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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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846 results found

  1. MTGA PC client doesn't let me buy gems in the store

    Your store has been bugged for MONTHS. The ability to buy literally anything on the PC client is bugged. PLEASE FIX

    1 vote

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  2. card styles and duplicate protection

    Apr 16, 2024, 10:55 AM PDT

    today Outlaws of Thunder Junction was released and I purchased card styles for the fast land duals.

    Then I found out that I cannot apply them to Concealed Courtyard Spirebluff Canal Blooming Marsh inspiring Vantage Botanical Sanctum from the Edition Kaladesh.
    (I already had crafted a playset of all these cards)

    Should everyone really craft the same cards again from edition Outlaws of Thunder Junction in order to be able to use those new card styles ?

    Is this a bug or "works as designed" ?
    Actually it does not make much sense to purchase…

    1 vote

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    3 comments  ·  Store  ·  Admin →
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  3. Golden boosters lost

    Hello,
    I bought boosters from the new extension and received 5 golden boosters. They disappeared from the boosters section after the update. Can you give me back these boosters please?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  4. Pre-Order Packs missing after update

    Seems like there’s a bug in the store.

    Bought outlaws pack bundle which is missing after update. Mastery Bundle appeares to be activated.

    Sent order details to customer service, did re-install and validated bundles again. Cards / packs are still missing.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Error lands

    The other day I bought the LOST CAVES OF IXALAN full art lands from the Magic Arena store, and these were not enabled for me, I have let several days pass, just in case there was an error and they will be enabled in my account after some update, but now I'm in OUTLAWS and they still don't show up, that's why I want to report this to see if they can be recovered or my coins returned to buy other things

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Not able to purchase pre-order products for Outlaws - 2024-04

    Time is running out and I've been trying to buy this for three days. Help! I don't want to miss out on this. Fix it please! Is anyone else having trouble purchasing it? I can't find any fixes for this issue. I reloaded the game from Epic Games. I rebooted my computer multiple times. I made sure I had the latest update on my Mac. Nothing worked.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. 2024-04 Cannot Access Store

    Can't access the store. Trying to buy the pre-order bundles but everytime it gets stuck saying "waiting to access" I should be more clear, I can access the store but cannot buy any of the pre-order bundles. It just keeps saying "Waiting for the server..."

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  8. Mythic Pack bug

    Mythic Packs seem to give the same rarity distribution as normal packs...
    I opened 4 packs and each had the standard NORMAL distribution.
    What's the point of differentiating between standard and mythic if the drop rates and types are the same?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  9. ゴールデンパックの進行について

    本日13時前にイクサラン 失われし洞窟のパックを6パックを購入しましたが、ゴールデンパックの進行が1つしか進んでいません。補填をお願いします。
    また、2月にもカルロフ邸殺人事件のパックを10パック以上購入しましたが、ゴールデンパックの進行は3つくらいしか進行していませんでした。
    その時は気のせいかと思いましたが、掲示板などにこういったことがよくあると書かれてましたので、今回注意してみていたところ確信に変わりました。
    素早い対応を期待しています。

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Purchase menu is not loading. searching for server

    Cannot reach the purchase menu. After going in the store and trying to purchase anything with real money, the game gets stuck on the searching for server loading screen. Never had this happen. Started 2 days ago.

    1 vote

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  11. My oko bundle disappeared

    I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,also disappeared in store[The picture(8449) is the packs interface right now,it is different from the interface I just bought the bunlde(picture 8448)],what happened to my account?

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  12. Steam version of Arena refusing to access steam wallet for completing purchases

    I click on the button in the store to purchase wild cards with sufficient funds in my steam wallet, and it simply returns me to the shop without opening the steam purchase page to complete the transaction.
    Attached are the logs, which I don't fully understand, but hopefully can shine a light on what might be happening.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. Booster bug

    Bought multiple murder at karlov manor alchemy packs but I'm getting normal karlov manor pack rares/mythics, meaning I can't complete my murder at karlov alchemy set.

    I have no interest in the base set, and just want the alchemy pack rewards I'm meant to get. I won't be spending money on the game until this is fixed and/or compensated for.

    Fix this please.

    1 vote

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  14. store

    Today i was going to buy 4 rare cards and i noticed its 11.49 euro instead of 10.99 so i didnt buy it,you lose a costumer with your greed.bye.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. Llanowar Elves Style

    Pleas sell the Llanowar Elves style again, or re-enable the code STARTERSTYLES

    your support can't even tell me if you have ever offered it in the store, only that the code is expired and that the redeem code tell you that you have already redeemed it when it is expired.

    I have played MtG for 20 years and Arena specifically since 2018 and I just want a Llanowar elves style for my Brawl deck.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  16. xp stopped increasing

    XP has stopped increasing today. I'm stuck at lvl 54 725/1000XP. It won't go up even when I'm completing daily and weekly quests. Playing via Epic games store. Seemed to be working yesterday. Things I did yesterday probably included: completing the survey, solving clues 3 and 4 (which gave xp), building "thewayisopen" deck (which definitely gave the 5000xp, not sure I've received any since then). Hope that helps. Please sort this ASAP, cos what was the point in getting the Mastery pass if you won't let us gain XP. Thanks

    1 vote

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  17. Bug

    Forensic Thopter displays as pink silhouette.
    I bought it from the store for a limited time at 15,000 gold.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  18. Gems instead of mythic rare from mythic packs

    I spent my gold on a mythic rare pack from Murders of Karlov Manor and instead got 40 gems even though I still have 3 mythics I don't have any copies of.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  19. 1 vote

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  20. 1 vote

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