MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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836 results found
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Code from promo pack of new capenna not working
It says it has already been redeemed but I only opened the pack last night at a draft.
1 vote -
2 votes
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Ukraine
Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦
6 votes -
Purchased Pack Missing
I purchased a Dominaria United booster pack but it did not appear under my Packs page.
1 vote -
Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001
I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...
I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.
EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.
14 votes -
Card sets of United Dominaria I bought in the store are not reflected.
Card sets of United Dominaria I bought in the store are not reflected.
1 vote -
2022.18.60 Pre orders are not available dominaria united
It’s sept 1, the version of the app is 2022.18.60 but I can’t open my preorders and dominaria isn’t available.
1 vote -
purchase not given.
I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!
11 votes -
神話パックから通常レアワイルドカードが排出される
神話パックを開封したところ通常レアのワイルドカードが排出されました。
この商品の場合は神話レアカードか神話レアのワイルドカードのどちらかのみ排出されるべきではないでしょうか。2 votes -
Not getting the item from the store
I bought Boseiju, who endures with one of the daily deals in the store, but i never recieved the card in my collection
1 vote -
M1 Mac when launching a game from Epic Store I have to click the button ~50 times
I'm trying to launch the game from Epic Store and it always requires a lot of clicking. I need to spend about a minute launching the game.
Video above attached of me trying to launch a game. Contacted the Epic Support - they told me to request help here.
1 vote -
There’s no way to see item descriptions in the store
Make it possible to see what items are and what they contain when shopping in the store. Whereas now, you can’t. I’m on an iPad. There’s literally no description for items. What’s the adventure bundle? What am I getting for $15? Long pressing doesn’t work. Tapping doesn’t work. How is this possible?
1 vote -
Bug Preorder Bundle
The preorder bundles for Kamigawa are not in the Store.
5 votes -
Duplicate protection on mythic did not give mythic card
Hi, I just bought a mythic streets of new capenna booster pack and did not receive any mythic card, instead in the top card slot was a rare wildcard? That seems like a raw deal or at least unexpected. I imagine it was ob nixilis as I already had 4 but figured they should give me something else, instead just saw my vault go up like 2% (shouldn't it have been 4%)? Overall, very confusing and disappointing. Vault is ludicrous, you would need 25 mythic duplicates lost to get 1 mythic wildcard?
3 votes -
Mitic pack new capena
I bought a mythic of Mes Capena pack and they gave me neither mythic card nor mythic token. They gave me a rare token, can I get a mythic token as it should be please.
3 votes -
purchase Hive of the Eye Tyrant, Hall of Storm Giants design cards
I purchased the designs for the following cards:
Hive of the Eye Tyrant, Hall of Storm Giants.
But the cards didn't get into my account, even though I own the cards in mtg arena.1 vote -
achat
Bonjour,
Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
Merci de revoir ce bug rapidement.5 votes -
Update not needed but still asking won’t play without
Says open game in store then after it starts loading I get go to AppStore to check for updates and it won’t play without
3 votes -
Purchased Card Not Delivered
Just purchased the daily deal for the Shadowspear for 20%....
Store shows I've purchased it... It can't be found for use anywhere in any deck type.4 votes -
Purchased card style not applied or available
I purchased the 5 legendary dragon card styles yesterday (01/02/22) and in my deck editor there is no “apply styles” button, nor are the cards changed. I have checked for updates and reloaded my game numerous times. Please remedy.
6 votes
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