MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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837 results found
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There are no emotes to buy!
Why are there no emotes for purchase in the store? I believe we could have the chance to buy new ones (including re-releases) at least every month. There are players who have it and others who don't. They can provoke, instigate, add value to the game, etc. The store receives money and players buy... Is it that difficult? Communication in the game is very poor... at least we could have emotes to buy.
1 vote -
Purchased packs contained cards from the wrong set
This afternoon I purchased 1 wilds of eldraine pack using gold. When I opened the pack; one of the cards it contained was not from WOE (griffin aerie from the set enchanting tales)
Earlier today I purchased 1 WOE pack using gems, and inside it was the card curiosity from the set enchanting tales
Yesterday I purchased 2 WOE packs and opened them the same time. They also included several cards not from WOE
In addition to receiving cards from a different set than I purchased, a large number of the WOE cards cards were showing the "First" label even…
1 vote -
Can't buy gems
So I'm trying to buy 3400 gems @ 20$
When I click on the button to choose, I get the busy-spinner graphic
It does not come back from it.So, no gems purchased, which means I'll likely miss out on purchasing another one of your store products...which ends very soon.
Thanks, WoTC. Great maintenance of your payment system there!
4 votes -
can't get into store in andriod
andriod phone after click store button it just shows waiting for Server
1 vote -
Mtg Arena android app freezes within 30 minutes on S23 ultra
BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra
I play Arena on windows, android samsung tablet and on my new phone.
But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
the phone doesn't feel hot. Latest updates.
What's going on? Anyone else have this issue? It's been happening…6 votes -
Fix the economy
It's amazing that the people who designed this platform looked to Hearthstone for inspiration, and then promptly threw away the only things that actually kept people engaged in Hearthstone season-to-season: The ability to dust cards in order to make other cards.
I genuinely have no idea how anyone who actually cares about the health of a game for those who may not have the literal HUNDREDS of dollars (the whole reason to not play paper) or THOUSANDS of hours of time (people who maybe have to work for a living, but it's not like idiot execs with no concept of…
1 vote -
Not able to open pre order packs
I'm unable to open pre order packs, on opening mtga it displays the claim prize screen, which doesn't do anything.
Tried logging in and logging out, support not able to help. Only able to confirm that I did in fact purchase the preorder.
Anyone know a solution6 votes -
Multiverse legends duplicate protection not working
Based on the release notes for MOM, duplicate protection for the Multiverse Legends is supposed to take into account your existing versions of cards. I had three copies previously of Aurelia, but have since opened two copies from the MUL slot for a total of 5.
7 votes -
Redeem Code Failure: Code Already Redeemed
I recently started playing Arena again after a few years. I deleted my account a few years ago because I wasn't having fun anymore.
When I created my new account, I tried entering codes for free packs and sleeves. However, some of the codes didn't work. I got an error message that the code was already redeemed, but I didn't receive anything for it.
I only get the error message for codes that I redeemed on my old account, which uses the same email address as my current account. Is it possible that the system can't tell the difference between…
2 votes -
Not random cards in pack?
Hello. I have bought a total of 3 packs with forgotten realms. In 2 out of 3 i got the exact same planeswalker. what are the odds for that? It makes me believe that there is something wrong with randomization of cards for at least that set
1 vote -
Purchase Bug
Purchased Paradise Frost land styles in a bundle from the store with gems, but can't see the lands when I try to apply them.
They disappeared from my store, so I know the purchase went through. I checked and flipped through all the styles multiple times, they just aren't there.1 vote -
Not credited for MOtM pack (deal of the day) purchase
purchased the daily deal march of the machine pack for 900G but got no pack to open. It even says that the deal is used "pack purchased" but no
1 vote -
kozyndan
KOZYNDAN LANDS INCORRECTLY DISPLAY BORDER ON BOARD
if you look at them while in hand/in library/collectiono, they have no border. as of this patch or maybe the last one, they have a border. this appears to be a bug
1 vote -
Gold rewards are cut in half
Using iOS
Upon finishing a daily quest or completing a level with gold rewards, the amount of gold and XP show up on the screen but only half of the gold I should be receiving shows up on my account.8 votes -
Let me buy old packs efficiently.
I am very happy with the way the Golden Pack works.
However...- Want to buy packs because I want a wild card.
- Want to buy the latest set because of the Golden Packs
- The packs of the latest set are also available in draft and mastery.
- The latest packs may be duplicates. Older packs are not likely to be efficient because golden packs do not count.
- Stop buying packs.
This is the dilemma. I am tempted to hold off on buying them in order to be more efficient.
Maybe increase the price of gems when the rares are duplicated (20…
1 vote -
Wilds of Eldraine Alchemy
I went to claim my Free 3 packs for Wilds of Eldraine Alchemy and did not receive them. Curious if this is a problem with anyone else and if someone can do something about this. Thank you.
2 votes -
I did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal.
I did not get a tick in the golden pack progress after purchasing a MOM pack from June 27 daily deal.
5 votes -
Product suggestion
Currently, the Viashino Pyromancer style is not available for purchase. I think it would be good to unlock that for all players.
1 vote -
Khans of Tarkir should show at Store is not a standart
It should show it's not a standard format on store, this causes confusion
1 vote -
PACK purchase
get pack button has not been displayed after purchasing pre-order bundle..
1 vote
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