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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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14056 results found

  1. I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared

    I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared.

    I still have the card in my collection, but When I go in the sealed event, It only offers me to start a new sealed event.

    I'd like to be reimboursed my 2000 gems.....

    15 votes

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    5 comments  ·  Events  ·  Admin →
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  2. Please have a way to disable the screen shake

    The screen shake on the new DND battlefield makes it nauseating. Please have a way to disable it.

    21 votes

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  3. Getting kicked off repeatedly

    Since the last update, I have been getting kicked out of games (out of arena,, back to my phone's main screen) while on wifi or data, try to sign back in, make it to returning to active match, only to get kicked off arena again
    It doesn't happen constantly, but multiple times per day, which besides annoying, is also affecting my constructed ranking as I start matches that I cannot finish

    18 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  4. Didn't get daily quest XP?

    Completed a 750xp daily quest, and now I'm still only 725xp toward the next mastery level. Did I not get the XP because I finished the quest in a Mirror, Mirror game?

    27 votes

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    3 comments  ·  Events  ·  Admin →
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  5. 日本語誤訳「風景の変容」

    誤:「基本土地・カードを探し」
    正:「土地・カードを探し」

    7 votes

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  6. 対戦が開始されない

    プレミアドラフトにて、マッチング中画面から一切進まず、再起動したら負け扱いになっていました。
    それが2回連続です。
    参加費を返してください。

    7 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  7. card style

    you still doesnt fix the card style problem

    17 votes

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  8. Level 90 mastery pass and didnt get mythic reward

    I have achieved lvl 90 on mastery pass and didn't get the Mythic card reward.

    On Android s20 ultra, this is the 1st time I haven't received a reward. Every other time I've leveled up its worked flawlessly.

    9 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. Unable to click

    I'm using a mac, and it might be a bit laggy but I've experienced a lot of instances where I'd have to click the mouse button (or spacebar) 10 - 20 times before it's registered as pressed. Also, this problem has never occurred whilst clicking and dragging a card, this works always in 1 click. The problem comes up in the menu section (during gameplay) and all 'next phase' buttons. The latter sometimes does register that the spacebar is clicked (since it lights up) but then the program won't move on (to the next phase).

    13 votes

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  10. time extension

    Please remove the time extensions after the turn has timed out. It is annoying how people uses these to waste time when they are going to lose, and keep you awaiting for the extensions to finish, so you can launch last attack or whatever. Just because they don't want to surrender or lose the game with honor.

    16 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. BUG: Gold reward for daily quests

    I recently achieved two daily goals at the same time. When the prizes were rewarded, it showed two iterations of 1,000 gold. (not due to my mastery pass, I just completed level 77) My balance, however, only showed a 1,000 gold increase. I don’t know if the reward was mistakenly duplicated on screen, or if I did not receive the 1,000 additional gold. It doesn’t cause me too much grief, just something I noticed to be buggy.

    57 votes

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    8 comments  ·  Store  ·  Admin →
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  12. Stalling People

    There are a few people who are not that good, but stall whenever they lose, so they do not have it count as a loss. The first time I encountered one, I waited 50 minutes until it timed out (I got up and did things while I waited, I wasn't just sitting there.) I found yet another stalling person. It is obnoxious. Please stop this kind of extreme stalling! Thanks!

    15 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  13. cosmetic/card style appears on edit deck screen but not in-game

    cosmetic/card style appears on edit deck screen but not in-game: Purchased cosmetic/card style for cragcrown pathway // timbercrown pathway card. Applied styles to my Levy Gruul deck in Arena. Looks like it took when one looks at edit deck screen. However, in game, one does not see the cosmetic, rather the usual ordinary card style. I did find it interesting on the edit deck screen where the card has the cosmetic/card style in 2 places but not on the lower right corner of the screen where it is listed under forest... Please help :) Thanks!

    12 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  14. Even after entering full control stifle won’t work on on pact of negation

    I entered full control, but the game wouldn’t give me an option to stifle pact of negation. Fix it or give money back for the cards

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Traditional Draft

    I paid 10,000 coins for a traditional draft and was disconnected.
    Now Traditional Draft is off the schedule and I'm out 10K Coins.

    12 votes

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    3 comments  ·  Events  ·  Admin →
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  16. large stack turn timeout on mobile

    reporting a bug.

    I've noticed when I play on PC, my processing power can process large stacks instantly, whereas when I play on mobile (I mainly play mobile) large stacks are resolved one at a time. When I play a scute swarm deck I often have stacks of 100+, while my phone is slowly resolving each action one at a time, the timeout bar is used. I was just playing a game in comp where I triggered a 100+ stack 4 times in a row to gain the life I was going to need to survive next turn and then…

    12 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Ban tibalts trickery in both historic AND standard ban it. Just BAN it

    Ban tibalts trickery in both historic AND standard ban it. Just BAN it

    34 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. didn't cast a spell

    I want cast my sorcery or instant spell and I have the mana for cast them and isn't not work. He have not permanant to cause your opponent can't cast spell.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. Music other than the Arena sound track.

    Hello, I have a simple product suggestion. Allowing music other that the Arena sound track. I am currently playing on iOS and the Arena application will not allow any music other the the games sound track. I would like to use Apple
    Music while playing the game.

    20 votes

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  20. Tutorial don't block android

    I can't go pass the blocking in the tutorial because it don't let me block

    41 votes

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    12 comments  ·  Gameplay  ·  Admin →
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