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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10275 results found

  1. log bug

    Log in death loop. Correct user/pass, but returns to log screen forever

    20 votes

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  2. Loading initial scene

    Game won't load past "loading initial scene" tried reinstalling and restarting computer still doesn't work.

    13 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Constructed Rank Didn't Raise Rank

    1. Play Standard Ranked
    2. Android 11
    3. Constructed Rank Didn't Raise Rank
    4. Raise Rank
    167 votes

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    49 comments  ·  Gameplay  ·  Admin →
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  4. Draft stuck on "Waiting for other players to pass a draft pack..."

    Have been stuck on Pack 1 Pick 8 for 20 minutes, still on "Waiting on other players to pass the draft pack..."

    Presumably the draft is happening without me as the packs are moving their way around the group, but I haven't been able to pick a card for 20 minutes. I imagine soon it'll be done with the draft and I'll have a random collection of cards that were picked for me (and the 8 I did pick). Annoying as I was happy about how the draft was going so far...

    Could I at least please have my draft…

    61 votes

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    28 comments  ·  Events  ·  Admin →
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  5. Daily Quest Progress Stuck

    Multiple Daily Quests progress stuck even when conditions are met.

    143 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  6. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    24 votes

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  7. Opponent Executing Inifinite Loop Exhausts My Timer

    Playing on mobile using a Samsung Galaxy S9. During game one opponent executed an infinite loop using Cathar's Crusade and Scurry Oak. I had a wrath in hand so I waited for them to make their tokens. I tapped out all of my mana so I could pass turn without having to resolve their triggers. Opponent made about 80 tokens then passed their turn. I noticed that my timer had been running down during their turn even though I was never passed priority while they made tokens. My turn started, I drew a card and they won the match as…

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Arena quick draft

    Quick draft not registering. I paid 2 times for quick draft.I play 1 game and when I try to play next round the quick draft is non existent. It asks me to pay again for draft .

    24 votes

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    4 comments  ·  Events  ·  Admin →
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  9. Sparky needs upgrade, difficulty levels, and more

    I play Sparky to get a feel for my decks, but the vs-AI mode could be a fun, more challenging aspect to Arena. There is really a lot of untapped potential here. Here are some thoughts.

    1. Give Sparky more recent cards. Maybe from the recent beginner decks. The cards feel underpowered and dated. It just isn’t challenging playing with the most recent cards against Sparky’s older sets. I have noticed that the programming only allows it to play cards that have direct interactions (for example, Pacifism on one of my creatures). It is not programmed to play cards with activated…
    9 votes

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  10. Mastery XP Card Rewards Not Being Received

    After completing level 80 of the most recent mastery tree (D&D Mastery), I did not receive the Mythic Card reward, and have not received any of the uncommon card rewards since. (I am now on level 94 of the mastery tree.) There doesn't appear to be an issue with the XP wheels themselves. I am granted the correct amount of points, and it does roll over to the next mastery tree level, but without releasing card rewards. Please help!

    25 votes

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  11. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    158 votes

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  12. Rigged

    I believe, strongly, that your game is rigged. If you don't stop with these greedy, malicious, unfair practices I'll take my business elsewhere. Just plain let a random generator generate the cards and stop toying with your players.

    36 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. Matchmaking always making mirror matches

    I have played today exactly 20 Historic Brawl matches, and 16 of them mirror matches. It's awful, tedius, completely unacceptable. This has made me absolutely angry and I want to vomit.

    19 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  14. *** - Unable to Login - Timeout and Attach Failed to Drop Other Attach - ***

    Before I uninstalling MtG: Arena, I couldn't open Shop or Mastery due to "Crashing with a Unity Window (red exclamation point)". I uninstall MtG: Arena and re-installing it back. Now, I can't login with either timeout or "Failed to Drop Other Attach" error. What to do?

    14 votes

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  15. Network error

    Getting a network error, can't join queue, please try again when I hit the play button. This is happening after maintenance on Sept. 2.

    23 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Mana ***** / Mana Flood emote

    I guess the shuffler is fine, but I sometimes win due to an opponent flooding or getting mana-screwed. Sometimes I'm the one stuck on no or all lands for 5 turns.

    I wish I could emote this issue and that my opponent could answer "sorry!" as a respone.

    We're not really playing magic when this happens, we're giving away a win due to the fickle whims of the RNG.
    I wish to emote this, to convey my frustration or express my sympathy.

    43 votes

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  17. can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.

    can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.

    26 votes

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    13 comments  ·  Gameplay  ·  Admin →
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  18. Cascade broken

    I'm trying to play sliver cascade and I'm running into multiple issues. Sometimes when I cast my Commander it will cascade into a card and then not give me the option to cast it. Other times I will have my commander out and cast a 4 drop sliver which will cascade into a 3 drop sliver which will cascade into a 2 drop artifact and not let me choose to cast the artifact. This bug has yet to let me cast my mox amber even though it will cascade to the card. The last bug with this is sometimes it…

    31 votes

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    17 comments  ·  Gameplay  ·  Admin →
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  19. HAND SMOOTHING

    i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE…

    9 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  20. Did not receive daily quest reward of 750 gold

    1. Played Historic Brawl after which I should have completed my daily quest. Instead got the "waiting for server" screen.
    2. PC Windows 10
    3. After restarting the game, my gold collection was not updated even though before restarting, I got 750 gold.
    4. The 750 gold from the daily quest, namely "Kill 25 of your opponent's creatures", should have been added to my gold collection after completing the quest.
    15 votes

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    3 comments  ·  Gameplay  ·  Admin →
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