I’m on an iPad. There’s literally no description for items. What’s the adventure bundle? What am I getting for $15? Long pressing doesn’t work. Tapping doesn’t work. How is this possible?

    1 vote

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  16. Questionable math in Daily Deal

    Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.

    Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…

    3 votes

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  17. Daily Deal lists false discount

    The daily deal for 8/23/2022 includes a mythic pack of Streets of New Capenna. It is listed as 15% off, but the actual discount is less than 12%. I guess I have to hope that this is mere negligence/incompetence, but regardless of the reason, players are owed recompense for this blatant false advertising.

    3 votes

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  18. Shop

    Hello, i buy for 3000 gold the alternative art of Rootbound Crag, Glacial Fortress, Drowned Catacomb, Sunpetal Groove and Dragonskull Summit from the store and after take me the gold i search them and i don't have them. I don't see them in the store again after that day. Please solve this problem. Thank you

    1 vote

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  19. I bought invoke despair card style and it’s not showing up

    I bought invoke despair card style from the daily deals section on 8/21/2022 and it’s not showing up

    1 vote

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  20. Not receiving any rare item from pack

    B ought a pack of Theros beyond death because I only have a few cards from that set, it gave me a gem voucher saying congratulations you've collected all rares from this set, except I haven't. It didn't even give me any actual gems either, so I got no rare card or gems from the pack I bought. Also I'm having to post this in the idea category because every time I try to report a bug it auto redirects me to this page, I have tried 4 times to fill out a ticket but it just keeps bringing me…

    1 vote

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