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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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574 results found

  1. Mastery Pass Rewards and other Quest Rewards Not Received

    Mastery Pass Rewards and other Quest Rewards Not Received for past two days.

    1 vote

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  2. i urgently need a powerful love spell caster to help me bring back my ex lover +2347069966756

    +2347069966756 SPIRITUAL LOVE SPELLS CASTER/STOP CHEATING SPOUSE IN CANADA, MONGOLIA, LUXEMBOURG, ITALY, HUNGARY, SINGAPORE, ESTONIA, ARMENIA

    1 vote

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  3. Mastery Pass not unlocking after payment

    playing on android, i spend 3400 gems to unlock the mastery pass but receive no rewards and instead the bottom paid path still shows as locked and the price has updated to 5400 gems to unlock.

    1 vote

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  4. MASTERY PASS REWARD

    I didnt ever recive mythic card on mastery pass reward. this time at level 9 aetherdrift pass, but i alredy reported for other episodes!

    1 vote

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  5. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. Instant love spell caster online that works perfectly+2347069966756

    +2347069966756 ARE YOU HAVING ISSUES WITH COURT, MARRIAGE, HEALTH,BOSS SUFFER NO MORE WHATSAPP DR DENNIS

    1 vote

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  7. packs open

    AFTER THE NEW AETHERDRIFT FORMAT, CLICK ON 3 NEW PACKS AND DIDNT GET THEM , ALSO HAS BEEN CRASHIN A LOT

    1 vote

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  8. Aetherdrift Mythic Pack Wasn't a mythic

    Had bought a mythic pack with gems and not only did I not gain progress towards a Gold Pack but it wasn't even a mythic I got a rare.

    1 vote

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  9. ストア

    先日ストアで買ったカードスタイルが表示されなくて困ってます、、、

    1 vote

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  10. Pack Bundle Purchase

    Hello,

    I tried 2 times to buy the Aetherdrift Pack Bundle, but it crashed at the end each time.

    1- Choosing Pack Bundle at 58,49€ in the store
    2- Paying by credit card, and validating the payment with my bank
    3- Purchase complete, then neverending message "Please wait". After 10 minutes if I quit the message, MTGA crashes.
    4- Relaunching the soft, no bundle in my packs.

    I hope I won't get charged

    Platform = PC
    Version = 2025.44.60.7681.1114425

    1 vote

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  11. The Arena store is completely non-functional on Mac.

    1. To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
    2. I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
    3. The results are that I can't buy anything.
    4. I'd expect to be able to buy something with money.
    5. No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
    6. Googling the problem lead me to a Reddit thread where someone said…
    1 vote

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  12. Unable to make purchases

    Often, when I click an item to purchase it, Arena will go into an endless "waiting for server" loop and the only way out is to quit the application. I'm running Arena on Mac. Today I also encountered this problem when I clicked one of the promotions on the main screen.

    1 vote

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  13. Packs remains highlighted for preorders that cannot be opened

    It is irritating to have a menu highlighted for something I cannot affect. If it cannot be opened, it should not continue to flag the Packs selection. It is bad enough the Store is highlighted every day for the daily deals. At least those are changing. Put some thought into the mechanics of your interface, and do not simply focus on making it pretty.

    2 votes

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  14. 1 vote

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  15. I've bought one card a week ago or so at the "daily offers", and the card never appears for me to choose

    I've bought one card a week ago or so at the "daily offers", and the card never appears for me to choose

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  16. Please bring back lord of the rings items to the store

    I got interested in magic with the Lord of the Rings set, but I started playing on Arena after the set was released and limited-time purchases from the store, like Avatars, protectors, full art map lands, the one ring companion, secret lair, were no longer available.

    I have spent a lot of money to get every craftable card available but now I would like to see the other Lord of the rings items back to the store. I look nearly every day in the store and it has been since March 2024 and I have not seen anything extra for…

    1 vote

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  17. Bug booster

    J’ai ouvert plusieurs boosters et j’ai reçu des gemmes à la place de carte rare / rare mythique alors que je n’ai pas encore obtenu les cartes rares de la collection Fondation. Normalement on reçoit des gemmes seulement après avoir obtenu toutes les rares en X4 et exemplaires

    1 vote

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  18. Pioneer Masters Mythic Packs are bugged

    (1) When openig Pioneer Masters mythic packs, I keep getting gems instead of missing mythic cards. (I invest 260 gems just to get 40 back instead of a mythic card).
    (2) Your support-team should not be called support. No one is dealing with my issue. I was asking for a refund but I was just beeing ignored. You're all a bunch of frauds.
    (3) I reported this issue twice in the customer support section. The first time, I was ignored, the second time I was told to report it here. I'm quite sure, it wil be ignored as well.
    (4)…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  19. Improved warnings for new players / customers

    Would appreciate improved warnings for new players/customers or a way to get the money back, to buy something else for unused cards. As I was new to the game, I bought some Pioneer Masters cards for 100€ and I haven't noticed the tiny warning, that these cards can't be played. I just wanted to buy some cards to play alchemy or standart. The warning has also the same colour as the edition itself, so its even harder to spot the tiny warning, which is only above the purchaseable packs. Normally its possible to get the money back and to buy…

    2 votes

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    1 vote

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