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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. The wrong Teferi

    I got a Teferi card style in the store just now (PC). The store says it is Teferi, Temporal Pilgrim. The claim screen showed a different Teferi and indeed, I don't have a card style available for Teferi, Temporal Pilgrim.

    1 vote

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  2. Paying 2800 gems to START shopping is horse s**t.

    Making people pay for the ability to shop is predatory, and super douchey. Be better than that.

    1 vote

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  3. Retro fetchlands MH3 not showing as purchased

    I purchased the MH3 Retro Fetchland cosmetic bundle, it shows in my collection as available, but I have to spend wildcards to use the Retro or new Enemy Fetchland cosmetic even though I already own the fetch land?

    1 vote

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  4. 1 vote

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  5. Hideaway

    Can’t buy anything from the hideaway store even though I have tickets to spend

    3 votes

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    2 comments  ·  Store  ·  Admin →
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  6. 2300 gems for the chance to shop for asthetics?

    Are you guys really that hard up? You don't even offer options to earn gems but you want people to pay you money for card styles?
    You may have just placed the straw that broke the camels back in regards to me spending another dime on this game.

    2 votes

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  7. Gems

    Sorry I'm not sure if this went through. I purchased 750 gems and haven't received them.

    1 vote

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  8. 750 gems

    I bought 750 gems but they weren't added to my account. I've restarted my app on both my phone and PC but they have yet to be added.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  9. Asking for gems to spend ticket in modern horizons store

    I visited the new modern horizons store tab and it asked me to send about £15 worth of gems before i can spend my tickets. This is clearly a bug as we were led to believe that this would be some fun thing to do to get us to play more and celebrate the release of modern horizons 3. Only the most scum bag, greedy company that hates and nickle and dimes their players would do this, so i suggest making it free like intended before anyone gets the wrong idea about Wizards of the Coast. I know this is…

    2 votes

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  10. horizon hideaway pass bug

    Before I purchase Horizon hideaway pass for 2800 gems, on Jun11, I already have assess to Psychic Frog's Horizon Hideaway. I was able to purchase stuff with ticket won during quest. I thought purchasing hideaway pass would give me more access to other prices. After I purchased the pass, there is no different in the hideaway. I don't know if it was a bug that I can access hideaway pass without paying 2800 gems or the 2800 gem purchase doesn't do anything. In short, I have 2800 gems less for nothing

    2 votes

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  11. Psychic Frog Horizon Hideaway’s not giving proper credit for prior achievements

    I bought the Psychic Frog’s Horizon Hideaway pass for 2800 gems today (June 11). It says “ During this period, you will earn Horizon Hideaway tickets even if you haven't yet paid for entry to Psychic Frog's Horizon Hideaway; you can always pay the entry later if you decide you want to shop after all…” I won 11 matches and completed my daily quest. I should have gotten 45 + 5x2 + 5x1 = 60 tickets, but I only got 56 because it did not give me credit for the matches I won before I bought the pass (the pass…

    1 vote

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  12. Store error

    For a long time now, I can't buy anything with my Steam wallet.

    2 votes

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  13. Mythic Reward Mastery Pass

    When winning the Mythic card reward in the Mastery Pass Outlaws of Thunder Junction, I keep receiving Uncommons instead of Mythics. This happened several times - I was under the impression that this had been fixed with one of the latest patch updates.

    Any updates on this one?

    1 vote

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  14. pay bills

    Problem of not being able to pay bills via STEAM in Japan.
    I want to pre-order the Modern Horizon 3 pack, but I get a store error. I checked and there were several similar comments on the steam store comments from about 2 months ago with low ratings. 20 people a day are paying $50 a day, which means that at this point you have lost over $60,000 in profits that you could have earned. How is it that you continue to lose profits for your company?

    1 vote

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  15. Improvements have been made on store packs with MH3, but there are still issues

    I very much appreciate the recent announcement regarding Modern Horizons 3 on Arena that the commanders from the EDH decks will show up in store packs when a full playset of all Mythic Rare cards in the main set have been collected. I like the direction you are taking with this. That being said, the current Premier Set, Outlaws of Thunder Junction, introduced 30 new-to-Standard Mythic Rare cards in the form of The Big Score, and I am rather displeased with your handling of it in store packs. I think that this further access via duplicate protection when a full…

    1 vote

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  16. bundle may 20/2024

    Cheap Bundle removed from store?

    1 vote

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  17. When i try to purchase gems the "waiting for server" load screen never stops

    When I try to purchase gems the "waiting for server" load screen never stops and I have to quit the program to get out. I'm a Mac user.

    1 vote

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  18. Cannot buy anything from store it just freezes. Mac

    I am trying to buy new Modern Horizons but it freezes after i click on buy and does not respond. Need to manually quit out of game. Have tried re-installing and everything and still no luck. Help!

    1 vote

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  19. cannot pre-order from the in-game store > featured section

    Issue description: You cannot preorder items from the In-game Store -

    Steps to reproduce the issue:
    1. Launch the game on Steam
    2. Open the store tab > featured section
    3. Find a pre-order item in the store (e.g. the "Sorin Pack Bundle") and click
    the price

    Expected Outcome: Steam window opens
    Actual Outcome: Error modal: Store Error Store Purchase Failed Unknown

    Ordering non-pre-order items works.

    Can not order the Sorin Pack Bundle in the Steam installation of MTG Arena. The button that should open the steam window to continue the order does not appear,

    Can order other offers on…

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  20. crashing problems with the shop

    Everytime I try to go to the shop the game crashes.

    1 vote

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