MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
684 results found
-
Bug: no pack reward for quick draft
4 wins in quick draft event, 1 pack flashed across as reward, went to Packs menu, nothing there
Also earlier no pack reward for Mastery level 83. Pack flashed across screen but nothing under Packs menu.
5 votes -
white color challenge, final duel.
final duel for the white and black duels doesnt work.
6 votes -
Unable to sideboard or rejoin game
I tried to concede from game 1 from the Std Metagame Challenge, and when I tried to click settings I missed and closed the window, closing the client. When I reloaded the client, the game was still active and so I conceded the game as normal. However, I was unable to see my deck (only my sideboard), or confirm any deck configuration, instead seeing the screen as shown in my file. I couldn't rejoin the game after multiple attempts, and could only concede from the settings.
-
sideboarding.png 1689 KB -
mtgacrash2.jpg 383 KB -
mtga crash.jpg 734 KB -
Game where sideboarded out shock and dragonfire.PNG 3918 KB -
Log20200502_164552.log 30 KB -
Capture.PNG 1877 KB -
Untitled.png 2680 KB -
ArenaBug.JPG 202 KB -
Log20200425_154800.log 52 KB -
MTGA failure bug.png 3001 KB -
Screenshot.PNG 1290 KB -
Log20200425_094122.log 8 KB -
sideboardbug.png 2017 KB -
MTGA Bug.PNG 2104 KB -
Log20200424_232621.log 12 KB -
Bug.JPG 268 KB -
bug.png 967 KB -
Log20200425_111219.log 455 KB -
Capture.PNG 2239 KB -
sideboard.png 2662 KB -
Glitch in MTG Arena 4-23.png 2791 KB -
MTGA 24_04_2020 6_58_44 AM.png 2908 KB -
YeIXL2o[1].jpg 393 KB -
Log20200419_204500.log 4059 KB -
Log20200419_221848.log 5467 KB -
Log20200419_175450.log 136 KB -
Log20200419_180450.log 5233 KB
371 votes -
-
deck selection
During the Slow start weekly event, the Client selected a deck other than the option I clicked on and wont allow me to change it. Every time I click to select the appropriate deck instead it reverts to editing the original deck selection.
5 votes -
Arena quick draft
Quick draft not registering. I paid 2 times for quick draft.I play 1 game and when I try to play next round the quick draft is non existent. It asks me to pay again for draft .
11 votes -
I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared
I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared.
I still have the card in my collection, but When I go in the sealed event, It only offers me to start a new sealed event.
I'd like to be reimboursed my 2000 gems.....
15 votes -
not receiving rare ICR from midweek magic
I didn't receive a rare ICR from the first win in midweek magic, it didn't show anything and the gem count didn't go up. In collection there is no card with the gold halo and the "NEW" header.
11 votes -
MTGアリーナを始めようとする人へ注意喚起します
MTGアリーナはMTGではありません。それどころか、ゲームですらありません。勝敗は全て運営が操作しており、プレイする意味も価値も全くありません。テーブルトップではあり得ない確率が連発しますので、デッキの調整も無意味です。不可思議な土地事故ばかり発生し、低コスト呪文と高コスト呪文は必ず固まって引かされます。デッキ構築努力もプレイングも不正操作の前には何の役にも立ちません。やる前から結果が決まっているので、恐らく世界大会とやらも出来レースなのでしょう。今のウィザーズなら平気でやると思います。ウィザーズはまともな企業ではありません。詐欺企業です。サポートも平然と嘘をつき、都合が悪くなると無視します。はじめからサポートする気など全く無いのでしょう。騙されないで下さい。MTGアリーナで得られるものは信じられないほどのストレスです。それだけです。MTG自体が嫌いになってしまいますので、絶対にやらないで下さい。人生の時間の無駄です。
9 votes -
Did not receive Season rewards
Did not actually receive season rewards for reaching limited gold and bronze constructed. The rewards, 6 packs and 2 card styles, showed when i logged in but they were not rewarded
12 votes -
Missing mastery pass rewards
I am not receiving the cards from mastery passs rewards after lv 80. The exoerience counter restarts as if leveling uo but no reward is shown even if I go to my collection.
2021.8.50.981.88695710 votes -
Daily Win Count wrong after Midweek Magic
I played Midweek Magic today, and eventually earned 3 wins. After going back to the main screen, my Daily Win Count shows 2 wins (which is impossible). Is it just a graphical glitch?
For what it’s worth, I did clear two daily rewards (750 gold ones), during the same match where I got my 3rd win.
I play on iPadOS, running the most current operating system and app version.5 votes -
IMH Mastery Pass not giving Rewards
I did not get the 2 uncommon or 2 mythic rare reward cards for passing level 9 of the new Innistrad Midnight Hunt Mastery pass nor did I receive the rewards from level 3 and level 7. No reward screen is coming up to show what is earned along with the missing button to "claim". I have not seen this at all so far on this Mastery Pass. Also, the small notification beacon under the "Packs" option at the top has been missing, even if you have new packs waiting to be opened. Less of an issue, but an issue…
9 votes -
Bug ... "Jump In" event won't allow me to pick packs, or click the "confirm" button..also took my 1000 gold
Same as everyone else...Jump In event is taking 1000 Gold entry, but won't allow me to go further than picking one pack of cards. I can't pick the 2nd pack and I can't click confirm. I need either my 1000 gold back, or cards equivalent in value. Cause I know the event will be over before this gets resolved.
7 votes -
MTG Arena crashing on Mac
First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.
128 votes -
frozen draft
Client frozen during ranked draft.
Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.
234 votes -
game win counted as win and loss after cancelling matchmaking
Platform:
- PCInitial State:
- record of 2-1 in Ikoria Quick Draft
Steps:
- queued up for a game in Ikoria Quick Draft
- state changed from waiting to "entering match..."
- waited at this state for two minutes (see screenshot)
- pressed cancel
- observed stated of Ikoria Draft Event screen and saw my record was 2-1
- queued up again for Ikoria Quick Draft
- played and won against opponent
- was taken back to home screen for Ikoria Draft EventExpected Result
- record of 3-1
Actual Result
- record of 3-2, so it seems as…16 votes -
Deck strength matchmaking in historic brawl
The deck strength matchmaking is super messed up in the permanent brawl queue. Before the last patch it was working great and I generally got matched based on power level, now I just get matched vs fully tricked out decks with s tier commanders like golos no matter what power level the deck I choose is. If you don't factor the commander and deck strength back in I am just going to quit historic brawl.
8 votes -
ドラフトで相手が投了し勝利したのに敗北の結果でした。
ドラフトで相手が投了し勝利したのに敗北の結果でした。
17 votes -
Traditional Draft
I paid 10,000 coins for a traditional draft and was disconnected.
Now Traditional Draft is off the schedule and I'm out 10K Coins.11 votes -
750 Xp from quest not giving 750XP ( PC )
Atm finished my daily quest for 750xp and not gave 750 xp , cause i'lll count on my daily win to lvl up my mastery and i was aproximatively at 200 xp before and after at 725xp, 200+750 is not 725.
I'm playin on pc.19 votes
![YeIXL2o[1].jpg 393 KB](/assets/219940678/YeIXL2o%5B1%5D.jpg){kind=link}
- Don't see your idea?