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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1559 results found

  1. downloading update stops, causes infinite loading card database

    Loading card database. I tried updating my game and would get around 1000 MB of the download done and it would skip to loading card database. i found a workaround on windows 10. Keep the broken app open then open a new app so you have two windows running. the new window will try to start the install again and you wont lose your progress from the previous window. when the new window eventually freezes open a third window and so on until your game finishes installing.

    3 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Game crash

    the game crash on the deck selection area before to join a battle.
    Select the desk icon, roll the mouse wheel or the scroll bar to select your deck, then freeze and crash the game.

    37 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  3. SFX stopped working

    I've found that when playing Arena (PC version) long enough, the SFX/various parts of game audio simply stop working after a time, often only one or two games in, causing me to have to restart it. A few friends said they've been experiencing this as well.

    10 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Background bug

    Background is blinding white. Started after newest update. I cleared my cache and nothing changed, I deleted and re-downloaded the game and nothing changed.
    Phone: Samsung Galaxy s20 Ultra
    Android version 12.

    5 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. too big and fail (download time exceed 6 hours for me)

    to download the 6.6 Go of the game with my network, i need 6 hours and i have always the message "you are disconnected (for inactivity)" after the end of download.
    Then i must restard MTGA and download restart.
    But after X times of restart MTGA/download, the game is corrupt and i could not play.
    i have not this issue before the last update of november

    !!! Please could you put a all in one file to download !!! with chrome i could download the 6.6 Go and after doing the install

    1 vote

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Can't see card names, life totals, p/t, and similar text information

    As shown in the attached photos, most of the text on cards and in interfaces are invisible, even after a reinstall and on multiple computers.

    9 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Failure to load arena on iPad

    App fails to load on iPad after SNC update. I reinstalled the app, but the issue returned so I can no longer play Arena

    17 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Wrong release date for The Brothers' War

    On the Set Collection page for The Brothers' War it says the release date is September 15 2022 instead of November

    3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Impulse cannot let you stack cards on the bottom of library.

    When playing Impulse, after choosing one card, the rest of them are put to the bottom of library randomly - i.e. player do not have chance to change their order.

    7 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Black screen ios

    iOS , iPhone 13, last update no update on mtga, black screen and i try everything am nothing. I want my refund total refund

    6 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 4 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  12. "Decks" has an indicator light that wont go away

    Make the stupid light go away!!!!!!!!!!!!. I've looked at EVERY NEW DECK, EVERY NEW (WACK) DECK ETC....

    7 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Screen resolution stuck

    The screen resolution on my mac version of mtg arena is stuck on 1200x800 super low quality and shows no other options. Also is cropping cards and the pets.

    33 votes

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    21 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  14. After last upgrade game is extremely slow

    I log into MTG Arena in a normal and fast way, but after the last update, when I try to play or visit my collection, the game slows down until it almost freezes. I use a laptop with Windows 11, but have never had any problems so far. The latest update, with the new card banned in Standard, is creating this bug for me.

    4 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Stuck in login queue

    Stuck in login queue. It says they're experiencing a heavy load, but it never actually logs me in.

    4 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Resolution on Mac after last update

    Have resolution problem after last update. Before that didin't have any issues
    I play on 1440x900. Thats highest resolution on my Mac and one and only one available on MTG Arena. No matter if I play on full screen or in window. Still don't see full card description :(

    45 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 2 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  18. sound and menu bugs

    after patch 2022.17.0.4172.940922 had a number of bugs on windows 10
    -when launching this version for the first time the popups had the add card sound effect playing on loop, had to restart to fix.

    -every match sound cuts out mid game and does not return even in menus. have to restart to fix.

    -pressing esc no longer opens the options menu.

    10 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  19. no es capaz de cargar la pantalla de carga, se queda en la parte de comprobando partidas activas

    no carga la sección de comprobando partidas activas, he probado y con los mismos datos funciona en otros equipos por lo que no se que podría ser la solución, ya he probando reiniciando la cache.

    8 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Packs tab indicator highlighted with no packs available to be open

    The diamond indicator at the Packs tab remains displayed after I have opened a batch of New Capenna packs at once, even though there are no other packs to be opened.
    The packs came from a prerelease code and were awaiting on my account until available, I opened all 6 at once. Switching between tabs or restarting the client does not solve this issue.

    8 votes

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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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