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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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326 results found

  1. Bought a card on the deals tab and it is not in my cards I own.

    I bought one of the deals on dragon cards in the “deals” section of the store. After purchasing it, I looked in my card collection and it did not appear in there. But my money (in game currency) was taken.

    1 vote

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  2. Mythic rare Wild card lost when switching platforms

    I had 2 mythic rare wild cards. I created a deck on mac, finished the deck using one wild card on android. Went back to mac and opened deck. It showed that i still had 2 mythic rare wilds and that the card wasnt crafted.i tried to craft the card again. It then used my second wild card but didnt give me an extra of the card. Going back to android it shows i still have a mythic rare wild card but throws an error when i try to use it. Can i get my mythic rare wildcard back please?

    1 vote

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  3. DMU packs dissapeared or duplicate protection not working

    I just got 5 DMU packs for constructed season sep 2022 end. When I opened the packs, I just got 5 cards with pictures of a gem on it. I don't know if I received gems, but I shouldn't have received gems due to the fact that my DMU collection is not complete.

    2 votes

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  4. Missing mastery reward

    Missing mastery level 29 mythic card reward.
    Pretty sure that I didn’t receive any mythic card or gems.

    1 vote

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  5. treasure chest

    I´m not able to increase the vault of my treasury. It doesn´t matter how many packs I open, the treasury is not filling. Please help me.

    2 votes

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  6. Not receiving Mythic Rewards on Mastery Pass

    I have not received any of my Mythic Card Rewards on the battle pass. I’ve been receiving only common or uncommon.

    I am level 79.

    1 vote

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  7. loja

    impossível efetuar compra na loja do mtg arena

    1 vote

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  8. Vault Progress Is Not Correct (Reward % For Duplicates Is Missing)

    Hello Wizards,

    First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are…

    1 vote

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  9. Ho pagato ma non ho le gemme

    Ho pagato 9,99 tramite Google pay ma non ho ricevuto le 1600 gemme, è un ora che esco e rientro dall'account ma non sono salite, sto usando un dispositivo Android, One plus Nord.

    1 vote

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  10. 0 votes

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  11. Booster

    Phanton Booster

    PC, I was opening a booster, after clicking the screen just said "ok". Clicked "ok" and check on my bag i didn't see what it came in that booster, just like nothing was gave to me, please help me.

    1 vote

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  12. The packs that I exchanged for gold do not appear

    I bought packs redeemed with gold and could only open one pack. I need them to be able to recover the rest of the packages as Only one can open

    1 vote

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  13. Bought with coins didn’t get items

    I purchased some Ajani cards with coins on the daily deals… I don’t have those cards available. I attached two photos of proof. Please email or text this website layout is difficult to navigate.

    1 vote

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  14. Update the drop rate webpage for DMU

    Can you please update the drop rate and mastery pass description page for DMU? Specifically I'm wondering how the system handles rare card rewards which are specific cards (not ICRs) which the player already owns.

    The below page would have the info I'm looking for, except it's only been updated for HBG...

    https://magic.wizards.com/en/mtgarena/drop-rates

    1 vote

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  15. Packs Contained One Card Each, Missing the Rest

    I just cashed in 3000 coins for 3 regular Dominaria United packs and went to go open them. The first pack opened normally, displaying all the cards on the screen. I still had two packs left to open, but when I clicked on the next pack it just showed me two rare cards at the same time, already revealed, and no other cards in the pack, and apparently that action consumed BOTH of my packs. I'm not seeing any other cards in my collection that could have been the undisplayed cards from those incomplete packs.

    1 vote

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  16. Wildcards in the season pass

    All of my wildcard rewards have not been awarded to me throughout the recent most battlepass, I've lost out on like 3 or 4 mythic wildcards and a couple of common and uncommon wildcards. This is very annoying and also causing my progress on my deck to be paused.

    1 vote

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  17. Mythic Pack without mythic card

    Hello Wizard
    I paid for 1 Dominaria United Mythic Pack but I didn't receive any Mythic card (i receive 1 rare wildcard).

    2 votes

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  18. Store Daily Deals

    If it costs 3000 gold to buy a rare card style normally, then why would the Daily Deals for the pain land styles (such as Adarkar Wastes) also be for 3000 gold? Especially when they claim to be 40% off? I would like some sort of refund for the gold/gems I spent on these styles because of my lack of discount.

    TLDR; The 40% discount on the Daily Deals in the Store are not reduced in price at all, let alone 40%.

    1 vote

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  19. pase de maestria no entrega cartas miticas

    el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error

    1 vote

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  20. Code from promo pack of new capenna not working

    It says it has already been redeemed but I only opened the pack last night at a draft.

    1 vote

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