MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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100 results found
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Missing card from Pizza Bundle
I purchased the Pizza Bundle but did not get a Dark Ritual.
2 votes -
Gems "you already own this item"
I am trying to purchase the $20 gems. It says "you already own this item". I have restarted, cleared cache of both arena and google play, restarted my phone, deleted the app and reinstalled. I am using a motorola edge plus 2023. Other purchase options still work, only the $20 option
4 votes -
Pre-Order Store Description Bug
I'm thinking of buying a Marvel Heroes pre-order set, and below the Captain America set, there's a mention of an Iron Man sleeve and a sidekick. Does that mean I'll also get the Iron Man sleeve?
That would be great, but is it just a bug causing it to display incorrectly?
2 votes -
Can't purchase gems on PC
Can't purchase gems on PC. The PayPal option does not work either
5 votes -
Unable to purchase in the store using credit card
When I try to purchase gems from the store I get the following message. I have tried restarting the game and my PC, but it makes no difference. As you can see the error message gives no useful feedback or advice for how to resolve this issue. I have used the card previously on Arena, and I have made purchasing using it on other sites.
2 votes -
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass. I am stuck on level 38 (300/1000), even after winning several games in a row.
Veraion: 2026.57.0.5694.1241037
3 votes -
Petite question à WoC et HASBRO
Répondez franchement, si quelqu'un parmis vous a un minimum de courage, de dignité ou de respect pour les clients:
Pourquoi je dépenserai de l'argent dans votre jeux quand on constate et que cela a été prouver que la pioche des cartes est truqué et que la matchmaking est manipulé?
2 votes -
Need My Gold Back or Cosmetic Issued
Please give me my gold back (8000) as it appears the store cosmetics aren't working properly. I bought TMNT Arcade style 4 pack. You took my gold pretty easily but no cosmetic issued. Just forget the cosmetic and issue my 8000 gold back and this fixes everything.
1 vote -
I p
Purchased the Leonardo sleeves from the Mastery pass, but haven't received them nor are they showing up in my sleeve list as usable.
2 votes -
Mythic Lorwyn Eclipsed Packs give regular rare wildcard
Purchased a Lorwyn eclipsed mythic pack but the mythic slot gave a regular rare wildcard. This should have been a mythic wildcard.
3 votes -
Beyond Playset
I cracked some EOE packs and it included a Gene Pollinator but I know with 100% certainty that I already had a playset because I thought it was weird that when I cracked packs last week I cracked 3 more when I thought I already had at least 2. This makes we question the accuracy of the wildcards.
2 votes -
Gems
Still can't buy the 9.99 gems
All the other works2 votes -
Duplicate error preventing wildcard purchase
Tried to buy rare wildcards from store, got an error message about me already owning the item and duplicate protection. Tried restarting client multiple times, proplem has persisted since shortly after TMNT release
2 votes -
Booster Bug
When purchasing boosters, the progress bar in the top left corner isn't filling up. Despite buying many boosters, it remains stuck at 4 out of 10. Could you please look into this?
1 vote -
Losing a rare on 6 pack open
Hey I was opening packs and had 5/6 packs to the free rare card so I checked and was on 66 rare wildcards. Then as I opened the 6th pack I found that instead of adding a rare wildcard and going to 67 available it actually removed a rare wildcard and dropped me to 65 rare wildcards instead of increasing total to 67 - please investigate this error and fix it.
1 vote -
Eroding Revenue and Player Confidence in MTGA
I bought into some aspects of MTGA with the hopes the client would improve; being an early adopter in summer 2020.
It is disappointing when developer debt appears to be mounting. That WotC should hire more developers and/or decrease set releases to give the current time more time to work on updates (namely testing updates).
What is a larger slap in the face is how the economy is being eroded. If you spent money (USD) on packs (and by extension using that to also to craft certain cards), then to find your crafted cards has been shifted in rarity in…
2 votes -
Can't buy welcome pack on steam
I tried to buy the welcome pack on the store. I have linked my steam account on the WotC website, and have $10 CAD in my wallet. This amount should cover the welcome pack's $4.99 USD price. When I click on the $4.99 button, it just brings me back to the main store page, and makes a coins falling noise, but I get no gems or packs. I tried unistallings, and clearing the files in users/username/wizards of the coast on Win10.
1 vote -
Bugged Forest Art
The forest art of the 2021 basic lands set by Jonas De Ro is still bugged. The land is missing the mana symbol in the middle.
1 vote -
gems not appearing on account even after payment is deducted
I have paid for gems through google one-tap pay. money has been deducted from my account but no confirmation nor gems have appeared.
1 vote -
I am currently unable to purchase packs
For the past week I have been unable to purchase packs from the store. When I load the “get packs” tab of the store the tab is empty, except for the option to select which set I would be purchasing packs from. No matter which set I select no option to purchase packs is displayed.
2 votes
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