MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Can't login or attach failed to drop other attach

    On the PC running Windows 10 I am stuck to the screen 'Anfangssequenz laden'; on my laptop I can log in to Arena, but when I start a game Arena keeps telling 'Attach failed to drop other attach' or I get 'Netzwerkfehler can't connect to server'.

    I've been playing for nearly a year and the program always runs on either one of my devices.

    28 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Daily Quest Not Completing

    daily quests not completing even after playing games that meet requirements, like playing white spells

    23 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Friend icon missing

    Home screen no longer shows the friends icon on the bottom right corner of home screen.

    54 votes

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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create option to have a static background to improve perfromance and player experience.

    We should have the option to have a static background. This would greatly improve performance and reduce the stress on hardware.

    116 votes

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    22 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. MacBook Pro m1 Pro 16" issues

    Arena client minimizes itself when going from main menu into a match as well as when switching from searching for opponent to starting match. There are a few other times where it exits out of full screen and minimizes itself, but I can't recall them at the moment.

    Only have one resolution option in Graphics options of Settings menu in match.

    Arena client will not load past black screen if opened by clicking Arena icon, can only play game if launched through Epic Game Store.

    9 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Resolution issue on Mac (Innistrad Crimsom Vow Update)

    After the last update, there is only ONE option available for resolution, (in my case 1680 x 1050) no matter if you play on windowed or full screen mode. The resolution does not fit the screen and the quality is terrible. It is very hard to read cards.

    15 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. 837 votes

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    329 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. resolution

    The intermediate resolution between 1920x1080 and 1600x900 that I used before the update is no longer available, is it something definitive?

    12 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. you have been disconnected. Please reconnect to continue playing.

    Arena was working FINE on mobile about an hour ago, all of a sudden every time I open the game I get this error: "you have been disconnected. Please reconnect to continue playing" and when clicking on Reconnect, absolutely Nothing happens and I just stare at a black screen. NOTHING is fixing this, I've done everything short of fully uninstalling the game from my Android phone...

    22 votes

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    25 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. crash each time I exit

    I cant' close the game normally.

    Uninstall and reinstall did not fix anything.

    The game freeze each time I want to exit (by clicking on the exit button or press Alt F4)/

    Windows says each time "programm not respond" and I have to "end task"

    Very ennoying

    10 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. cannot login

    I cannot login. Its says "authenication failed"

    24 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Connection Lost and Unable to LogIn

    When I attempt to log in to Arena, I receive the following pair of errors. It starts with Connection Lost. When I click Reconnect, I get the Unable to Login screen. I have tried logging out and back in, but it puts me back into the same loop. I also uninstalled and reinstalled the client to no effect.

    12 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Not able to connect - disconnected from server

    I got a deconnection and since I am not able to connect anymore with « disconnected from server »

    Same behaviour with iPad, computer from phone’s data or wifi
    Even after a reinstallation

    12 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Friends list

    Friends list is not showing my friends. I’ve tried re-adding them and reinstalled the game but still hasn’t worked

    55 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. game crash

    I'm not sure if the category is the right one... Anyway, when I wanted to play in standard (without ranking), 4 times in a row now the game crashed when I tried to change deck.

    I don't see anything more to say. Please tell me if I can do something to avoid this. Thanks in advance

    4 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. UI not showing wins/losses/progress for Sealed, Draft, nor quests.

    Just played a Sealed match and a Draft match after 11/19/21 patch @ ~12pm CST and the UI is not showing any progress in either event nor in quests.

    Is activity registering on the server?

    10 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Missing friends list and daily quests

    I tried to challenge a friend to a duel and he accidentally canceled it. Afterwards my Home Screen no longer had the friends list button on the bottom left or my daily quests. When he tries to challenge me the little red flare appears but doesn’t actually allow me to open up the friends list.

    56 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Brawl challenges

    My friend challenged me to a Brawl Match, but we could only pick Standard decks.

    It'd be nice if 100 card Historic Brawl was a challenge option.

    23 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Friends List Disappeared

    After the last update my friends list button has completely disappeared and I cannot send direct challenges. When someone sends me a challenge I get a small burst of flames in the bottom left side of my screen to let me know I got something, but I can't do anything about it.
    I've never had any issue with MTGA before this and my friends list/challenges were working fine a week ago. Same issue on mobile as well

    52 votes

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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bug unable to login

    Unable to login
    Have Uninstalled reinstalled and still...

    61 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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