MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Today's gems deal on the store not working properly

    I attempted to purchase the 400 gem daily deal at the store, but the transaction did not go through properly. I have not been deducted my gold, nor have I been given the gems, but the store now says I have already purchased the gems.

    1 vote

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  2. 1 vote

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  3. Not getting the cards I got out of packs

    I bought several packs a few days ago and opened them up. I got several cards I thought would be great in my deck like gift of estates but they didn’t show up in my library anywhere. It’s not in historic and it doesn’t even seem like the game acknowledges that the card exists. Please look into this and fix it.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wrong cards from pack

    bought a Midnight hunt packs, got crimson wow cards.
    what a scam.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Wedding Crashers event

    I was unable to play the Wedding Crashers event after purchasing it for 2000 gold. I left in disappointment and did other things. I came back and it gave me the card art for winning 0 games. I never even got to play. You owe me 2000 gold. If your answer is anything other than, "here's your 2000 gold back", then you are wrong. What a bunch of jerks.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Purchased cards

    I purchased the Planeswalker bundle in game and I never received them

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. input code Courierbat. it says I've already claim it. but it was my first time putting the code in

    First time inputed the code Courierbat but it tell me codes already redeem without giving me anything.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Strixhaven Daily Deal

    Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Card disappeared when I purchased one of the same name

    I recently got a card style for Negate designed by Koji Nishino. I already had the card style for Negate designed by Dominik Mayer. When I made the purchase for the style from Koji Nishino the design from Dominik Mayer disappeared. Based on the symbol they are both from the, "Mystical Archive" set but look completely different. My goal was to make all my negate spells look different so I hope they don't replace each other if it's from the same set. I really liked the card that got replaced.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Didnt get my mythic card

    I didn't get my daily mastery pass reward today was the red ball and the mythic card craft token and I didn't get it

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Didnt get my mythic card

    I didn't get my daily mastery pass reward today was the red ball and the mythic card craft token and I didn't get it

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missing Mastery rewards

    I’m missing umpteen Mastery Pass rewards for the latest set. When will this be fixed please?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Got Crimson Vow 6 pack instead of forgotten realms.

    Store had an error when I purchased cards, saying "internal error" after confirming purchase. I just gave up and figured it would load later. I bought 2 more packs with gold, and when I went to my pack page I had 6 Crimson Vow and my 2 FR packs.

    Don't know what to do with this because I don't want CV.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Got Crimson Vow 6 pack instead of forgotten realms.

    Store had an error when I purchased cards, saying "internal error" after confirming purchase. I just gave up and figured it would load later. I bought 2 more packs with gold, and when I went to my pack page I had 6 Crimson Vow and my 2 FR packs.

    Don't know what to do with this because I don't want CV.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. FNM Promo Code

    When redeeming promo codes I received from FNM for booster packs I receive the error, "redeem code failure." Telling me that the code has already been redeemed. This code is fresh out of it's packaging at the time of redemption, to confirm, no booster pack was added to my account nor have I previously redeemed a Crimson Vow promo code.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Avatar Purchase Bugs

    I've finished this weekend "The Gathering" and got the Halana and Alena avatar, but it dosen't add to my list. So I went to the shop and buy the Olivia bundle to test, no coins were subtracted and it disapear from my list, no sleeves or avatar. Try the same with the Bolas avatar on the shop, and the same happened, no cois and the avatar is gone.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Avatar Purchase Bugs

    I've finished this weekend "The Gathering" and got the Halana and Alena avatar, but it dosen't add to my list. So I went to the shop and buy the Olivia bundle to test, no coins were subtracted and it disapear from my list, no sleeves or avatar. Try the same with the Bolas avatar on the shop, and the same happened, no cois and the avatar is gone.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Avatar Purchase Bugs

    I've finished this weekend "The Gathering" and got the Halana and Alena avatar, but it dosen't add to my list. So I went to the shop and buy the Olivia bundle to test, no coins were subtracted and it disapear from my list, no sleeves or avatar. Try the same with the Bolas avatar on the shop, and the same happened, no cois and the avatar is gone.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Avatar Perchuase Bugs

    I've finished this weekend "The Gathering" and got the Halana and Alena avatar, but it dosen't add to my list. So I went to the shop and buy the Olivia bundle to test, no coins were subtracted and it disapear from my list. Try the same with the Bolas avatar on the shop, and the same happened, no cois and the avatar is gone.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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