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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. Can't buy gems on MacOS

    If I try to purchase gems, I get an infinite "Waiting for server" spinning wheel.
    I'm on MacOS, Sonoma 14.4.1.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  2. unable to purchase anything from store

    Tried purchasing Bundles and Gems from the store the past 2 weeks, however once I click purchase. The screen is stuck on a "Waiting for Server" loop and I'm unable to complete the purchase. Any feedback or support to correct this would be very helpful.

    I tried to purchase some of the outlaw junction pre-release bundles and the Mastery Pass bundles while they were on sale but were unable to, which was unfortunate.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  3. Store error

    For a long time now, I can't buy anything with my Steam wallet.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  4. bought a mitic pack and didnt receive a mitic card.

    bought a mitic pack and didn't receive a mitic card. I received a gold token

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  5. 1 vote

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    3 comments  ·  Store  ·  Admin →
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  6. 2024-04 Cannot Access Store

    Can't access the store. Trying to buy the pre-order bundles but everytime it gets stuck saying "waiting to access" I should be more clear, I can access the store but cannot buy any of the pre-order bundles. It just keeps saying "Waiting for the server..."

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. store won't let me buy gems

    I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error

    7 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Purchase menu is not loading. searching for server

    Cannot reach the purchase menu. After going in the store and trying to purchase anything with real money, the game gets stuck on the searching for server loading screen. Never had this happen. Started 2 days ago.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  9. My oko bundle disappeared

    I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,also disappeared in store[The picture(8449) is the packs interface right now,it is different from the interface I just bought the bunlde(picture 8448)],what happened to my account?

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  10. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. Store Daily Deals disappear before the posted expiration time (<24 hours)

    Daily Deals in the Store disappear before the 24 window of opportunity has elapsed. This is not the first time this has happened, as I also missed out on 200 gems becase that deal disappeared 30 minutes after it became available. Technically this is fraud. Also, I know buying packs that don;t count towards the Golden Pack are not a good deal, but I can't help it.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Explore anthology 2 not available after the patch today

    I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.

    32 votes

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    15 comments  ·  Store  ·  Admin →
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  13. no three steps ahead alternate style

    I noticed there is no borderless version of the Three Steps Ahead card which is a rare and sees a lot of play.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Golden Pack Progress

    Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  15. mythic

    I opened a mythic pack of Outlaws of Thunder Junction but got a rare wild card.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  16. all of the cards say their the first copy ive gotten but its not

    all the cards I open say their my first copy, even when their not

    I open a pack and get a uncommon creature and it says its my first copy but then I open another pack get the same uncommon and it says its my first even though its clearly not

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Golden boosters lost

    Hello,
    I bought boosters from the new extension and received 5 golden boosters. They disappeared from the boosters section after the update. Can you give me back these boosters please?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  18. euro

    Euro prices for Latin America players?

    I don't get why the store prices are in Euro if I am a Latin American player living in Latin America

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  19. Orcish Bowmaster refund

    Hi,

    I'd like to uncraft / get my wildcards back for Orcish Bowmaster. You nerfed it the day after the tournament when I crafted it because it looked cool on Twitch in the finale. This is totally unacceptable. You're ripping me of more than 10$ and now my whole deck is unplayable in Historic because of this.

    I don't care about Alchemy however I do care about Historic and you screwed my deck over within less than 24 hours.

    Thank you for getting my precious wildcards back or uncraft the card in my account please or refund me with Gem…

    5 votes

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    4 comments  ·  Store  ·  Admin →
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  20. 6 votes

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    0 comments  ·  Store  ·  Admin →
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