MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Écran noir

    Depuis la MAJ je n’arrive pas à me connecter, le jeu charge et ensuite l’écran devient noir, j’entends la musique du jeu mais l’écran reste noir

    15 votes

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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Getting kicked back to login screen after "gathering local files" prompt.

    Getting kicked back to login screen after "gathering local files" prompt.

    21 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Authentication timeout

    Cannot log in. Keep getting the following error message:

    "Unable to Login

    Authentication failed for <username>:
    Timeout"

    MTG Arena Status claims that login is working fine. Clearly it isn't, I'm not having any other network issues.

    13 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mythic rank shows diamond icon

    PC

    Reach mythic
    Expected the mythic thing to show but it is actually the diamond one. Unclear if I'll receive the 5 packs at the end of the season.

    7 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. cannot launch from epic games launcher on Mac

    I can no longer launch MTG Arena using the Epic Games Launcher since the newest update (around 10/13/21). Every time I try to launch the game in Epic Games, the window will close immediately and MTG Arena never launches. If I reopen Epic Games launcher and try again, it will briefly say that the game is running, then it switches momentarily to say "cloud syncing," then closes again. I have tried deleting the web cache in my Epic Games Launcher on my Mac, I have tried uninstalling/reinstalling the game and launcher. Nothing has worked. When will this get fixed?

    11 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Log in/Gathering local files loop

    I'm stuck in a loop when I try to log in. I enter my password and it goes to gathering local files, it gets to 100% and prompts me to log in again.

    19 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. login is not possible

    After I login I am re-directed to the login again.

    21 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Login sends me back to login page

    After starting Magic Arena i get the login screen, when i log in it restarts and i get the log in screen again.

    17 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Attach failed from iPhone

    I tried to login but there was an error “ Attach failed to drop other attach”. Attached images. I tried to close the app, but nothing changes. About 11:15 am

    19 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. MAC - Epic Games Launcher No longer Working

    Game failing to launch from Epic Games Launcher since update on 14th October. Was working fine prior to update.
    MAC
    Click on the icon to launch but the epic games launcher window closes but nothing happens. On the launch tab icon, once you click it, some text pops up but it does so so quick I'm not 100% sure what it says, but it looks like cloud syncing.

    11 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. The only screen resolution I can select is 1512x982

    On a 2021 M1 MacBook Pro, with Arena installed via Epic Games Launcher, the only resolution I can select for the game is 1512x982.

    9 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Organ Hoarder bugged, made me go through all timeouts

    Played Organ Hoarder
    Clicked view battlefield when choosing
    Clicked library (accident, wanted to select grave)
    Clicked grave
    Going back to view browser made me unable to select anything as it just showed my library from then on

    Made me lose the game :(

    11 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. 41 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Missing Draft Token

    I purchased the AFR Mastery pass last night at level 59 or 60 (I played some games so may have leveled up once since purchasing). Usually when purchasing previous passes, all rewards show up upon purchase asking me to claim them. This time, I only saw a couple things. No draft token, no mythic ICRs.... Upon checking around, it appears I did receive some mythics I didn't have and gold and gems and packs. What I did not receive is the draft token.

    18 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can't Login, back to login screen to type password after 100% loading

    Game opens in login page, but after i put credentials and press login button, the game starts loading. When it reaches 100% it comes back to login/credential page.

    It doesn't show any mensage about errors

    17 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. unable to start the game

    I'm unable to start the game.
    I get a black screen and then the game says "Unable to resign from Event" (see screenhot).
    If i try smoething else, the Gane loses connection to the servers entirely.
    This is going on for hours now, and i've not bee able to start the game since.

    18 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. network error

    Since today, whenever I want to play I just receive a network error.

    This is really annoying. Fix this buggy game!

    19 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Game crash

    the game crash on the deck selection area before to join a battle.
    Select the desk icon, roll the mouse wheel or the scroll bar to select your deck, then freeze and crash the game.

    8 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Arena not connecting to the server.

    When I try to open the game, it simply gives me a message like the ones down below. No matter how many times I click reconnect or log out, this is still happening. Even if I switch to mobile, I can't play. My friend 500 miles away from me can't even play. Help now.

    10 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cannot complete color challenges - waiting for server

    I'm at the last stage for all of the color challenges (except for Green which I was able to fully complete 2 days ago) where it matches you up against a real player. Ever since yesterday, every time after clicking on the Play button, it just hangs on a "Waiting for server" screen. I've waited on this screen for minutes and it just continues spinning. Since there is no way to cancel the process, the only way out is to force quit the app.

    I'm seeing this happen on BOTH iOS and Windows versions of the game.

    29 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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