MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
967 results found
-
Did not receive my 50 packs from the prepurchase with tokens and such.
I have not received the prepurchase 50 packs with the tokens and such for Kamigawa. I cannot report it as the site keeps asking for login info and never goes beyond that. Is anyone else having this problem?
1 vote -
Store not working
I keep getting this screen when i try to buy something. please fix this
1 vote -
No rewards
After climbing the constructed ranked ladder from silver to gold I did not get the reward. No booster or gold.
1 vote -
I have not recieved any of my Mastery Mythics. Spent 20 Euro on the Mastery pass...
Dear customer support, I've purchased the crimson vow mastery pass and recieved quite some rewards but not my Mythic wildcards. Managed to get to lvl 85 today to try and get another Mythic wildcard but once again I did not recieve it!
I would like to have my wildcards redeemed or the money back that I spent on this mastery. Thank you for reading and your support. hope to hear from you soon.
Kind regards
1 vote -
Purchase not applied
I purchased both cards on daily offers (Kessig Naturalist & Bloodrage Alpha) on the 09/02/2022. None of them was added to my collection!!!
Please can this be fixed?1 vote -
Bought a strixhaven pack went to open it got a blank error message that just said okay no new cards in collection
Bought strixhaven pack got a blank error message with an okay box when trying to open it no new cards in collection and pack is gone
1 vote -
carta non aggiunta dopo acquisto
no card was add after purchase in shop, daily discount
LUPA MANNARA CAPOBRANCO
already exist 1 copy in my collection so I expect to have 2
1 vote -
Pre Order Kamigawa Neon Dynasty bundle disapeared
I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)
2021.12.80.3983.908401
1 vote -
product suggestion
I purchused two planeswalkers from the store and the app (on android) never added the cards to my collection
1 vote -
Daily Deal (for STX lessons styles ) is not a good deal
Common lesson styles were on store (Daily Deals) on 22 April 2021 with -75% off price.
Common lesson styles were on store (Daily Deals) on 29 January 2022 with -25% off price only !
I suggest WOTC to be vigilant to daily offers.1 vote -
Bonus for pre ordering both kamigawa bundles
In the past players have received a bonus for preordering both bundles. I intend to preorder both $50 bundles for kamigawa as it looks great, but I'm disappointed there's no bonus for it. In the future, for sets I'm less interested in, I will be less likely to get both bundles.
1 vote -
Alchemy Rares and Uncommons replacing all VOW rares and uncommons in boosters
Opening 3 booster packs from Crimson Vow resulted in all rares and uncommons being from Alchemy 22 instead.
I understand the WotC is trying to push Alchemy on everyone, but come on. Opening Crimson Vow packs last week did not do this, and I wouldn't expect that in 3 packs of crimson Vow I didn't get a single crimson vow rare or uncommon despite not even having a full set.
1 vote -
Pre-Order isn’t available on mobile for NEO
Neither the packs nor the draft bundles are available on mobile for preorder.
1 vote -
wrong display in shop
the shop displays the pixel art snow covered mountain. I bought it, but it gets me the borderless standard art
1 vote -
Buy jem
冒険者セットを購入したが、3,500ジェムが増えていなかった。
冒険者アバターは入手していた。1 vote -
Acquisto Daily Deal busta Alchemy non comparsa tra i pacchetti disponibili da aprire
Ho acquistato una busta Alchemy dai Dayly Deals di oggi, ma questa non è comparsa tra i pacchetti apribili.Non ho modo di verificare se mi sono stati detratte le monete, ma in ogni caso l'offerta non è più acquistabile
1 vote -
1 vote
-
Store Bugged on Shadowspear
Shadowspear was purchased... it shows purchased, and doesn't show available anywhere for any deck type.
1 vote -
Standard rotation contradiction in MTGA
In the store, there is a warning on buying packs for Phrexia All in One, and looks like also for March of the Machine and Brother's War that these sets will be rotated out for Standard July 30th, however I received an announcement email today which said the only sets that are being rotated out are Crimson Vow, Midnight Hunt, Kamigawa and Streets of New Capena, so which one is right? I am confused.
0 votes -
Release standalone version
I do not want to have to use Epic to get Arena, it is so off putting I'm already reconsidering getting back into magic at all. Steam would be acceptable, Epic is just terrible. The launcher crashes, they alway keep showing ads and ******** popups. I just want to play some magic and all the other ******** needs to *****. I've been playign mtg off and on for 25 years, but the last 10-15 I just can't get into it and spend my 1000's of $ a year on it just because epic is so * and off putting…
0 votes
- Don't see your idea?