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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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13650 results found

  1. Rank not increasing

    124 votes

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    18 comments  ·  Gameplay  ·  Admin →
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  2. game froze during draft game

    Games froze during draft game, i disconnect, and when enters it remains in the same froze game. I cannot play.

    122 votes

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    46 comments  ·  Gameplay  ·  Admin →
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  3. Mac OS Screen Resolution

    The "Resolution" setting only has one option in Windowed or Fullscreen mode. Part of the board is cut off (see Graveyard Cut Off) because the game display ratio is wider than my monitor ratio and it's being zoomed-in to fill vertically.

    117 votes

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    36 comments  ·  Gameplay  ·  Admin →
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  4. timer frozen

    Opponent's timer ran out after his first turn but turn did not go to me next. Timer just ran out and stayed frozen. Had to end the game.

    114 votes

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    36 comments  ·  Gameplay  ·  Admin →
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  5. Tutorial Duel Bug - unable to play cards

    At undetermined moments while playing the tutorial duels I suddenly become unable to play a card. The sound effects that would normally play when when tapping or swiping on the touch screen persist, though nothing on screen will actually happen, making it impossible to continue playing. This does not appear to affect anything else other than the bottom-center of the screen, where my hand is located.

    108 votes

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    58 comments  ·  Gameplay  ·  Admin →
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  6. Friendly brawl not working

    Friendly brawl does not allow selecting brawl deck, instead only allows selection of standard decks.

    105 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  7. Re-add ratings and rank data to logs

    The ratings and rank details have been in the logs for, a very very long time.

    The recent publicity about the nature of mmr ratings and how there are apparent bugs in that rating does not magically (pun intended) turn data which was freely included historically into a bug to hide.

    Many trackers rely on rank details to provide value to customers or as differentiators in general.

    Rating data, which does not directly affect rank, does provide insightful data into performance of the player and how their overall skill is being translated.

    Change this back and give the community the…

    103 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  8. BUG: I can not finish my color challenges

    After this last update, I am unable to to complete the last phase of my color challenges. For example, I have finished all but the last step of the black color challenge. When I click on the last step to complete that color challenge, the game gets stuck on the black, "waiting for server" screen. Please fix this issue soon.

    102 votes

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    32 comments  ·  Gameplay  ·  Admin →
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  9. Frozen timer

    Opponent's timer ran out when he was about to loose, but turn did not go to me next. Timer just ran out and stayed frozen.

    102 votes

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    36 comments  ·  Gameplay  ·  Admin →
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  10. Opponent Frozen Timer

    While playing in Traditional Cube Draft, the opponent was somehow able to freeze the timer. This occurred right as I was about to win the match and the draft.

    98 votes

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    40 comments  ·  Gameplay  ·  Admin →
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  11. Faith Unbroken bug

    An opponent exiled my creature with Faith Unbroken and later bounced the creature that Faith Unbroken was attached to. However despite leaving the battlefield Faith Unbroken did not return my creature.

    97 votes

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    23 comments  ·  Gameplay  ·  Admin →
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  12. Game froze when opponent's timer ran out

    Stuck in Time-Out

    Opponent is attacked and not reacting. Time out is stuck. Nothing happens

    88 votes

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    24 comments  ·  Gameplay  ·  Admin →
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  13. Additional loss in draft

    Dear MTG Arena support,
    I received an additional loss in a Premiere Draft.
    Hope to receive further details.

    Matteo

    84 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  14. magma opus

    Cast magma opus
    select damage for the two targets
    hit submit
    screen locks on select damage.
    lose because you get timed out

    84 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  15. Bug with Moraug, fury of akoum

    Playing a game of draft and in the last turn of the game i played a land with Moraug on the battlefield and it not trigger the extra combat phase leading to a loss. I have attached a log. Any compensation would be appreciated.

    83 votes

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    45 comments  ·  Gameplay  ·  Admin →
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  16. Players use Concede during sideboarding to take advantage on ladder

    For months, more and more players concede while sideboarding (using ESC+concede), taking an advantage of the partial result, especially if the match-up is bad for them.
    Yesterday only, on 6 duels, it happened to me 3 times.

    The software keeps only the present results match after match, instead of the whole Bo3 result. Which brings clearly to cheating behavior as players are now doing so take advantage of the system failure. Herebelow are some conceding exemples:

    1 / Player A concedes while sideboarding at 1-0 : he wins on the score of 1-0 and get one rank brick. Doing so,…

    82 votes

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    13 comments  ·  Gameplay  ·  Admin →
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  17. Scurry Oak infinite combo

    I've been losing matches with Scurry Oak infinite squirrel combo, becasue my time ends even If I didn't interact with the priority of my opponent, On my turn, my time is also consumed with the combo of my opponent. Time of my opponent only should be consumed and not mine. Becasue on my turn I have a response to clean the board

    81 votes

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    32 comments  ·  Gameplay  ·  Admin →
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  18. land won't tap

    the land farthest on the left of my screen wouldnt tap. and autotap wouldn't let me tap it either. i tried to play a 5 drop and i had 5 lands, but it wouldn't highlight the farthest land on the left to tap it for mana. i lost because i couldn't play my spell. i lost literally on my opponents turn because i couldn't play my creature spell

    75 votes

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    31 comments  ·  Gameplay  ·  Admin →
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  19. 2/2/2023 timeout

    Authentication Timeout Error

    74 votes

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    19 comments  ·  Gameplay  ·  Admin →
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  20. stone brain

    Stone brain locks me out of doing anything causes a timeout loss due to inactivity

    74 votes

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    23 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues