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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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829 results found

  1. Nissa, Resurgent Animist is bugged?

    My opponent had a Nissa, Resurgent Animist in play but for some reason I wasn’t able to target it with removal or block it when my opponent attacked me (it didn’t even tap when it attacked so it was like it had vigilance). Somehow the landfall triggers still happened when my opponent put lands into play. Also there was a turn where I cast a thoughtseize and it showed he had two more copies of Nissa, and when I took one of the other cards out of the opponents hand the next game action caused one of the Nissas to…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Friend Challenges not working after update

    When my friend and I send a challenge to each other we are experiencing multiple different issues everytime. Sometimes one of us will send the challenge but the other can't accept because it says the challenger is offline. Other times one of us is getting stuck on the vs screen with no avatars showing or stuck on the pictured screen that precedes drawing your hand as shown in the screenshot. Have tried reinstalling the app with no success.

    1 vote

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  3. Algorithmic interference

    Remove the hand smoothing, randomize the shuffler. Barring that, people should be able to see what’s going on under the hood so they can determine if it’s actually worth spending time and money on the product.

    1 vote

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  4. Warden of the Grove text display is wrong when it hasn't been affected yet

    Warden of the Grove causes non-token creatures to endure X when they enter, where X is the number of counters on Warden. However, when Warden's trigger goes off (when the player chooses which endure option the creature entering will take), the text is incorrect if warden has not been affected by another source up to that point.

    Specifically, the text for the Endure option where the creature gets X +1/+1 counters has {CardName} instead of the actual name of the creature getting the counters. (This is shown in one of the screenshots)

    However, if Warden has had counters (at least,…

    1 vote

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  5. Cut scene not able to be skipped

    The new cut scene is not skippable, forces my PC to full screen, and when I hit the escape key it brings up the settings screen and the back triangle button does not work, nothing happens when I try to click it to go back. Also, the white text was often difficult to read because it was set on a bright background with no contrast. Here's what is needed:

    -Add a skip function to this and all future cut scenes
    -Make the cut scene match the windowed/fullscreen option that the game is currently set at, do not force fullscreen
    -Ensure…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. Arena Numbers and text Not displaying correctly

    As of the recent arena update, a lot of numbers are displaying as black boxes in all screens on my android phone. Card text is also rendered unreadable, screenshots attatched. I assumed that the problem was with the main screen and tried to play a game (i know what all the cards do by image anyway), which was obviously very hard when none of my information was trackable. I have already reinstalled arena on android after this update because Im going to repair files now and see if this persists but i guess I'd like a refund for this event…

    1 vote

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  7. people conceding and not allowing for people to reach certain achievements

    people conceding during certain achievements is going to be a pain. for instance milling your op for a win. how many games in arena do you actually have your head explode from a mil deck due to drawing an empty deck instead of conceding. I think there should be an option for players to finish the turn op concedes on, or be able to play until it is their turn. maybe there is a better answer but something should be done or certain tasks will be a headache. also it would be nice for some better rewards for these achievements.…

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Inappropriate Japanese texts for Suspend granted by Taigam, Master Opportunist

    Inappropriate Japanese texts for Suspend granted by Taigam, Master Opportunist

    Taigam, Master Opportunist can exile a spell and grant Suspend. If it happens when you are playing under the Japanese locale, you see inappropriate texts for the granted Suspend's triggered abilities on further turns.

    • At-the-beginning-of-your-upkeep trigger shows the Japanese keyword "待機" (for "Suspend") with parenthesized rubies like "待(たい)機(き)", which is inappropriate.
    • When-the-last-time-counter-is-removed trigger shows a strange inapropriate text "wwwwwwwww" (nine w's) rather than the full rules text for the ability.

    Steps to reproduce the bug

    1. Run MTG Arena under the Jaspanese Locale (Adjust Options > Graphics > Locale >…
    2 votes

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  9. two factor authentication

    the simplest way to protect your account and also maintain it is to allow the option of two factor authentication

    would be helpful to add a second email or phone number for authentication for safety but also so i don't have to have a two week conversation with customer service to alter my email.

    as an option you could allow us to add our phone number or another email so we don't end up loosing the account if we delete associated or other issues related to emails.

    customer service seems to not have the ability to deal with this issue…

    1 vote

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  10. Filter by format

    When viewing the collection, have a toggle-able format option. Filtering by sets is nice and all, but is really not helpful if you don't even know what sets are legal in the format you are going for.

