MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3183 results found
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Planar Genesis not working as intended
I cast Planar Genesis to search for my land for turn, and found Tree of Tales. Clicked to not put the land tapped onto the battlefield and instead put that card into my hand as Planar Genesis is a MAY ability. Then, when I played Planar Genesis, it entered tapped.
1 vote -
Premodern in Arena
I wanted to ask if you have any plans to add the Premodern format to the Arena platform in the future. It would be fantastic if you did! The format is constantly growing worldwide; it's the true Magic that many of us love, and we would be thrilled to be able to play it on Arena! Thank you very much!
4 votes -
Constant Disconnection
The game has been disconnecting constantly again. Please help to fix this bug/problem as the gameplay experience is being affected severely.
5 votes -
Companions not loading
My companions do not come up at all when I go to that section when editing a deck. They come up just fine from my profile, but not when I want to apply one to a deck when editing. PLEASE FIX THIS
6 votes -
South Wind Avatar Bug
I am furious. I have encountered SO many problems with TMNT drafts I'm sick of it.
Now I lost because of a bug. South Wind Avatar did not gain me life when other creatures died and I lost a game.
3 votes -
Asset Error Detected
Of course, as per usual(what else would anybody expect from WoTC and Hasbro?), the new update screwed things up and made the app unusable. Every time I open or restart the app I get hit with a loop of "ASSET ERROR DETECTED, Arena will relaunch to verify asset contents." leading to the app restarting and then hitting me with the exact same message. How incompetent do y'all have to be, or how little does WoTC/Hasbro have to care, for y'all to ***** things up with basically every single update for a freaking card game app? This is just plain pathetic.
4 votes -
EOE packs at L4 of the Mastery pass rather than Lorwyn packs
I have the Mastery pass, and level four gave me three EOE packs rather than three Lorwyn packs.
6 votes -
Sparky for Brawl
PLEASE give us a Sparky we can practice our brawl decks with, is already brawl precons in the system let sparky play those.
4 votes -
Sokka's Haiku bug in Omniscience Draft
I was not able to cast Sokka's Haiku in omniscience draft multiple times! Priority was not passed to me and the spell was not castable.
5 votes -
Mastery Pass gave wrong packs
I got 3 EoE packs instead of 3 Lorwyn eclipsed packs as Mastery pass reward.
6 votes -
6 votes
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Mastery Pass Rewards/Bug
I'm level 7 in the mastery pass, and I just bought it. The three packs granted from the 4th level that was supposed to be Lorwyn Eclipsed came out as three Edge of Eternities packs instead.
6 votes -
Jump In! Screwed up mana bases, misleading color pack choices
Jump In! continues to show packs that are say, Blue + Black, only for it to be mono Blue with one or two split-cost cards and then shove a bunch of Swamp into the mana base. This is entirely misleading and completely messes up the mana base, making the play experience miserable at times. Screenshot included for the Midweek Magic Lorwyn Jump In; this is not the first time I've run into this problem. However here I chose what was advertised as UB and the second pack advertised as UW, only to end up with basically an Azorius UW deck…
5 votes -
Maralen, Fae Ascendent Arena Bug
Maralen is not letting you cast a spell each turn, only the turn it comes into play. No way to cast the exiled spells on following turns.
4 votes -
Mastery Pass - I received the wrong packs in my mastery pass (shown were 3 packs of Lorwyn Eclypsed and I got 3 packs of edge of Eternity?)
Can I please get the right packs on lvl 4??????????? (More cost of product less quantity and less quality???)
6 votes -
Too many timeouts in Standard 1 of 1
In games, there are too many timeouts. Some players don’t play a single card, and the active player has to wait several minutes for the game to end so they can win.
It’s also often the case that sore losers just let the rope run out when they no longer feel like playing.
The timers themselves are certainly useful when you need a bit more time to think or you have connection problems during a best-of-three game. But they shouldn’t be used to punish other players.
That’s why I suggest reducing the number of available timers and/or their duration in…
4 votes -
main screen bug, What an adventure
every time the main screen loads I get the "what an adventure! You're well on your way to becoming a planeswalker" etc etc tutorial audio. every time. whether I'm first logging in, returning after a game, or just changing tabs it always plays. It happens on both steam and android
Link to a steam clip: https://cdn.steamusercontent.com/ugc/17268070601879394824/7C097FFE08F9DBFBCBD977B9B61C56643E0AE449/
8 votes -
Eclipsed Realms bug
Arena did not allow me to use my Eclipsed Realms naming Elementals to pay to transform Eirdu, Carrier of Dawn during my sealed event
5 votes -
Maralen Fae Ascendant "Once Each Turn" effect
Maralen, Fae Ascendant's effect states "Once each turn" you can cast a spell exiled with her effect if its cmc is equal or lower than the total amount of elves and fairies you have on the battlefield. NOT "Once each of YOUR turns" EACH. TURN. Opponents included. Meaning, if I exile an instant or flash spell I can cast that during my opponent's turn, however right now that is not the case on arena. Fix it, please.
4 votes -
BUG - Rat King disappear ability not triggering
When playing Rat King in Arena (standard or standard ranked) on mobile, the disappear ability is not spawning 1/1 creatures or adding +1/+1 to Rat King when other permanents I control leave the battlefield. For example, when I play Airbender Ascension and use it to exile a creature and return it to the battlefield, it does not trigger Rat King’s disappear ability.
2 votes
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