MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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255 results found
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Foundations
I have not been receiving any rares from the Foundations booster packs. Each time I open a pack I receive gems instead, even when I don't have all the rares of the set.
1- Open a Foundations booster pack.
2- Observe that the rares are replaced by gems even when rares are missing in the collection.2 votes -
Store/Packs
After update, I can't go to get new packs. When I click on the packs tab the MTGA application stops responding. I'm playing through steam.
19 votes -
Endless “Waiting for the Server...” when entering the store
Give us the steps to reproduce the bug
- Open MTGA
- Log in
- Tap on Store
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
Android
- Enter the actual results you’re experiencing
Endless “Waiting for the Server...”.
- Enter the expected results of the feature
Entering the store and being able to browse.
Add any relevant screenshots/videos
If you found a workaround, please add workaround steps.
- Install MTGA in a profile with Google Play services, from the Google Play store.
2 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
13 votes -
Arena wildcard mythic packs
- Received rare wildcard after purchasing mythic pack
- PC (windows)
- Paid for 2 mythic packs, received only 1 mythic card
- I expected 2 mythic cards
- see log file attached.
note: this is happend before...
4 votes -
Missing cards bought in Daily Deals
Bought 5 cards in "Daily Deals but not got them, Costs me 5x 200 gems = 1000 gms.
4 votes -
Wrong crystal received from orb redemption
I used my two orbs to purchase the black and red crystal cards. When I went to add those cards to a deck, my library indicated that I had the white and black crystals instead. I returned to the store to double check and I did on fact purchase the red one because it's no longer listed. However, the white one that have in my library now is still listed as available for purchase.
1 vote -
Bought Standard Pack; no Golden Pack progress
I bought a Murders at Karlov Manor pack in the MtG Arena Store today via the Daily Deal. I was not given any Golden Pack Progress despite the text saying that buying any pack from Standard or Alchemy now gives Golden Pack Progress. Please advise. Is this a known bug?
10 votes -
Duplicate Protection Not Fully Reducing Final Fantasy Brawl Deck
It's my understanding that the duplicate protection on preconstructed decks should allow that protection to extend to any art version of cards we own.
Using just the FFVII-themed Brawl deck as an example, I notice a few cards like Professional Face-Breaker, Rootbound Crag, and Furyborn Snarl, where I have a non-Final Fantasy version of the card, yet the Brawl deck in the store seems to act like I don't have the card at all.
This may have the effect of not fully reducing the cost of the decks, if I'm understanding Duplicate Protection correctly.
Thank you for your time and…
2 votes -
Edge of Eternities Preorder Bundles NOT available in Arena store
Latest Arena News via Arena Mail (ttps://magic.wizards.com/en/news/mtg-arena/announcements-july-7-2025) indicates that the bundles are available yet I don't see them in Arena. I've restarted the program, my computer and performed the 'Repair Games Files' function.
2 votes -
store
purchased but did not receive card style for mazemind Tome.
3 votes -
Golden pack progression
Bought the Bloomburrow pack that was on sale in the store today with 900 gold. Didn't get any Golden pack progression for it; I was at 2, I'm still at 2.
4 votes -
Unable to Purchase Gems with Paypal
Unable to Purchase Gems with PayPal. Tried multiple times and the only screen that comes up is 'Just a second" with the spinning circle. Tried twice, same thing. Went into my PayPal account directly, no activity showing so far. Assuming not going through?
11 votes -
Rare Wildcard in Mythic Pack
A Mythic Pack, if it costs more, should not contain a rare, even if wildcard, in the final slot. Im not sure how this is a thing.
2 votes -
Missing card purchase for gold under Daily Deals.
In Store -> Daily Deals -> Purchased Planeswalker for 1,100 gold. The planeswalker is not seen in Decks under Advanced Filtering.
1 vote -
mythic pack did not have a mythic
Just bought a Mythic pack for Final Fantasy and I got a rare wild card instead of a mythic.
1 vote -
Mastery Reward
Full Mastery Pass Rewards were not given after achieving required XP.
I received the free pass reward, but not the paid mastery pack at Lvl 45.
And yes i payed for the full mastery, please help.
12 votes -
orb not received
Orb not received. Should have 2 but it only says one.
1 vote -
BUG: Unable to select province when adding credit card
Steps to reproduce:
1) Open MtG: Arena client (localized to Canada, English)
2) Click "Store"
3) Click "Change Payment Method"
4) In the Xsolla window, click "Card"
5) Enter card information and click "Save"
6) Scroll the Xsolla window to "State or Province"
7) Click the State or Province dropdown
8) Observe that there is no scroll bar within the dropdown, and the last province shown is Nova Scotia (leaving out Ontario and beyond) -- additionally, the interactable area for the "Nova Scotia" entry extends past the bottom of the dropdownPlatform: PC
Game version: 2025.49.0.8799.1149957Actual Result: Unable to…
2 votes -
1 vote
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