    Seems simple enough to create a filter for format, though obviously on the back end that requires updating whenever the sets rotate out, but you have to do all that anyway already, so why not make format filters? Sometimes i just want to look at only cards valid for commander("brawl") and it's a pain to look through everything and then find out…

    1 vote

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  11. Blank board, unable to start match

    During the currently running EoE Arena Direct, I received a match loss for a game that didn't even start.

    The board loaded but there were no decks, hands, pets, or avatars. Just two timer icons and the blank board. I waited a few minutes to see if it would load, then eventually restarted the app. Upon loading, I noticed I received a match loss for that non-match (I was 1-0 prior).

    I spend a lot on these events. Can you help me?

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  12. Free Phantom Draft

    Draft is the most inclusive way to play Magic. Everybody picks cards from the same limited pool, you can play regardless of how big your collection already is and your opponents, from the newcomer to the veteran, uses the same cards you could have chosen yourself (to some extent). This also allows the skills of each player to emerge and make the difference, more than in Constructed formats.

    Yet, on Arena, the most inclusive format to play is not the most inclusive to access: the gold/gem entry fee forces people interested in drafting to play Constructed for days before they…

    2 votes

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  13. Golden Momir

    For future Momir MWM events, you should try making one a “Golden Momir” where the card pool is only rare and mythic creatures.

    I think that this would make the format more interesting and dynamic for the players who consider Momir boring, and it would still have the whacky randomness that Momir enjoyers like (probably more so). At the very least, it’s worth a try!

    1 vote

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  14. Rodeo Pyromancers Bug

    Hi, in an Outlaws of Thunder Junction quick draft match today, Rodeo Pyromancers added mana to my mana pool, but the game would not let me cast a spell with it. I had Rodeo Pyromancers on board, four mana-producing lands on board, a one mana spell in hand, and a five mana spell in hand. In my first main phase, I cast the one mana spell, and the Rodeo Pyromancers trigger added two red to my mana pool in response. Rather than allowing me to cast my five mana spell with the two red for Rodeo Pyromancers and the three…

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  15. 1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Reconnection issue

    I've had multiple reconnection issues in the last couple weeks. I reported the one from my quick draft as it affected me financially. I just had a disconnection again on a standard play game (not ranked) with the same issue:

    I was disconnected from the game (network connection may be to blame, unsure) and the application said reconnecting to server. When finished it shot me back to the home screen. Attempting to start a new game fails until your current game times out, no option to rejoin the game in progress. I was able to close the client, restart, then…

    1 vote

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  17. Moonlit Meditation Stack

    If you have a way to copy enchantments and create multiple copies of Moonlit Meditation in play copying different creatures and/or artifacts, can you make it so that each instance that it gives the option to replace a token with a copy of the enchanted permanent highlight to ease determination which order the auras were placed on permanents?
    For example
    Extravagant Replication copies the Moonlit Meditation 3 times.
    Arbitrary targets can be
    Starfield Vocalist
    Marang River Regent
    and the original aura is on
    Tithing Blade.
    As it is, the player must remember the order in which each aura was placed…

    1 vote

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  18. Lost out on rewards due to bug not recording game Win and “you don’t give out rewards” is garbage.

    When a customer loses out on a reward, item, etc. due to a failing on the part of your game and not of their own, your policy should be to compensate the player for that problem with your game and not be “we don’t give out gold, wild cards…”

    As a player, my time can be sporadic at times and it is rather troublesome to 1) not receive a quick turnaround (such as with limited duration events) and 2) be punished for failings on your game’s side that cause results to not be recorded.

    In this instance, my opponent conceded…

    1 vote

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  19. Reducing toxicity

    There are many MTGArena internet communities and all of them are full of users expressing frustration over their matches and toxic players. After a 1.5 year of playing Arena I see what they mean. I am also becoming tired of playing but I care about collection and I am forcing myself every day, just so I can get gold from daily wins. I have stopped using fun and skillfull decks and started to use cheesy, practical decks, that have a chance to win fast without much interaction with opponent. This way I have become like those other players, who I…

    1 vote

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  20. Wash away uncastable

    I know there's similar problems with this already in here, but I wanted to display another possible version of it. I was playing historic brawl, with Roxanne as my Commander, and my opponent had muldrotha (the Final Fantasy Version). They had in their graveyard an Uro, and also enough cards to escape it. In my turn, I used Mindslaver and took control of my opponent's next turn. While controlling them, I held my priority normally while casting Uro from their graveyard, so I could cast wash away from their own hand on it. I'm not sure if it didn't let…

    1 vote

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