MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Daily - Weekly Quests disappeared

    After playing a few games (some Daily quests already accomplished, I was still on 2/15 on Daily and Weekly quests, New Deck quest in about 3 hour, Mastery level 2) all that bar with quests (Daily, Weekly, New deck, Mastery quests) disappeared.

    I tried to exit and open it again, reset it, tried restarting my PC (Windows), I even uninstalled the game and install it once again (first through Epic than direct from the MTGA site) and the quests have not yet appeared back.

    81 votes

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    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. I couldn't sac Ollenbock Escort during combat.

    I couldn't sac Ollenbock Escort during combat. I block with it and another creature and had no option to sac it after blocks

    17 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Direct challenge Friendly Brawl is broken

    When you do a direct challenge friendly brawl, when they accept, it shows them the 60 card interface where you are shown with the brawl interface.
    The duel sender, with the brawl filter for the decks, is told the deck is invalid when picking it, and the receiver, with the 60 card filter, can validate a 60 card deck choice.

    13 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. No Quest Progress in Friendly Challenge Matches Post 24_8_2021 Update

    Prior to this update, friendly challenge matches, while not giving progress to daily/weekly wins, allowed players to complete their daily quests. After this update, friendly matches no longer provide any progress.
    First tested in friendly match - 0/15, 0/30 quests
    Then tested in play queue - 3/15, 3/30 quests
    Re-tested in friendly match - 3/15, 3/30 quests

    29 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. attach failed to drop other attach

    I'm trying to log in on both my windows computer and Pixel 4A, but get the error "attach failed to drop other attach." Restarts did not work.

    19 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot login.

    Cannot login at 08/31/2021. I type my mail adress and password, the loading begins but the game comes back to the login screen. I had no problem at all yesterday.

    31 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Authentication Failed

    Cant log in, game says Authentication failed for my account, not currently connected.

    13 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Connection Lost - can't log in

    Just booted PC.
    Started Arena.
    Immediate message: "Connection Lost You have lost your connection to the server." with Check Status, Reconnect and Exit Game buttons.
    Check Status says the system is up.
    I click Reconnect.
    Immediate message: "Unable to Login Authentication failed for <username>: Not currently connected" with three buttons: Check Status, Reconnect and Log Out.
    Clicking Reconnect gets into an infinite loop that bounces between the two messages with maybe a third one in there sometimes with a different message.
    Log Out gets me to the login screen and then when I type in email and password gets me…

    13 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. MTGA.exe is not responding

    "MTGA.exe is not responding" after the exit.
    1. Try to exit the game
    2. PC, win10
    3. "MTGA.exe is not responding" popup
    4. Proper game close
    5. Attached
    6. none

    7 votes

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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can’t log in

    I play on my iPad. Each time I open the app, I’m automatically logged in. Today, I wasn’t for some reason. However, when I use my credentials to log in, the game goes through a loading screen, then kicks me back to the log in screen. No errors. No crashes. Just back to the log in screen. It looks like the game is trying to say something, but it goes by so fast I can’t see it.

    30 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Login loop, can't log in.

    can't login, stuck download some db files in infinite loop.

    27 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Login issues.

    Dear team, when I open the app it presents me with a login screen. When I enter my email and password it starts to load the app then sends me back to the login screen again.

    29 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Constantly Kicked Back To Login Screen

    I log in and the game starts collecting local data and then I am kicked back to the login screen automatically as if I never logged in. This is on PC.

    23 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cant log in

    Android/ magic arena

    Can't log into game unable to authenticate.
    Reset phone did not work.
    Tried wifi or data did not work.
    Tried log out and log back in did not work.

    33 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missions and friend list disappeard after first Strixhaven pack unlock

    After playing a few matches with a friend today, the friend icon in the bottom left corner, along with all with the missions HUD (Dailies, Weeklies, etc.) disappeared from the MTG Arena home screen. This occurred for both of us, and happened once we unlocked the first Strixhaven pack from the Mastery Pass.

    Not sure if unlocking the pack is what caused it, but it occurred at that moment for the both of us. I can still play online games on my own, though victories will not prompt any progression for missions. Any attempts at directly challenging players aren't received…

    64 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Daily win rewards not resetting

    My daily win rewards are not resetting. I received a new daily quest, however.

    23 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Authentication failed

    I am unable to log in. Just getting a message: Unable to Login - Authentication failed for [My Username]: Attach failed to drop other attach,

    12 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Log in

    This message keeps on popping up while Im logging in. It says " Unable to Log in Authentication failed for my account."

    28 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. you do not have the right roles for this action

    While im trying to connect to my account on Android i get a very quick (like 1 frame) message telling you do not have the right roles for this action Access denied - you do not currently have permission to connect. I tried restarting the phone and reinstalling the app, tried to świtch connection source which none worked.

    12 votes

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    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Historic Brawl Alchemy Deckbuilding glitch

    I'm currently unable to change out the old version of Goldspan Dragon with the Alchemy version in my Historic Brawl deck. It won't let me remove the card, I can add the Alchemy version and make it 101 cards for some reason which then makes it invalid.
    Changing cosmetics on it doesn't work like suggested previously, nor does changing the format of the deck to one thing then back to another.

    11 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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