MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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838 results found
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Buy more than one booster with gold
Buying booster( with gold ) one by one is tedious and non ergonomic.
When every extension you buy 60+ booster, its a very long operation.
A possibility of buying in batches (10 by 10?) would be welcome in the future2 votes -
Game compatibility on android device
Can you make MTGA available on store for older android device?
I manage to install MTGA on Samsung Galaxy S7 with andoid 8.0, the game runs very well.
To do that I found full game xapk version 2021-12-80-1175 on uptodown.comUnfortunatly the update 2022.13.0.1198-1198 is not available yet. So I can't play anymore...
Why don't you alloy old andoid version to install it directly from google play store ?
2 votes -
More than 4 copies of cards when opening boosters
Steps to reproduce: purchase and open 20-50+ boosters from one set.
I'm playing Arena on PC.
I recently opened booster packs one-by-one from the Kamigawa: Neon Dynasty set. I received 5 copies of the following: Kami's Flare, Eiganjo Exemplar and Dokuchi Shadow-Walker (3 total extra). I received 6 copies of Tamiyo's Compleation (which is also spelt incorrectly; it should be Completion) (2 total extra). I received 7 copies of Network Disruptor and Network Terminal (6 total extra).
This means that I should have received 11 Common Wildcards instead of these extra copies.
I currently have 23 Common Wildcards on my…2 votes -
Bug
Preorders not is shop on iPad/iphone
2 votes -
Bonjour, je n'ai pas reçu ma récompense du passé maîtrisé premium du niveau 75 merci.
Pas reçu la récompense du niveau 75 en prenium
2 votes -
Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo
Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo. When I restarted the app, my hard earned pack disappeared. The glitch is shown since I have the same number of gold after I bought the pack. PLEASE HELP!!!!
2 votes -
Lost my gems and coins
I’ be been trying to buy Mastery Pass and suddenly I’ve lost a lot os my gems. I had like 3.050 gems and stuck with 1.600. Also bought 4 booster packs and I supposed to remain with. Like 625 coins. But I had 25 coins left. When that happened the server kept reconnecting and reporting error bugs. Please help to get my rewards back!
2 votes -
Hendon Shrine Fail
I bought all the Hendon Shrines and when I went to build a deck it says that I didn’t purchase them. I later find out that I can’t use them with the standard battles. Why are you selling them if I can’t use them?
I would like the 4250 coins back please. I would have bought a Strixhaven deck instead.
2 votes -
Buying Booster packs
Hello!!
I would like the option to buy as many I can boosters.
When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.
Thx!!
2 votes -
Incorrect purchase, issues with card after its purchase
can't see the creature that i've purchased in my card list. I can't use it. What is going on?
2 votes -
I don't seem to be getting my mythic cards from the mastery pass.
Mastery pass rewards: Mythic rare cards are not being rewarded
PC: udpated to the latest version2 votes -
Pumpkin Cerberus is invisible
I purchased The pumpkin Cerberus Pat today. When I tap on the pet space on the battlefield I can hear the sound effects, but I cannot see the pet. I spent 15K in gold and this is really frustrating.
Playing on iPad, version 2021.9.40.325.892497
2 votes -
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
2 votes -
Did not get draft pass when purchased from the daily deal
I purchased the draft token from the daily deal today for 9,000 coins. But I still only have 2 tokens on my account (I had 3 from buying the mastery pass and used 1 of those tokens).
2 votes -
lost gold
I lost 3k gold for buying packs after the maintenance.
2 votes -
redeaming Code from Planewalker Deck Error
i cannot redeam the code of an freshly opened planeswalker deck. deck speech is italian and it is an old jace deck from war of the spark. any suggestion what to do? i bought some planewalker displays from ravnica and wots and i hoped to use the codes in the arena?!
2 votes -
Purchased card doesn't show as owned
I just purchased Jace, Mirror Mage from the Daily Deals, and it is not showing up as owned in my collection
2 votes -
card style double purchase - please refund.
Hi there
I just purchased the Lurrus Card Style. I didn¨t realise that i already own that card style. The system allowed me to still buy the style, that is a bug in my opinion.
Please refund the 2000 gold spent.
Thank you.
Kind regards
Philipp.
2 votes -
Store Daily Deals disappear before the posted expiration time (<24 hours)
Daily Deals in the Store disappear before the 24 window of opportunity has elapsed. This is not the first time this has happened, as I also missed out on 200 gems becase that deal disappeared 30 minutes after it became available. Technically this is fraud. Also, I know buying packs that don;t count towards the Golden Pack are not a good deal, but I can't help it.
1 vote -
no three steps ahead alternate style
I noticed there is no borderless version of the Three Steps Ahead card which is a rare and sees a lot of play.
1 vote
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