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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
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Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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20739 results found

  1. Karn, the Great Creator

    If you don't unban Karn, the Great Creator in Explorer and Pioneer...then I'm going to have to quit playing MTG.
    There is no need for you to ban that card. I read your reasons in the patch notes. If you need to ban a card in that deck...then ban Nykthos Shrine to Nyx. That land card is what's ruining games for the format.
    Karn, the Great Creator allows players to actually FIND answers to insane decks like that that are tapping for unlimited mana and putting out 12 drops at turn 3.
    If you need to ban cards...ban Tasha's Hideous…

    1 vote

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  2. Unlimited timeout

    In the third game of best of 3 traditional draft my opponent played their turn, tapped out. I had a clear lethal and they decided to use all of their time in spite. All time outs and timer clock. But after the clock hit zero they didn't lose it just ticked up. After 20 minutes I restarted the app and it gave me the loss. Would love a refund on my account for the sealed.

    1 vote

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  3. 飛翔する砂翼の平地サイクリングが起動できない

    飛翔する砂翼の平地サイクリングが起動できません

    platform : Android

    1 vote

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  4. Wildcard Icon is Misplaced in Wildcards View

    Arena version: 2023.32.0.923.1044210
    Platform: iPadOS 16.6.1 (20G81)
    Steps to reproduce
    1. open arena
    2. open wildcards view

    Wildcards icon is left aligned or otherwise misplaced for rares and uncommons? See screenshot for more details.

    1 vote

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  5. Timer Rope doesn't tick down

    Was playing a game versus a deck that cast Slip Out The Back to phase out a creature of mine. The game is stuck with the opponent (Siawyn) having priority and rope does not count down.

    1 vote

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  6. Disconnect from game when opponent selecting to be on the play or draw

    Lost game when opponent selecting to go on the draw or on the play. Cost me a game in Traditional Draft Lost Caverns of Ixalan. Attached logs of my 3rd match, but actually should be my 2nd match.

    1 vote

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  7. Cannot use soaring sandwing plainscycling ability in draft

    After update, I cannot use soaring sandwing's plainscycling ability in draft. Also I lost connection during drafts multiple times after playing some cards/blocking.

    2 votes

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  8. game keeps freezing, not having a rope, then not letting me concede & making me shut the game down from task manager

    game keeps freezing, not having a rope run out, then not letting me concede out of the game & making me shut it down via the task manager, then when i load the game up it freezes on "loading match", had to reload the game 3 times to get the game to even work then it froze AGAIN doing the same thing.
    oh & the direct friend battles STILL aren't working completely nerfing being able to play with friends or have arenas tournaments. & the previous tickets i put in for it have had 0 response.
    Game is officially unplayable…

    1 vote

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  9. Game never started

    Game against OneEyedJack never started. Timer just ran down and then the game froze. When I started back up I had a loss.

    1 vote

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  10. Game froze during sealed game, wouldnt let me concide, and cost me a potential round 3 win

    I was in round 1 game 2 of 3 in a lost caverns of ixilan TRADITIONAL sealed game. The game froze during my opponents attack declaration. he clearly was going to win game 2 so i went on to concede so we could go to game 3, however the system didnt let me.
    The screen stayed active (ie, could still hover over icons and get shown text and even showed me the count down of my opponets attack not being confirmed running out) and after a few attempts it still wouldnt let me concede to go to game 3.
    I…

    1 vote

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  11. cant tap land

    Land would not tap to play spell nothing was stoping this

    1 vote

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  12. Opponent's turn didn't end, I received a game loss

    Playing LCI premium draft, attacked opponent with two creatures, they rope infinitely. I force-closed the program and reopen to find I have a game loss.

    1 vote

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  13. Hopeless Nightmare Bug

    Clicked and submitted a card to discard to hopeless nightmare. Option went away, card didn't discard, turn timed out, but did not pass to opponent.

    1 vote

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  14. Game stalled upon winning attack

    My last match stalled when attempting to perform a winning attack. Opponent would have been defeated upon attack. Game stalled for over 10 min as I waited for it to resolve. Could not move forward or concede, had to close program. This was a ranked match.

    1 vote

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  15. Client frozen during ranked draft

    Was playing a draft game (WOE Quick Draft) after 12/5/2023 update and client was not showing proper gamestate. Abandoned game only to come back and see opponent had continued to play, costing me the match. I would like a refund of my draft entry.

    2 votes

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  16. lost my quickdraft

    I did a lost cavern of ixalan quickdraft i won first game and i return 24 hours later to game and the draft is over and i got back 100 gems but i didnt lost at all :( so its bit unfair to just get 100 gems i think. I mean yes its my fault i wasnt able to play but if i didnt lost any games it would be more fair to refund atleast half of the coins used to draft (2500 of the 5000).

    1 vote

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  17. Duel ne fonctionnent plus après mise à jour

    Depuis la mise à jour sur iPad l écran se freeze et impossible de reprendre la partie les commandes ne répondent lus 3 parties perdues de cette façon alors que j étais à deux rangs de passer niveau suivant un peu rageant!!!

    1 vote

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  18. Opponents turn went in to timeout but then stopped entirely after the timer ran down to 0.

    My opponents timer ran out but then it froze and no longer moved. When I came back it had ended in my game loss and I lost my draft. I didn't do anything in particular that was different from any other game I played.

    Thanks.

    1 vote

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  19. Killing a creature crashed my game

    Twice in one game I killed a Questing Druid in response to an Etali's Favor being cast on them. Both times I got a "Waiting for Server" screen and had to force quit out of the game and join back in.

    1 vote

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  20. Friendly brawl not working at random hours

    Challenging my girlfriend to a historic brawl deck match worked at 6pm EST on Dec. 4th 2023 but didn't work at 12am Dec. 5th 2023. It worked right after updating to the latest patch but now it's stuck on waiting for server.

    2 votes

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