MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2740 results found
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Season Rank Error Pack Bug
On PC. I just logged in 15 minutes ago. Saw a message talking about the Season Rank Error and that since I was double de-ranked at the end of May, I was given Mythic-level season rewards. I Claimed my rewards and was shown 2 card styles, 10 packs, and in-game currency (I think). I then clicked Packs and saw my 10 packs. I clicked Open All. Nothing happened. I clicked the Pack image itself and got a blank notification screen that simply contained an OK button. I clicked OK and the packs were gone. I did get my points towards…
21 votes -
unable to remove cards from deck to sideboard in Bo3 only able to add from sideboard to deck
I played multiple Bo3 matches after the update. in all of them when I added cards from my sideboard to my deck they added. But I could not move cards from my deck back to the sideboard. I tried rebooting the app. I tried changing my deck view (that actually resulted in a weird thing where I couldn't see anything). I tried changing my screen orientation. I tried bashing my fingers against the screen to see if I could hit any area that selected a card in my deck. No response. It was like the game did not see my…
29 votes -
Avengers Assemble achievements, card rewards not happening.
Have completed spectacular 1 and 2, God of thunder, daring operative, and brutal brawler in the Avengers Assemble achievements but have received none of the card rewards each one of these says I should get. Needs fixing as I would really like some of these cards.
18 votes -
Sideboard
Bo3 standard not letting me sideboard specific cards (but it does let me sideboard others)
30 votes -
Stuck on bug on jump in marvel heroes after choosing first pack (armed) the i choose the second pack (ultron) and the tab closed
Stuck on bug on jump in marvel heroes after choosing first pack (armed) the i choose the second pack (ultron) and the tab closed, then i opened it again and i1m stuck on chosing the first pack, cant click on anything.
18 votes -
jump in event stuck
I am unable to play theJump In event again. When trying to play again, it only shows "home" after going to jump in..
I cannot start a new game, I cannot resign.37 votes -
Cant open deck edit
Stuck on waiting for server screen when going to edit deck
22 votes -
unable to edit certain decks
After the Marvel Super Heroes update i am unable to edit certain decks.
this bug is on both PC and mobile but after going to decks clicking on edit arena just goes into an never ending loading screen that says "Waiting for the Server..."19 votes -
Sideboard does not work correctly
I can not add cards from my sideboard after game one; or, alternatively, sometimes I can add 2-3 cards from the sideboard, and THEN i can not make any further changes to Main Deck. This has started happening after last set came out.
28 votes -
End of Season "Reward" Twice. Result in De-rank
I logged in yesterday and saw my season reward package. My new rank for the start of the season was Silver 4. I played last night until gold. Today, I logged in and played until Gold 2 over lunch. At the end of the day, I logged in to play again and got a second season reward with blank packs and got de-ranked again to silver.
Can I go back to Gold 2 please?
24 votes -
Season reset bug
I have logged in twice today. In the first one, I got the season rewards correctly, and when I logged for the second time, I got de-ranked again. From platinum, to silver, then to bronze, even after ranking to gold 2 on the first logging.
23 votes -
Deck editing not loading
Deck editing won’t load, just stays in waiting for server
21 votes -
season rank
I logged in yesterday after 1400 hours CDT, and my new rank for the start of the season was Gold 4. I played last night, and I was making progress in Gold rankings. However, I logged in this morning, and I played a couple of games, with me being at Gold 2. I just logged in again now (1745 hours CDT), and I got a second season reward with blank packs, followed by a de-ranking all the way down to Silver 4. What happened?
20 votes -
Season Reset Bug
I got my season reward and re-rank yesterday. Then today. I got another reward and re-rank. So I ended up going from Mythic all the way down to Silver Tier 1.
23 votes -
End of Season Rewards Not Being Received After Opening Packs
Hello, today I received my Mythic rewards for the June ranked constructed bug that occurred earlier this month with 10 packs plus gold and two card sleeves. When I tried to open the 10 packs (generic blue covers with the logo), none of the packs displayed any cards. I'm seeing others on here having the same/similar issues. Was there another bug with the ranking system this month?
19 votes -
Ranked Rewards to compensate for last month's Ranked Rewards are also bugged
I was affected by the rank reset bug last month, where my rank was immediately reset for July and I got some bugged rewards and had myself kicked down to Silver. I understand this was a widespread bug and that we were to get mythic rewards this month to compensate. I got a message notifying me that I was getting these rewards but then when I opened it was the same bugged stuff from the beginning of the season (including 10 packs with no cards). Also, my rank hasn't reset.
17 votes -
Rank reset to spark tier 0
I just finished up a quick draft in foundations and suddenly my rank reset to spark tier 0. After the victory it showed my rank just below mythic #500 and then when I got back to the draft screen to claim rewards rank was missing. Then checking my profile it showed this spark tier 0 rank. Hopefully there is a way to fix this and show my actual current rank?
This is on a PC.25 votes -
Deck Filter Card Rarity Not Working
When building a deck, I try to click the filter options for card rarity and when I try to click "OK" to apply the filter, nothing happens. It stays on the filter page. MacOS
18 votes -
NETWORK ERROR unable to join event
Whenever I try to play a game it gives me an error saying network error unable to join event. I can't even play the game. Internet says there's nothing wrong. I've repaired game files like I do every single day now. It's just some other garbage that's wrong with the game
28 votes -
Season rank and reward not applied
June Season ranks have stayed the same for July (Platinum and Silver) and no reward received
17 votes
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